Find work in Canada.

516,448 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
M
Conseiller(ère) en vente - Sales Consultant
Mobilia
Montreal, QC
- Full-time
Maintenir un excellent niveau de service à la clientèle.
Added 6 mins ago
H
Sr Facilities Maintenance Supervisor
Honeywell
Brampton, ON
- Full-time
You will report directly to our Sr. Field Service Manager, and you’ll work out of our Brampton, ON location on an on-site work schedule.
Added 6 mins ago
U
Repair Dispatch Manager
U-Haul
Montreal, QC · Lachine, Quebec
- Full-time
Les conducteurs U-Haul qui conduisent des véhicules de service et/ou des camions de location avec un poids nominal brut du véhicule de 4 500 kg ou plus – ou une combinaison de véhicules…
Added 6 mins ago
PC
Spécialiste en support technique /Technical Support Specialist
Portage CyberTech
Montreal, QC
- Full-time
Nous recherchons une personne curieuse, rigoureuse et orientée service, qui aime résoudre des problèmes techniques et offrir une expérience client de qualité. Vous êtes à l’aise dans un…
Added 6 mins ago
Library Technician, Public Services
Okanagan College
Vernon, BC
Under the limited supervision of the Manager, Library & Learning Commons Operations, and in coordination with the Campus Library Coordinator, Librarians, Library Technicians, and other…
Added 6 mins ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…supporting the organization's enterprise analytics applications and Customer Data Platform, ensuring these technologies remain reliable, secure, supported, and aligned with business needs.…
Added 6 mins ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Oldcastle, ON
- Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…
Added 6 mins ago
TC
Office Manager
The Care Group
BC
- $70,000 to $80,000 CAD / year
- Full-time
This role is multi-faceted and performs duties and responsibilities related to bookkeeping, payroll, customer service and other supportive administrative duties as assigned. Reporting is…
Added 6 mins ago
CM
Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph
Canadian Mental Health Association
Palmerston, ON
- Full-time
We are recruiting for a Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph
Added 6 mins ago
D365 CE, Lead Consultant
HSO Group B.V.
Toronto, ON
…involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory…
Added 6 mins ago
SL
Analyst, Investment Operations
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Lead by example in providing quality service and operations support for internal business partners and external clients
Added 6 mins ago
GF
Performance Coach - HYROX - Toronto Yonge Eglinton Centre
GoodLife Fitness
Toronto, ON
- Part-time
Stays up-to-date and informed by reading communications from the Group Experience Department, General Manager, Performance Head Coach, Editor, etc., and by attending Coach Meetings when…
Added 6 mins ago
GF
Group Fitness Instructor - Barre - Waterloo Weber and University
GoodLife Fitness
Waterloo, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 6 mins ago
D
Account Manager, Life and Health Insurance
Desjardins
Levis, QC
- Full-time
As a life and health insurance account manager, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients via licensed intermediaries…
Added 6 mins ago
T
Service Advisor
Tirecraft
Morrisburg, ON
- Full-time
…tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and…
Added 6 mins ago
C
Relationship Manager, Business Banking
CIBC
Toronto, ON
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 6 mins ago
SC
Sales Associate
Staples Canada
Midland, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 6 mins ago
CT
2P Order Operations Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
As 2P Order Operations Consultant you’ll help support and improve programs that shape the customer experience after purchase. You’ll bring an analytical mindset, strong problem-solving…
Added 6 mins ago
B
Mortgage Specialist
BMO
Westmount, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 6 mins ago
BG
Field Foreman - Heavy Equipment - Construction & Forestry (Ottawa)
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
Advises Service Manager of all customer complaints
Added 6 mins ago
B
Associate, Commercial Banking (Real Estate Finance)
BMO
Montreal, QC · DEMA
- Full-time
…policies and procedures while maintaining an exceptional client service…
Added 6 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 6 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 6 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 6 mins ago
B
Credit Analyst, Commercial Banking ( Real Estate Finance)
BMO
Montreal, QC · DEMA
- Full-time
…policies and procedures while maintaining an exceptional client service…

Avanade

Service Delivery Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10+ years of IT Services experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Come join us

We are seeking an experienced Service Delivery Manager (SDM) to lead the delivery of 24x7 Managed Application Support Services for a large Banking client. The successful candidate will be responsible for service delivery governance, operational excellence, client relationship management, incident management, and leadership of offshore support teams across multiple support contracts.

This role requires a blend of service management expertise, technical understanding of application and infrastructure ecosystems, and strong stakeholder management skills to ensure stable, reliable, and cost-effective service delivery.

What You'll Do

Service Delivery Leadership

Lead end-to-end delivery of Managed Application Support Services across multiple client engagements.
Own service performance against contracted SLAs, KPIs, and operational commitments.
Drive continuous improvement initiatives to enhance service quality, productivity, automation, and customer satisfaction.
Manage operational governance processes, including weekly, monthly, and quarterly service reviews.
Ensure alignment of support services with client business objectives and regulatory requirements.
Be a reliable escalation contact for any major incidents.

Operations Management

Manage 24x7 offshore support operations covering production support, incident management, problem management, and maintenance activities.
Leading Major Incident bridges with multiple teams and drive rapid restoration during business-critical outages.
Establish operational controls to reduce incident volume and improve service stability.
Familiarity with Service Reliability Engineering (SRE) principles
Ensure adherence to ITIL processes, including:
- - Incident Management
  - Problem Management
  - Change Management
  - Availability Management

Client Relationship Management

Serve as the primary delivery contact for client stakeholders.

Build trusted advisor relationships with client technology and business teams.
Present operational performance, risks, service improvements, and strategic recommendations.
Manage escalations and ensure timely resolution of client concerns.

Team Leadership

Lead and develop geographically distributed offshore support teams.
Mentor and train the offshore team.
Foster a culture of accountability, continuous learning, and operational excellence.

Technical Oversight

Maintain high-level oversight of supported applications, infrastructure dependencies, and business processes.
Collaborate with engineering, infrastructure, and development teams to address service issues.
Leverage monitoring and observability tools to proactively identify risks and opportunities for improvement.
Drive automation and AIOps initiatives to improve operational efficiency.

Service Improvement & Governance

Work with team to develop and execute service improvement plans.
Analyze service trends and operational metrics to identify improvement opportunities.
Conduct Root Cause Analysis (RCA) reviews and track corrective actions.
Ensure compliance with audit, security, risk, and operational governance standards.

Qualifications

Skills and experience

10+ years of IT Services experience.
5+ years leading Application Support or Managed Services engagements.
Experience managing 24x7 production support teams.
Experience supporting Banking, Financial Services, or highly regulated industries preferred.
Proven experience managing multiple workstreams, support contracts, or service towers.

Technical Knowledge

Strong understanding of application lifecycle management and production support operations.
Working knowledge of:
- How Enterprise applications work
- Middleware platforms
- Databases
- IT Infrastructure concepts (OCP, On Prem, Cloud, etc.)
- Cloud environments (Azure/AWS preferred)
Hands-on exposure to monitoring and observability tools such as:
- Dynatrace
- Splunk
- Azure Monitor

Service Management

Strong knowledge of ITIL framework and operational best practices.
Experience managing:
- Incident Management
- Problem Management
- Change Management
- Service Reporting
- SLA Governance

Leadership & Communication

Excellent stakeholder management and executive communication skills.
Strong presentation and reporting capabilities.
Ability to manage client escalations and complex operational situations.
Experience leading globally distributed teams.

Preferred Qualifications

ITIL Foundation or ITIL Managing Professional certification.
Experience with Banking applications, payment systems, lending systems, cards, or core banking platforms.
Experience implementing automation and AIOps solutions.
Experience managing vendor and subcontractor relationships.

Key Success Metrics

SLA Compliance
Service Availability
MTTR Reduction
Incident Volume Reduction
Client Satisfaction Scores
Team Utilization and Retention
Successful Delivery of Continuous Improvement Initiatives
Contractual and Financial Performance

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this rol.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits Avanade

Role Location Annual Salary Range

British Columbia/Ontario/ New Brunswick               $144,800 to $171,950

Apply About employer

More about this job

Responsibilities

Lead 24x7 managed application support delivery across multiple client engagements, ensuring SLA and KPI performance, operational governance, incident response, and compliance with client and regulatory requirements. Manage client relationships and offshore teams while driving service improvements, automation, operational stability, and effective resolution of escalations.

Requirements

Requires 10+ years of IT services experience and 5+ years leading application support or managed services, including 24x7 production support and globally distributed teams. Candidates should have strong ITIL and service management expertise, application and infrastructure knowledge, stakeholder communication skills, and familiarity with cloud and monitoring tools; banking or other regulated-industry experience is preferred.

Skills

Service Delivery Management
Managed Application Support
ITIL
Incident Management
Problem Management
Change Management
Availability Management
SLA Governance
Major Incident Management
Root Cause Analysis
Service Reliability Engineering
Team Leadership
Service Improvement
Monitoring and Observability
Automation and AIOps

Visa sponsorship

Not detected in the job text

Keywords

Managed Application Support
Service Delivery Governance
ITIL
Service-Level Agreements
Key Performance Indicators
24x7 Production Support
Incident Management
Problem Management
Change Management
Availability Management
Major Incident Bridges
Service Reliability Engineering
Root Cause Analysis
Continuous Improvement
Middleware
Databases
IT Infrastructure
OpenShift
On-Premises
Cloud Environments
Azure
AWS
Dynatrace
Splunk
Azure Monitor
Automation
AIOps
Banking
ITIL Foundation

Report this job