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Added 2 mins ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 2 mins ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Chief Risk Officer’s team, in the Senior Specialist, Compliance and Quality Assurance position. In this role, you will provide strategic insight and independent challenge on…
Added 16 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 16 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Belleville, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 16 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Cambridge, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 16 mins ago
A
Réception des échantillons (Saint-Hyacinthe, QC)
ANTAGENE
Saint-Hyacinthe, QC · Biovet - St. Hyacinthe
- Full-time
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of…
Added 16 mins ago
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Document Control Specialist
Talentmatics
Toronto, ON
- Full-time
…operations, ensure quality and productivity targets are achieved, support and train team members, and work directly with the client to address project requirements and operational…
Added 17 mins ago
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Apigee Developer
Highspring
Toronto, ON
- Contract
We are looking for an experienced API Management / Apigee Specialist to support the design, implementation, enhancement, and operation of enterprise API management solutions.
Added 17 mins ago
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Senior Accounts Payable Specialist - 10 Month Contract
Vaco
Toronto, ON
- $75,000 to $95,000 CAD / year
- Contract
Support internal and external audits, ensuring timely and accurate provision of required documentation and information.
Added 32 mins ago
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Buyer Care Specialist II
RBGlobal
Mississauga, ON
- Full-time
responsibilities, the Buyer Care Specialist II will support the learning of peers (new, developing team
Added 32 mins ago
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End-User Computing (EUC) – Server Specialist
Wepoint
Montreal, QC
- Full-time
The primary objective of this role is to join the End-User Computing (EUC) team as a Server Specialist, responsible for managing all servers and solutions supported by EUC, including…
Added 32 mins ago
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IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll provide oversight to complex audits and ensure completion for multiple business groups. You will be managing associated working relationships with business…
Added 32 mins ago
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KYC Specialist
TD
Toronto, ON
- Full-time
Partner with Technology, Data and business teams to define requirements and support the delivery of sustainable solutions.
Added 46 mins ago
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DevOps Specialist/ Open Stack Expert(System Admin)
Collabera
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Support and oversee engineers on network and infrastructure upgrades.
Added 46 mins ago
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Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Provide clear direction on user needs, use cases, business requirements, and intended outcomes without needing to be a design or content specialist.
Added 46 mins ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 46 mins ago
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AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 46 mins ago
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Sales Executive | Networking Solutions
Teltonika
Toronto, ON
- Full-time
Currently, Teltonika Canada is looking for an ambitious Sales Specialist to join our office in Toronto. In this position, you will belong to the Networks Sales team.
Added 47 mins ago
B
Business Development Specialist, BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
…objectives, conducting seminars and workshops, providing case support to obtain business, requesting special quotes and identifying potential new MGAs and…
Added 47 mins ago
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Sr Specialist SAP Plant Maintenance
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Calgary, AB
- Full-time
The Sr. Specialist - IT SAP Plant Maintenance delivers support services, and supports business initiatives for all aspects of SAP S/4HANA with a strong focus on SAP PM (Plant Maintenance)…
Added 47 mins ago
Program Consultant, Learning & Development-Second Language Training
CityofOttawa
Ottawa, ON
Job Category: Administrative and Support Services
Added 47 mins ago
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Client Service Specialist
Fiserv
Mississauga, ON
- Full-time
At Fiserv, we help clients deliver secure, efficient financial services experiences that support everyday commerce and money movement. The Client Service Specialist role supports client…
Added 47 mins ago
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Sales Executive | Networking Solutions
Teltonika
Remote, Canada
- Full-time
- Remote
Currently, Teltonika Canada is looking for an ambitious Sales Specialist to join our office in Toronto. In this position, you will belong to the Networks Sales team.
Added 1 hour ago
USA Payroll Specialist
Giesecke+Devrient
Markham, ON
The USA Payroll Specialist is responsible for the accurate and timely processing of multi-state U.S. payroll using ADP Workforce Now (WFN). This role ensures compliance with federal, state,…
Added 1 hour ago
G
Service Manager in Training
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- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada
Etobicoke, ON, Canada

The base salary range for this position is: $45,000 CAD - $50,000 CAD · Full-time

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Job details

Pay: The base salary range for this position is: $45,000 CAD - $50,000 CAD
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is: $45,000 CAD - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide specialized technical support to large dealer groups and complex accounts, diagnosing and resolving issues related to automotive marketplaces and AutoSync products. Coordinate integrations, account changes, and customer communications with internal teams and third parties, while managing cases, reporting, and proactive account checks.

Requirements

Required qualifications include Trader’s Level 1 customer support experience, a college diploma or related business experience, previous customer service experience, and strong technical, analytical, and communication skills. The role also requires attention to detail, organization, customer focus, and the ability to manage expectations and resolve issues under pressure.

Skills

Technical Support
Customer Service
Troubleshooting
Analytical Skills
Written Communication
Verbal Communication
Microsoft Excel
Microsoft Office
Inventory Feed Integrations
Website Customization
Account Setup
Product Integrations
Case Management
Cross-Functional Collaboration
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Automotive Technology
Automotive Marketplace
AutoTrader.ca
AutoSync
Dealertrack Canada
Collateral Management
Technical Support
Customer Support
Trader’s Level 1
Microsoft Office
Microsoft Excel
Website Customization
Inventory Feed Integration
Product Integration
Account Setup
CMS Systems
Tech Operations
Development Team
OEM Partner Support
Support Tickets
Service-Level Agreements
Troubleshooting
Cross-Functional Collaboration
Client Reporting
Dealer Groups

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