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Added 34 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 34 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
AG
Service Engineer- NAVCOM
AMIT GPS & NAVIGATION LLP
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Provide technical support to customers and the company’s sales and service agents.
Added 1 hour ago
I
Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 1 hour ago
I
Technology Lifecycle Services Renewals Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 1 hour ago
A
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support…
Added 1 hour ago
C
Consultant, Salesforce Development
CIBC
Toronto, ON
- Full-time
…implement Salesforce customizations and system integrations that support business needs and key decisions. You’ll take ownership of technical Salesforce solutions, including custom code,…
Added 1 hour ago
Sr. Client Support Specialist
AutoTrader.ca
Toronto, ON
This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support…
Added 1 hour ago
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 1 hour ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
…3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit…
Added 2 hours ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
…3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit…
Added 2 hours ago
A
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 3 hours ago
PC
Systems Administrator
ProServeIT Corporation
Charlottetown, PE
- Full-time
We are currently looking to hire a Systems Administrator to provide Level 1 Technical Support to our customer using a suite of tools designed to provide a seamless remote support experience…
Added 3 hours ago
Sales Representative
Orica
Kamloops, BC
When required, the Representative may be requested to provide technical and applications support to other Orica customers.
Added 3 hours ago
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Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 4 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Design the Gold-layer Kimball star schema (facts, dimensions, grain, SCD Type I/II) to support sales, telephony, agent activity, and quality reporting.
Added 4 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Design the Gold-layer Kimball star schema (facts, dimensions, grain, SCD Type I/II) to support sales, telephony, agent activity, and quality reporting.
Added 4 hours ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 4 hours ago
EL
MAC Vaughan Mills On-Call
Estée Lauder Companies
Vaughan, ON
- Full-time
As one of our highly skilled freelance sales associates (that provides either make-up application; skin care advice, hair or fragrance consultations) you will combine your creative and…
Added 4 hours ago
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Senior Proposal Writer
CallTower
Ottawa, ON
- Full-time
The Senior Proposal Writer is responsible for leading the development of high-impact, client-facing proposals that support revenue growth. This role partners closely with Sales, Solution…
Added 4 hours ago
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Creative Technologist
Ideogram
Toronto, ON
- Full-time
Support sales and partnerships. Create pitch decks, product demos, presentations, and sales enablement materials.
Added 5 hours ago
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Panel Sales Supervisor
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
…Products business across Southern Alberta. You will coach and support the sales team, develop strong customer relationships, identify new business opportunities, and provide technical…
Added 5 hours ago
QR
Product Manager – Door Hardware
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Provide product expertise and technical support throughout the sales process.
Added 5 hours ago
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Footwear Product Developer
Ardene
Laval, QC
- Full-time
Research latest trends, street style, and analyze runway shows, translating them to support the brand vision (WGSN, social media, competitors, etc.).
Added 5 hours ago
TE
Leasing Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $75,000 to $80,000 CAD / year
Tenant Relations & Retention: Build strong tenant relationships, manage escalated concerns, support lease renewals, and develop strategies to improve tenant satisfaction and retention.

AutoTrader.ca

Sr. Client Support Specialist

Toronto, ON, Canada
Etobicoke, ON, Canada

The base salary range for this position is: $45,000 CAD - $50,000 CAD · Full-time

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Job details

Pay: The base salary range for this position is: $45,000 CAD - $50,000 CAD
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Summary of Job:

This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.

Key Areas of Responsibility:

Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.
Provide technical support for front-end website customizations and/or inventory feed integrations.
Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.
Manage change/requests configurable on all CMS systems.
Manage large and complex account and dealer group set ups and product integrations.
Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.
Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.
Evaluation of the systems' problems to recommend enhancements.
Manage multiple cases and/or large dealer groups at one time.
Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.
OEM partner support.
Managing inbound and outbound communications (phone or email) from clients or dealer groups related to different products.
Responding to customers in a timely manner to get to the root and solution of their problem.
Provide courteous, friendly and professional customer support.
Coordinate & liaise with cross-functional departments to resolve issues technical in nature.
This role will be working closely with Sales, Finance, Creative, Web DEV, Tech Ops, OSCs, AUTOSYNC and other departments as needed
Prepare and execute weekly, bi-weekly or monthly reports (ie. Support ticket reviews, status, etc) both internally within the organization and/or for the client’s purposes.
Other duties as assigned.

Job Requirements (please indicate if required (R), preferred (P) or asset (A))

Education, Experience and Technical skills

Trader’s level 1 customer support experience (R)
College diploma or related business experience (R)
Solid verbal/written communication skills (R)
MS Office experience – specifically Excel is essential (R)
Previous customer service experience (R)
Strong customer service skills (R)
Strong analytical skills (R)
Technical skills (R)

Required Soft Skills and Competencies

Must be very detailed oriented and very customer focused (R)
Must be organized and able to manage client’s expectations (R)
Must be self-motivated and work individually and as a team
Must have the ability to work well under pressure and have a sense of urgency to resolve and investigate issues (R)
Must have excellent communication skills, both verbal and written (R)

Working Conditions

Office, home environment (Hybrid)

For a career where you can drive our business and shape your future, apply now.

Compensation Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

The base salary range for this position is: $45,000 CAD - $50,000 CAD

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide specialized technical support to large dealer groups and complex accounts, diagnosing and resolving issues related to automotive marketplaces and AutoSync products. Coordinate integrations, account changes, and customer communications with internal teams and third parties, while managing cases, reporting, and proactive account checks.

Requirements

Required qualifications include Trader’s Level 1 customer support experience, a college diploma or related business experience, previous customer service experience, and strong technical, analytical, and communication skills. The role also requires attention to detail, organization, customer focus, and the ability to manage expectations and resolve issues under pressure.

Skills

Technical Support
Customer Service
Troubleshooting
Analytical Skills
Written Communication
Verbal Communication
Microsoft Excel
Microsoft Office
Inventory Feed Integrations
Website Customization
Account Setup
Product Integrations
Case Management
Cross-Functional Collaboration
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Automotive Technology
Automotive Marketplace
AutoTrader.ca
AutoSync
Dealertrack Canada
Collateral Management
Technical Support
Customer Support
Trader’s Level 1
Microsoft Office
Microsoft Excel
Website Customization
Inventory Feed Integration
Product Integration
Account Setup
CMS Systems
Tech Operations
Development Team
OEM Partner Support
Support Tickets
Service-Level Agreements
Troubleshooting
Cross-Functional Collaboration
Client Reporting
Dealer Groups

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