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Added 3 hours ago
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Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Manage Software Developers and Scrum Masters to create technical solutions that deliver an exceptional experience for our millions of website users and our internal CMS platform team members
Added 3 hours ago
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Controls and Automation Engineer
Saltworks Technologies
Richmond, BC
- $90,000 to $120,000 CAD / year
- Full-time
We have an exciting opportunity for a Controls & Automation Engineer (SCADA Team) to join our multi-disciplinary team. Our Controls & Automation team provides engineering design expertise…
Added 5 hours ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Reporting to the Store Manager, the Sales Associate will generate and promote sales of wireless devices, tablets, wearables, home automation and televisions, accessories and services, while…
Added 6 hours ago
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Firmware Engineer
Actalent
Richmond, BC
- $40 to $65 CAD / hour
- Full-time
Develop network connectivity and vessel integration solutions that combine and enhance functionalities across multiple onboard systems.
Added 8 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
As Schneider Electric's Digital Energy Solutions business continues to grow, procurement plays an important role in shaping the technology, sourcing and partnership decisions behind our…
Added 8 hours ago
TL
Product focused Software Engineer
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
A product eye: you notice friction and design simple solutions
Added 9 hours ago
TL
Product focused Software Engineer
Total Life
Vancouver, BC
- Full-time
A product eye: you notice friction and design simple solutions
Added 9 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 9 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 11 hours ago
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Assistant Operations Manager
CBRE
Toronto, ON
- Full-time
Support the operation, maintenance, repair, and replacement of all building systems including HVAC, electrical, plumbing, building automation systems, life safety systems, emergency…
Added 12 hours ago
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Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 16 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…(CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and Access Management…
Added 16 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
…vulnerability management, DevSecOps, application security, and cloud security posture management across AWS and Azure environments. The successful candidate will support Ontario Health’s…
Added 16 hours ago
A
Forward Deployed Engineer, Triage (Singapore)
AssemblyAI
Canada
- $115,000 to $135,000 USD / year
- Full-time
2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong…
Added 17 hours ago
Electrical Engineering Software Designer (Nuclear)
Eclipse Automation
Cambridge, ON
Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create…
Added 17 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…hands-on experience with Microsoft Dynamics AX/D365 Finance and Operations (D365FO)/C365CM, Data Management Framework (DMF), system integrations, Microsoft Power Platform, Power Apps, Power…
Added 17 hours ago
SM
Python Developer - Hybrid
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to develop backend services, analyze data flows and source code, and build reliable software solutions. The ideal…
Added 17 hours ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer / Technical Lead with extensive experience in enterprise application development, Microsoft Dynamics 365, Power Platform, Azure, Dataverse, Java,…
Added 17 hours ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer with strong technical leadership and hands-on experience in enterprise application development, Microsoft Dynamics 365, Power Platform, Azure,…
Added 17 hours ago
A
Engineering Intern
Aptiv
Ottawa, ON
- $4,000 to $5,000 CAD / month
- Full-time
Wind River Cloud has adopted these technologies into the core of our product, which is driving us to find experienced and high-performing individuals that can learn and contribute to these…
Added 18 hours ago
SC
Machine Learning Specialist – Cybersecurity Products
StreamScan Cybersecurity
Montreal, QC
- Full-time
…advanced cyber defense for organizations in defense, aerospace, and critical infrastructure. Since 2011, the company has focused on proactive threat detection and rapid incident response,…
Added 21 hours ago
A-
Payroll Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
You champion continuous improvement, embracing change with positivity and bringing process redesign, automation and technology solutions to the table.
Added 21 hours ago
NB
Senior AI Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Hyper Automation – Cross-sector Solutions, Acceleration and Data team at
Added 22 hours ago
Senior Data Engineer, Data Platform & Operations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
As a Senior Data Engineer, you'll play a key role in designing and delivering modern data solutions that support analytics, reporting, and advanced data initiatives across the organization.…
Added 22 hours ago
A
Oracle Integration Cloud (OIC) Tech Arch – Environment Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…provide our clients with seamless access to industry insights and innovative technology…

Avanade

Sr. Manager, CRM Functional Lead / Architect

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. The role leads public sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology stakeholders.

Key Responsibilities

Client Advisory & Relationship Management

Advise executive sponsors, business leaders, product owners, and technology stakeholders throughout the engagement.
Lead strategic discussions, workshops, and design forums to clarify objectives, priorities, value, decisions, risks, and dependencies.
Manage expectations while balancing client outcomes, solution quality, delivery feasibility, and commercial commitments.

Business Analysis, Process & Data Modeling

Lead discovery and model current- and future-state processes, capabilities, operating models, personas, journeys, business rules, and data needs.
Translate business objectives into traceable requirements, epics, user stories, acceptance criteria, process models, and measurable outcomes.
Identify opportunities for process optimization, automation, standardization, and adoption of out-of-the-box capabilities.
Use approved AI and Copilot capabilities to accelerate analysis, modeling, documentation, and delivery with appropriate human oversight.

Functional Architecture & Solution Design

Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Lead solution design using Dynamics 365 Customer Engagement, Power Platform, and related Microsoft capabilities, promoting fit-to-standard design.
Shape responsible AI-enabled solutions for Government of Canada clients that meet security, privacy, accessibility, data residency, governance, and policy requirements.
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.

Technical Product Ownership & Delivery Leadership

Lead functional delivery from planning through stabilization and own cross-workstream decisions and escalations.
Guide backlog prioritization and refinement, ensuring clear requirements, acceptance criteria, dependencies, and decisions.
Assess changes and guide business validation, testing, deployment readiness, and adoption.

Business Development, Leadership & Practice Contribution

Set functional delivery standards and contribute reusable assets, methods, thought leadership, and lessons learned.
Coach, mentor, and develop business analysts, functional consultants, and solution team members while providing quality oversight.
Support opportunity shaping, solution definition, estimation, client presentations, and proposals.

Qualifications

Preferred Qualifications

Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
Must hold a current Government of Canada Reliability Status and either hold a current Secret security clearance or be eligible to obtain and maintain one.
10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery.
Demonstrated leadership of complex public sector CRM or enterprise application engagements, including advising senior Government of Canada stakeholders.
Hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform across process, data, integration, reporting, security, and adoption.

Leadership Expectations

Build trust and alignment through sound judgment, collaboration, clear communication, and follow-through.
Lead with a consultative, outcome-focused mindset and adapt to executive, business, and technical audiences.
Remain decisive and accountable while balancing client advocacy, quality, commercial awareness, and scope discipline.

What Success Looks Like

Clients receive practical, outcome-focused advice from a trusted functional leader.
Business needs are translated into a coherent, scalable solution and prioritized backlog.
Teams have timely decisions and direction, with risks and dependencies resolved at the appropriate level.

Key Skills & Capabilities

Executive advisory, stakeholder influence, negotiation, and facilitation.
Business analysis, process and data modeling, requirements, and traceability.
Dynamics 365 Customer Engagement and Power Platform functional architecture.
Technical product ownership, backlog management, and acceptance criteria.
Risk, scope, change, quality, and cross-workstream management.
Team leadership, mentoring, functional governance, and continuous improvement.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $147,000 to $192,000

Apply About employer

More about this job

Responsibilities

Advise public sector clients and lead discovery, business analysis, functional architecture, and solution design for Microsoft Dynamics 365 Customer Engagement and Power Platform engagements. Own functional delivery and cross-workstream decisions, guide product backlogs and adoption, and contribute to practice development, business development, and team mentoring.

Requirements

Requires 10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery, including leadership of complex public sector engagements and advice to senior Government of Canada stakeholders. Candidates need hands-on Dynamics 365 Customer Engagement and Power Platform experience, current Government of Canada Reliability Status, and a current Secret clearance or eligibility to obtain and maintain one; relevant post-secondary education is preferred.

Skills

Executive Advisory
Stakeholder Management
Business Analysis
Process Modeling
Data Modeling
Functional Architecture
Microsoft Power Platform
Product Ownership
Backlog Management
Requirements Management
Agile Delivery
Risk Management
Change Management
Team Leadership
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Power Platform
Government of Canada
Public Sector
CRM
Functional Architecture
Business Analysis
Product Ownership
Agile
Requirements Traceability
Epics
User Stories
Acceptance Criteria
Process Modeling
Data Modeling
Fit-To-Standard Design
Workflows
Security
Reporting
Integrations
Responsible AI
Microsoft Copilot
Privacy
Accessibility
Data Residency
Backlog Management
Business Validation
Deployment Readiness
Change Management
Government of Canada Reliability Status

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