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AutoTrader.ca

Sr. Product Designer-AutoSync Retail Operations

Toronto, ON, Canada

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Job details

Experience: 5+ years of end-to-end design experience, from research and problem discovery through to detailed interaction, visual design, and delivery
Posting language: English
Posted: Nov 2, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.

Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Job Summary

We’re looking for an experienced Senior Product Designer to join AutoSync and help shape the future of our dealership CRM. Our mission is to help automotive dealerships build stronger customer relationships, manage their sales pipeline, and turn more opportunities into sales.

You’ll design experiences that connect customer information, lead management, communications, follow-up, and deal progression in one place. You’ll help evolve an established CRM into a unified, intelligent platform, simplifying complex workflows while supporting the dealers who rely on us every day. This includes exploring how AI, automation, and customer insights can help dealership teams prioritize their work and take action.

Working closely with Product, Engineering, and customer-facing teams, you’ll translate dealer needs into intuitive, cohesive experiences. You’ll also contribute to our design system and raise the quality, consistency, and accessibility of the product. We measure success through product adoption, dealer efficiency, customer engagement, and sales conversion.

What You’ll Do

Own end-to-end product design for key areas of the CRM, from understanding dealer needs and defining problems to delivering polished experiences and evaluating their impact.

Simplify complex workflows across customer profiles, lead and pipeline management, communications, tasks, appointments, and deal progression, helping sales representatives and managers understand what needs attention and act quickly.

Partner with Product and Engineering to shape priorities, explore solutions, and take features from discovery through prototyping, user testing, implementation, and launch.

Help evolve a lead-centric product into a connected customer experience, bringing fragmented information and activity together while making the transition intuitive for existing users.

Design useful AI and automation experiences that reduce repetitive work, support timely follow-up, and turn customer data into clear next steps.

Explore divergent concepts and establish a clear design direction, balancing a cohesive long-term vision with practical, incremental improvements.

Conduct dealer interviews, observe real workflows, and test prototypes. Combine qualitative research, customer feedback, and product analytics to guide decisions and measure outcomes.

Contribute to and evolve our design system, partnering with Engineering to improve consistency, accessibility, and implementation quality across the CRM.

Lead and participate in design critiques and cross-functional working sessions, communicating your rationale, seeking focused feedback, and building alignment around dealer needs.

What We’re Looking For

5+ years of end-to-end design experience, from research and problem discovery through to detailed interaction, visual design, and delivery

Prior experience leading design for complex use cases in cross-functional teams (Bonus: Experience working in automotive and/or Saas enterprise software products)

A portfolio that demonstrates strong visual and interaction design sense, with a focus on delivering consumer and business outcomes

Ability to communicate a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends

Self-starter attitude, comfortable maintaining multiple tasks and shifting business needs

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Benefits from Day 1

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs

Financial planning

Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

Annual bonus structure

3% CPP matching

Compensation

The expected compensation for this position is: 110K-115K.

For a career where you can drive our business and shape your future, apply now.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

You will own the end-to-end product design for the dealership CRM, simplifying complex workflows and integrating AI-driven features. You will collaborate with product and engineering teams to translate dealer needs into intuitive, cohesive, and accessible user experiences.

Requirements

Candidates must have 5+ years of end-to-end design experience, including research, interaction, and visual design. A strong portfolio demonstrating experience with complex use cases and SaaS enterprise software is required.

Skills

Product design
Interaction design
Visual design
User research
Prototyping
User testing
Design systems
CRM software
SaaS
Workflow optimization
Data analysis
Cross-functional collaboration
Accessibility
Stakeholder management
Automotive industry knowledge

Benefits

Gym discounts
Employee and family assistance program
Virtual wellness events
Conferences and training budget
Internal training programs
Financial planning
Pension matching
Income protection
Competitive salary
Annual bonus structure

Visa sponsorship

Not detected in the job text

Keywords

Product Designer
CRM
AutoSync
AutoTrader
Dealertrack
Automotive retail
SaaS
Design system
User experience
Lead management
Pipeline management
AI
Automation
Prototyping
User testing
Accessibility
Product adoption
Sales conversion
Digital automotive solutions
Enterprise software

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