Advanced App Engineering Specialist/Business Architecture
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.
Key Responsibilities
The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment
Key Responsibilities
- Act as a subject matter expert (SME) for EpicCare workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
- Support the teams working on other non-Epic inpatient clinical applications.
The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment
More about this job
Responsibilities
Serve as the subject matter expert for EpicCare workflows and configurations, and manage daily support and maintenance activities to meet service-level agreements. Coordinate with client stakeholders, vendor and Avanade teams, and offshore support teams while maintaining documentation and ensuring compliance with healthcare security and data governance requirements.
Requirements
Requires at least four years of experience with Epic applications and a strong background in day-to-day operations, client stakeholder relationships, and offshore team collaboration. The role also calls for technical proficiency and excellent communication skills in a healthcare environment.
Skills
- Epic Applications
- EpicCare Workflows
- Epic Configuration
- Application Support
- Incident Management
- Service Request Management
- SLA Management
- Client Stakeholder Relations
- Offshore Team Coordination
- System Documentation
- Workflow Documentation
- Build Specifications
- Testing Protocols
- HIPAA Compliance
- Data Governance
- Healthcare Applications
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Healthcare
- Customer Service & Support
- Management & Leadership
- Consulting
Keywords
- Epic Applications
- EpicCare
- Healthcare
- Clinical Applications
- Inpatient Applications
- Application Support
- Application Maintenance
- Incident Resolution
- Service Requests
- Service-Level Agreements
- Client Stakeholders
- Offshore Support Teams
- Vendor Collaboration
- Avanade
- Workflow Configuration
- System Documentation
- Build Specifications
- Testing Protocols
- HIPAA
- Data Governance
- Organizational Security Policies
- Risk Reporting
- Resource Planning