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Added 3 hours ago
CC
Infrastructure Solution Architect
Cuatro Consulting Inc.
Mississauga, ON
- Full-time
…in AI and IT. With expertise in data migration, analytics, testing automation, cybersecurity, CRM, cloud, DevOps, and AI-enabled solutions, Cuatro Consulting supports clients from strategy…
Added 1 day ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 1 day ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 1 day ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 1 day ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform…
Added 2 days ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 2 days ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 2 days ago
AI
AWS Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design & Support: Architect and amend cloud infrastructure with a focus on high availability, fault tolerance, and workload optimization.
Added 2 days ago
A
Senior AEM Architect
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are looking for a highly effective Senior AEM Architect to join our team. This person will utilize best practices and methodologies to design and implement the best solution for our…
Added 2 days ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
Leverage Gen-AI/AI capabilities such as Claude, CoPilot, others – to generate code, test data generation and automated testing. Demonstrate keen interest in leveraging automation for…
Added 2 days ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 2 days ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Cloud Infrastructure Design and Deployment: Architect and implement robust cloud solutions using leading platforms such as Microsoft Azure, Amazon Web Services, and Google Cloud.
Added 2 days ago
ZS
Senior Business System Configuration Analyst (SAP)
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Analyzes and conceptualizes the design of the solution, working with the Systems Architect, Vendors and Software Developer to achieve the client stakeholder objectives through effective…
Added 2 days ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
Integrate security scanning, testing automation, and compliance workflows.
Added 2 days ago
ZS
SAP Business Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Analyzes and conceptualizes the design of the solution, working with the Systems Architect, Vendors and Software Developer to achieve the client stakeholder objectives through effective…
Added 2 days ago
VS
Full Stack Developer (Java/React)
vTech Solution Canada
Toronto, ON
- Contract
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 days ago
SH
Senior Director, HR Systems, Product Owner
SE Health
Markham, ON
- Full-time
Architect integrated HR technology ecosystems (e.g., HCM platforms, learning management, health & safety solutions) that enable seamless people, process, and technology transformation.
Added 3 days ago
MA
Tech Lead - Snowflake & DBT
Mitra AI
Canada
- Contract
…business logic and data architectures through implementation, testing, reconciliation, and production…

Avanade

Sr. Manager, CRM Functional Lead / Architect

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. The role leads public sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology stakeholders.

Key Responsibilities

Client Advisory & Relationship Management

Advise executive sponsors, business leaders, product owners, and technology stakeholders throughout the engagement.
Lead strategic discussions, workshops, and design forums to clarify objectives, priorities, value, decisions, risks, and dependencies.
Manage expectations while balancing client outcomes, solution quality, delivery feasibility, and commercial commitments.

Business Analysis, Process & Data Modeling

Lead discovery and model current- and future-state processes, capabilities, operating models, personas, journeys, business rules, and data needs.
Translate business objectives into traceable requirements, epics, user stories, acceptance criteria, process models, and measurable outcomes.
Identify opportunities for process optimization, automation, standardization, and adoption of out-of-the-box capabilities.
Use approved AI and Copilot capabilities to accelerate analysis, modeling, documentation, and delivery with appropriate human oversight.

Functional Architecture & Solution Design

Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Lead solution design using Dynamics 365 Customer Engagement, Power Platform, and related Microsoft capabilities, promoting fit-to-standard design.
Shape responsible AI-enabled solutions for Government of Canada clients that meet security, privacy, accessibility, data residency, governance, and policy requirements.
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.

Technical Product Ownership & Delivery Leadership

Lead functional delivery from planning through stabilization and own cross-workstream decisions and escalations.
Guide backlog prioritization and refinement, ensuring clear requirements, acceptance criteria, dependencies, and decisions.
Assess changes and guide business validation, testing, deployment readiness, and adoption.

Business Development, Leadership & Practice Contribution

Set functional delivery standards and contribute reusable assets, methods, thought leadership, and lessons learned.
Coach, mentor, and develop business analysts, functional consultants, and solution team members while providing quality oversight.
Support opportunity shaping, solution definition, estimation, client presentations, and proposals.

Qualifications

Preferred Qualifications

Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
Must hold a current Government of Canada Reliability Status and either hold a current Secret security clearance or be eligible to obtain and maintain one.
10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery.
Demonstrated leadership of complex public sector CRM or enterprise application engagements, including advising senior Government of Canada stakeholders.
Hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform across process, data, integration, reporting, security, and adoption.

Leadership Expectations

Build trust and alignment through sound judgment, collaboration, clear communication, and follow-through.
Lead with a consultative, outcome-focused mindset and adapt to executive, business, and technical audiences.
Remain decisive and accountable while balancing client advocacy, quality, commercial awareness, and scope discipline.

What Success Looks Like

Clients receive practical, outcome-focused advice from a trusted functional leader.
Business needs are translated into a coherent, scalable solution and prioritized backlog.
Teams have timely decisions and direction, with risks and dependencies resolved at the appropriate level.

Key Skills & Capabilities

Executive advisory, stakeholder influence, negotiation, and facilitation.
Business analysis, process and data modeling, requirements, and traceability.
Dynamics 365 Customer Engagement and Power Platform functional architecture.
Technical product ownership, backlog management, and acceptance criteria.
Risk, scope, change, quality, and cross-workstream management.
Team leadership, mentoring, functional governance, and continuous improvement.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $147,000 to $192,000

Apply About employer

More about this job

Responsibilities

Advise public sector clients and lead discovery, business analysis, functional architecture, and solution design for Microsoft Dynamics 365 Customer Engagement and Power Platform engagements. Own functional delivery and cross-workstream decisions, guide product backlogs and adoption, and contribute to practice development, business development, and team mentoring.

Requirements

Requires 10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery, including leadership of complex public sector engagements and advice to senior Government of Canada stakeholders. Candidates need hands-on Dynamics 365 Customer Engagement and Power Platform experience, current Government of Canada Reliability Status, and a current Secret clearance or eligibility to obtain and maintain one; relevant post-secondary education is preferred.

Skills

Executive Advisory
Stakeholder Management
Business Analysis
Process Modeling
Data Modeling
Functional Architecture
Microsoft Power Platform
Product Ownership
Backlog Management
Requirements Management
Agile Delivery
Risk Management
Change Management
Team Leadership
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Power Platform
Government of Canada
Public Sector
CRM
Functional Architecture
Business Analysis
Product Ownership
Agile
Requirements Traceability
Epics
User Stories
Acceptance Criteria
Process Modeling
Data Modeling
Fit-To-Standard Design
Workflows
Security
Reporting
Integrations
Responsible AI
Microsoft Copilot
Privacy
Accessibility
Data Residency
Backlog Management
Business Validation
Deployment Readiness
Change Management
Government of Canada Reliability Status

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