IT Support Technician
- Regina, SK, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 0–2 years of experience in IT support, technical support, or a helpdesk environment.
- Posting language
- English
- Posted
Original job description
About Avana
Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We develop, build, and manage thoughtfully designed rental communities with a strong focus on quality, resident experience, and community growth. Our workplace culture is rooted in collaboration, accountability, and shared success.
About The Role
The IT Support Technician provides day-to-day technical support to employees and assists with the deployment, maintenance, and administration of IT equipment and services. The position is responsible for responding to helpdesk requests, completing employee onboarding and offboarding activities, and resolving common hardware, software, account, and access issues in accordance with established IT policies and procedures.
Schedule: Monday to Friday, 7:30 a.m. to 4:30 p.m.
What You’ll Do
Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We develop, build, and manage thoughtfully designed rental communities with a strong focus on quality, resident experience, and community growth. Our workplace culture is rooted in collaboration, accountability, and shared success.
About The Role
The IT Support Technician provides day-to-day technical support to employees and assists with the deployment, maintenance, and administration of IT equipment and services. The position is responsible for responding to helpdesk requests, completing employee onboarding and offboarding activities, and resolving common hardware, software, account, and access issues in accordance with established IT policies and procedures.
Schedule: Monday to Friday, 7:30 a.m. to 4:30 p.m.
What You’ll Do
- Provide first-level technical support to employees through the IT helpdesk.
- Respond to, document, and resolve IT support tickets in accordance with established service standards.
- Troubleshoot common hardware, software, network, account, and connectivity issues.
- Set up and configure computers, mobile devices, peripherals, and other IT equipment.
- Administer user accounts, permissions, devices, and software.
- Complete IT onboarding activities for new employees, including equipment, accounts, software, and access.
- Complete IT offboarding activities, including equipment recovery, account changes, and access removal.
- Prepare, deploy, replace, and recover IT equipment.
- Install and maintain approved software and applications.
- Assist users with Microsoft 365, Yardi, and other approved business applications.
- Perform routine device maintenance, updates, and troubleshooting.
- Maintain accurate records of IT assets, equipment, users, software, and support activities.
- Follow established IT policies, procedures, security requirements, and technology standards.
- Escalate issues that require higher-level technical assistance.
- Assist with IT projects, equipment deployments, system upgrades, and other departmental initiatives.
- Maintain appropriate documentation for recurring support issues and procedures.
- Protect company information and maintain confidentiality when handling user accounts, devices, and data.
- Valid license and experience driving required
- 0–2 years of experience in IT support, technical support, or a helpdesk environment.
- Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
- Working knowledge of Windows and Linux operating systems, Microsoft 365, desktop computers, laptops, mobile devices (Android and iOS), and common business applications.
- Basic understanding of networking, user accounts, permissions, and IT security.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to follow established procedures and IT standards.
- Ability to work collaboratively with the IT team and other departments to resolve issues and support employees.
- Ability to manage multiple support requests and prioritize work appropriately.
- Ability to work independently while knowing when to escalate issues.
- Competitive salary and annual bonus opportunities.
- Comprehensive health and dental benefits with 80% employer-paid premiums.
- Employer matched pension plan starting after one year of employment.
- Vacation entitlement starting at 20 business days annually.
- Parental leave top-up program for eligible employees.
- Opportunities to build your career through ongoing training, development, and advancement within Avana.
- Collaborative, inclusive, and values-driven work environment.
- The opportunity to gain hands-on IT experience and contribute to Avana’s success by supporting the technology our teams rely on every day.
More about this job
Responsibilities
Provide first-level technical support by responding to and resolving employee helpdesk requests involving hardware, software, accounts, networks, and business applications. Configure and maintain devices and user access, support employee onboarding and offboarding, document IT assets and procedures, and escalate complex issues as needed.
Requirements
The role requires 0–2 years of IT or helpdesk experience, along with post-secondary education in IT, computer science, or a related field, or equivalent experience. Candidates should have working knowledge of Windows, Linux, Microsoft 365, devices, networking, accounts, and security, as well as strong troubleshooting, communication, organization, and customer service skills; a valid driver's license and driving experience are required.
Skills
- IT Helpdesk Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Windows
- Linux
- Microsoft 365
- Yardi
- User Account Administration
- Permissions Management
- IT Security
- Device Configuration
- Mobile Device Support
- Customer Service
- Problem-Solving
- IT Asset Management
Benefits
- Health Insurance
- Dental Insurance
- Employer-Matched Pension Plan
- Annual Bonus Opportunities
- Vacation
- Parental Leave Top-Up
- Training And Development Opportunities
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Sales
Keywords
- IT Support
- Helpdesk
- Windows
- Linux
- Microsoft 365
- Yardi
- Hardware
- Software
- Networking
- User Accounts
- Permissions
- IT Security
- Android
- iOS
- Mobile Devices
- Device Configuration
- IT Asset Management
- Employee Onboarding
- Employee Offboarding
- Software Installation
- Device Maintenance
- Technical Troubleshooting
- Support Tickets
- Equipment Deployment
- System Upgrades
- Real Estate
- Property Management