TechOps Engineer
- Toronto, ON, Canada
$65,000 - $70,000 CAD
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Job details
- Pay
- $65,000 - $70,000 CAD
- Experience
- 2 – 5+ years of support experience
- Posting language
- English
- Posted
Original job description
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.
Learn more at tradercorporation.com.
This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.
Role: Tech Ops Engineer (Permanent Fulltime)
Location: Etobicoke
The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers.
What you’ll do
- Troubleshoot and resolve escalated issues, including root cause resolutions and suggestions for improvements
- Create bug-fix and enhancement tickets for Agile Dev teams and assist with QA as required
- Manage ticket escalations to 3rd party providers
- Complete special projects as requested
What you bring to the table
- Problem Solving Skills
- Troubleshooting Skills
- Customer Focus
- Results-Oriented
Must have experience
- University Degree in Information Technology/Computer Science
- 2 – 5+ years of support experience
- Solid Database and SQL skills
- Experience with Microsoft Azure
- Understanding of Server Management
What’s in it for you…
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Financial planning with 3% matching Pension
- Competitive salary
- Annual bonus structure
Compensation
Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.
The base salary range for this position is
$65,000 - $70,000 CAD
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
More about this job
Responsibilities
Troubleshoot and resolve escalated database and user-interface issues, identify root causes, and recommend improvements to maintain a safe, stable, and reliable online experience. Create bug-fix and enhancement tickets for Agile development teams, assist with quality assurance, manage third-party escalations, and complete special projects.
Requirements
Requires a university degree in Information Technology or Computer Science and 2–5+ years of support experience. Candidates must have solid database and SQL skills, experience with Microsoft Azure, and an understanding of server management, along with strong troubleshooting, problem-solving, customer-focus, and results-oriented skills.
Skills
- Problem Solving
- Troubleshooting
- Customer Focus
- Results Orientation
- Database Support
- SQL
- Microsoft Azure
- Server Management
- Root Cause Analysis
- Quality Assurance
- Ticket Escalation
Benefits
- Gym Discounts
- Employee And Family Assistance Program
- Virtual Wellness Events
- Conference And Training Budget
- Regular Internal Training Programs
- Financial Planning With 3% Matching
- Pension
- Annual Bonus
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Tech Operations
- Database Troubleshooting
- User Interfaces
- Root Cause Analysis
- SQL
- Microsoft Azure
- Server Management
- Agile
- Bug Fixes
- Enhancements
- Quality Assurance
- Ticket Escalation
- Third-Party Providers
- Customer Support
- Online Services
- Automotive Software
- Digital Automotive Solutions
- Dealership Software