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Added 18 mins ago
L
Educator | Contract Role | Tsawwassen Mills Outlet
lululemon
BC · British Columbia, Canada
- Part-time
…For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal…
Added 18 mins ago
T
Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 18 mins ago
L
Seasonal Educator | HALIFAX SHOPPING CENTRE
lululemon
Halifax, NS
- Part-time
…For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal…
Added 18 mins ago
L
Seasonal Product Operations Educator | HALIFAX SHOPPING CENTRE
lululemon
Halifax, NS
- Part-time
…For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal…
Added 18 mins ago
MN
Chemistry Technician
Mérieux NutriSciences - North America
Markham, ON
- $19 to $21 CAD / hour
- Full-time
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a…
Added 18 mins ago
AVP, Claims (Operational Excellence)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Montreal, QC
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and…
Added 18 mins ago
AW
Manager, Software Engineering - 12 Month Temporary
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Added 33 mins ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
We offer a robust total rewards package- Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program
Added 33 mins ago
NF
Sales Team Lead - Marlborough Mall
Neo Financial
Calgary, AB
- $45,760 CAD / year
- Full-time
As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make.
Added 33 mins ago
NF
District Sales Manager - Calgary
Neo Financial
Calgary, AB
- Full-time
As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program…
Added 34 mins ago
Gainsight Administrator
Braze
Toronto, ON
…ingest, transform, and merge data for reporting and automations; partner with Salesforce admins and Data teams on Gainsight integrations with Salesforce and Snowflake; and manage field…
Added 48 mins ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
Bechtel Infrastructure is working in a Delivery Partner role within an integrated team with the customer organization for a Subway Project in Toronto, Ontario. The project scope includes…
Added 48 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Montreal, QC
- Full-time
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and…
Added 48 mins ago
ZB
Systems Sr Designer
Zimmer Biomet
Montreal, QC
- Full-time
…flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an…
Added 48 mins ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
We offer a robust total rewards package- Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program
Added 48 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
London, ON
- Full-time
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and…
Added 48 mins ago
L
Design Assistant - Women's Run Apparel
lululemon
Vancouver, BC
- Full-time
…knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program,…
Added 48 mins ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
…ingest, transform, and merge data for reporting and automations; partner with Salesforce admins and Data teams on Gainsight integrations with Salesforce and Snowflake; and manage field…
Added 48 mins ago
CL
AVP, Claims (Operational Excellence)
Canada Life
Winnipeg, MB
- Full-time
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and…
Added 1 hour ago
RU
Human Capital Advisory, Supervisor
RSM US LLP
Toronto, ON
- Full-time
Partner with clients to assess current-state HR capabilities and design future-state solutions that align with business strategy
Added 1 hour ago
T
Personal Banking Associate - Cousineau & Gaetan Boucher (Full time)
TD
Longueuil, QC
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
T
Customer Experience Associate - Gander
TD
Gander, NL
- Part-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
T
Senior Personal Banker - Investing Future Opportunities for Brampton and Mississauga
TD
Mississauga, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
Clarity Operations Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your…

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada

$45,000 - $50,000 CAD

Apply About employer

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Job details

Pay: $45,000 - $50,000 CAD
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation

Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is

$45,000 - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide specialized technical support to large dealer groups and manage complex account integrations for marketplace and software products. Coordinate with internal development and operations teams to resolve technical issues and ensure service level agreements are met.

Requirements

Requires previous customer support experience, strong analytical skills, and proficiency in Microsoft Office, particularly Excel. Candidates must possess excellent communication skills and the ability to manage multiple complex accounts under pressure.

Skills

Technical support
Customer service
Analytical skills
Microsoft Office
Excel
Communication skills
Problem solving
Account management
Product integration
Relationship building
Time management
Detail oriented
Technical troubleshooting
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Digital automotive solutions
AutoTrader.ca
AutoSync
Dealertrack Canada
CMS
Technical support
Customer support
Account management
Product integration
Inventory feed
Website customization
SLA
OEM support
Data reporting
Microsoft Excel
Automotive retail
Marketplace
Technical operations
Software solutions
Client relations

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