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Avanade

Manager, ERP Delivery Lead

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across scope, schedule, budget, quality, client satisfaction, and team performance. The successful candidate will lead multidisciplinary delivery teams, manage client relationships, and ensure disciplined execution from mobilization through go-live and stabilization.

Key Responsibilities

  • Lead the successful delivery of large-scale ERP implementations and transformation programs from mobilization through go-live and stabilization.
  • Own delivery performance across scope, schedule, budget, quality, resource management, and client satisfaction.
  • Build and maintain trusted relationships with client executives, business leaders, and project stakeholders.
  • Lead governance forums, executive steering committees, and delivery reviews, providing transparent reporting and actionable recommendations.
  • Manage complex delivery environments involving multiple workstreams, vendors, implementation partners, and geographically distributed teams.
  • Manage complex delivery challenges, including scope negotiations, issue escalation, stakeholder alignment, conflict resolution, and project recovery.
  • Identify and mitigate risks, manage dependencies, and drive timely decision-making.
  • Partner with sales and solutioning teams to assess deliverability, shape opportunities, and support growth within strategic accounts.
  • Mentor and coach Delivery Managers and project leaders, fostering a high-performance delivery culture.

Qualifications

Preferred Qualifications

  • Project Management Professional (PMP) certification.
  • SAFe Agilist or Scrum certification.
  • Experience leading multidisciplinary ERP implementation teams across business, functional, technical, data, testing, and change management disciplines.
  • Relevant Microsoft certifications, such as MB-310 - Dynamics 365 Finance Functional Consultant Associate; MB-330 - Dynamics 365 Supply Chain Management Functional Consultant Associate; MB-500 - Dynamics 365 Finance and Operations Apps Developer Associate; AB-730 - Dynamics 365 AI Business Professional; or AB-731 - Dynamics 365 AI Transformation Leader.
  • Experience in consulting organizations delivering enterprise transformations.

Leadership Expectations

  • Builds trust with clients, stakeholders, and delivery teams.
  • Remains calm, decisive, and accountable in complex delivery situations.
  • Balances client advocacy with commercial and delivery discipline.
  • Leads through influence, collaboration, sound judgment, and ownership.

What Success Looks Like

  • ERP programs are delivered on time, on budget, and with strong quality outcomes.
  • Clients experience clear communication, disciplined execution, and trusted delivery leadership.
  • Risks and issues are addressed early, with decisions made at the right level.
  • Teams operate with accountability, collaboration, and continuous improvement.

Key Skills & Capabilities

  • 7+ years of experience leading ERP, enterprise application, or large-scale technology transformation programs in consulting environments.
  • Strong ERP delivery leadership, program governance, and quality management capabilities.
  • Demonstrated success managing complex client engagements and advising executive-level stakeholders.
  • Expertise in risk, issue, dependency, scope, and change management.
  • Financial management, forecasting, and commercial awareness.
  • Conflict resolution, negotiation, and project recovery.
  • Resource planning, vendor management, and distributed multidisciplinary team leadership.
  • Strong executive communication, presentation, workshop facilitation, and decision-making skills.
  • Experience coaching and mentoring delivery professionals and driving continuous improvement.

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $145,000 to $172,000
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More about this job

Responsibilities

Lead large-scale ERP implementations and transformation programs from mobilization through go-live and stabilization, owning delivery across scope, schedule, budget, quality, resources, and client satisfaction. Manage executive relationships, governance, risks, vendors, and multidisciplinary teams while supporting strategic account growth and coaching delivery leaders.

Requirements

Requires 7+ years leading ERP, enterprise application, or large-scale technology transformation programs in consulting environments, with strong governance, financial, risk, and client engagement capabilities. Experience leading multidisciplinary ERP teams and advising executive stakeholders is expected; PMP, SAFe or Scrum, and relevant Microsoft certifications are preferred.

Skills

  • ERP Delivery Leadership
  • Program Governance
  • Quality Management
  • Risk Management
  • Issue Management
  • Dependency Management
  • Scope Management
  • Change Management
  • Financial Management
  • Forecasting
  • Vendor Management
  • Resource Planning
  • Conflict Resolution
  • Executive Communication
  • Team Leadership

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Management & Leadership
  • Consulting
  • Software

Keywords

  • ERP
  • Enterprise Applications
  • Technology Transformation
  • Microsoft Dynamics 365
  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management
  • MB-310
  • MB-330
  • MB-500
  • AB-730
  • AB-731
  • PMP
  • SAFe
  • Scrum
  • Program Governance
  • Quality Management
  • Risk Management
  • Issue Escalation
  • Dependency Management
  • Scope Negotiation
  • Change Management
  • Project Recovery
  • Financial Forecasting
  • Vendor Management
  • Resource Planning
  • Executive Steering Committees
  • Client Satisfaction
  • Data Management
  • Testing

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