TechOps Engineer
- Toronto, ON, Canada
- Etobicoke, ON, Canada
The base salary range for this position is: $65,000 CAD - $70,000 CAD · Full-time
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Job details
- Pay
- The base salary range for this position is: $65,000 CAD - $70,000 CAD
- Job type
- Full-time
- Apply by
- Experience
- 2 – 5+ years of support experience
- Posting language
- English
- Posted
Original job description
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.
Learn more at tradercorporation.com.
This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.
Role: Tech Ops Engineer (Permanent Fulltime)
Location: Etobicoke
The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers.
What you’ll do
The base salary range for this position is: $65,000 CAD - $70,000 CAD
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
Learn more at tradercorporation.com.
This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.
Role: Tech Ops Engineer (Permanent Fulltime)
Location: Etobicoke
The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers.
What you’ll do
- Troubleshoot and resolve escalated issues, including root cause resolutions and suggestions for improvements
- Create bug-fix and enhancement tickets for Agile Dev teams and assist with QA as required
- Manage ticket escalations to 3rd party providers
- Complete special projects as requested
- Problem Solving Skills
- Troubleshooting Skills
- Customer Focus
- Results-Oriented
- University Degree in Information Technology/Computer Science
- 2 – 5+ years of support experience
- Solid Database and SQL skills
- Experience with Microsoft Azure
- Understanding of Server Management
- Gym discounts
- Employee and Family Assistance program
- Virtual wellness events
- Conferences & training budget
- Regular internal training programs
- Financial planning with 3% matching Pension
- Competitive salary
- Annual bonus structure
The base salary range for this position is: $65,000 CAD - $70,000 CAD
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
More about this job
Responsibilities
Troubleshoot and resolve escalated database and user-interface issues, identify root causes, and recommend improvements to maintain a safe, stable, and reliable online experience. Create bug-fix and enhancement tickets for Agile development teams, assist with quality assurance, manage third-party escalations, and complete special projects.
Requirements
Requires a university degree in Information Technology or Computer Science and 2–5+ years of support experience. Candidates must have solid database and SQL skills, experience with Microsoft Azure, and an understanding of server management, along with strong problem-solving, troubleshooting, customer-focus, and results-oriented abilities.
Skills
- Problem Solving
- Troubleshooting
- Customer Focus
- Results Orientation
- Database Management
- SQL
- Microsoft Azure
- Server Management
- Root Cause Analysis
- Quality Assurance
- Ticket Management
- Issue Escalation
Benefits
- Gym Discounts
- Employee and Family Assistance Program
- Virtual Wellness Events
- Conference and Training Budget
- Regular Internal Training Programs
- Financial Planning with 3% Matching
- Pension
- Competitive Salary
- Annual Bonus
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Tech Operations
- Database Troubleshooting
- User Interfaces
- Root Cause Analysis
- Bug Fixes
- Enhancements
- Agile Development
- Quality Assurance
- Third-Party Providers
- Database Management
- SQL
- Microsoft Azure
- Server Management
- Customer Support
- Issue Escalation
- Online Services
- Automotive Software
- Digital Automotive Solutions