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Added 7 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Toronto, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 7 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Ottawa, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 7 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Barrie, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 53 mins ago
JM
Business Intelligence Specialist
JBT Marel
Invermay, SK
- Full-time
This role works closely with global sourcing, supply chain, plant operations, quality assurance, finance, and leadership teams to turn operational data into actionable insights that improve…
Added 1 hour ago
M
RQ00748 -Systems Administrator/Operations Support Specialist - Intermediate
Maarut
Toronto, ON
- Contract
Added 1 hour ago
BU
Premier Client Specialist
BMO U.S.
Toronto, ON
- Full-time
…the community to build relationships and deliver the desired customer experience, with a focus on new client acquisition, growing overall AUM (e.g. deposits and investments), and increasing…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Prepares, conducts, and analyses customer service and department audits, develops and correlates quality indicators, prepares regular quality management reports.
Added 1 hour ago
N(
Assessment Services Specialist, Services for Students with Disabilities
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…responding to inquiries, and facilitating Assessment Centre operations. The ideal candidate will be detail-oriented, self-motivated, and an excellent team player, with well-developed…
Added 4 hours ago
WV
Information Technology Support Specialist
Wave Visas Immigration Consultants in Delhi
BC · British Columbia, Canada
- Full-time
We are seeking a skilled and motivated IT Support Specialist to join a professional technology team in Canada. The successful candidate will provide technical assistance, troubleshoot…
Added 6 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Cobourg, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Cobourg, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 hours ago
A
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
…a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very…
Added 8 hours ago
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON
…a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very…
Added 9 hours ago
Post Purchase Operations Coordinator - Temporary 12 months
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
You will work within the Post-Purchase team and closley with Store Operations, Supply Chain, IT, Inventory and Customer Care.
Added 10 hours ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 11 hours ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 11 hours ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
Hello Gubby is the AI front desk for small businesses, and it’s growing into a full customer operations platform: the Intercom for small businesses.
Added 11 hours ago
A
Operations Specialist
Ardene
Laval, QC
- Full-time
We are seeking a dynamic and detail-oriented Operational Specialist to join our Store Operations team. In this role, you will play a key part in supporting the day-to-day operational…
Added 12 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Keswick, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 hours ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Markham, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 hours ago
R
Senior Automation Specialist
REWORKIO
Remote, Canada
- $50,000 to $100,000 USD / year
- Full-time
- Remote
We are looking for a highly skilled AI Automation Specialist to join our team to design, build, and optimize automated systems that streamline business operations, reduce manual work, and…
Added 13 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
…customers and see where the opportunities are? A career as a Beauty Operations Specialist an opportunity to flex your beauty and retail excellence know how on a regional level and to grow…
Added 13 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Prepares, conducts, and analyses customer service and department audits, develops and correlates quality indicators, prepares regular quality management reports.
Added 13 hours ago
C
Assistant Store Manager
Claire's
Kelowna, BC
- $22 to $24 USD / hour
- Full-time
Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You’ll be…

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada
Etobicoke, ON, Canada

The base salary range for this position is: $45,000 CAD - $50,000 CAD · Full-time

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Job details

Pay: The base salary range for this position is: $45,000 CAD - $50,000 CAD
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is: $45,000 CAD - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide specialized technical support to large dealer groups and complex accounts, diagnosing and resolving issues related to automotive marketplaces and AutoSync products. Coordinate integrations, account changes, and customer communications with internal teams and third parties, while managing cases, reporting, and proactive account checks.

Requirements

Required qualifications include Trader’s Level 1 customer support experience, a college diploma or related business experience, previous customer service experience, and strong technical, analytical, and communication skills. The role also requires attention to detail, organization, customer focus, and the ability to manage expectations and resolve issues under pressure.

Skills

Technical Support
Customer Service
Troubleshooting
Analytical Skills
Written Communication
Verbal Communication
Microsoft Excel
Microsoft Office
Inventory Feed Integrations
Website Customization
Account Setup
Product Integrations
Case Management
Cross-Functional Collaboration
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Automotive Technology
Automotive Marketplace
AutoTrader.ca
AutoSync
Dealertrack Canada
Collateral Management
Technical Support
Customer Support
Trader’s Level 1
Microsoft Office
Microsoft Excel
Website Customization
Inventory Feed Integration
Product Integration
Account Setup
CMS Systems
Tech Operations
Development Team
OEM Partner Support
Support Tickets
Service-Level Agreements
Troubleshooting
Cross-Functional Collaboration
Client Reporting
Dealer Groups

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