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Added 8 hours ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 9 hours ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Working with the General Manager, some of your responsibilities will include:
Added 19 hours ago
LS
Director of Care - Hamilton, ON
Lev Senior Living
Hamilton, ON
- Full-time
Hours of Work: Full Time management role with Manager on Duty weekend responsibilities once every 5 - 6 weeks, and flexibility for after hour emergencies as needed.
Added 22 hours ago
C
Senior Project Manager
CBRE
Victoria, BC
- Full-time
…Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of…
Added 1 day ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
We're looking for a Senior Product Manager to lead 0→1 product development on one of nesto's most strategic bets. In this role, you'll own the vision, roadmap, and execution for a new…
Added 1 day ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 1 day ago
A
Responsable d’Acceptation Client / Customer Acceptance Manager
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Responsable d'acceptation Clien / Customer Acceptance Manager
Added 1 day ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager, Enterprise at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every…
Added 1 day ago
A
Senior Manager, Market Access & Government Affairs, Oncology, Quebec & Atlantic
AbbVie
Montreal, QC
- Full-time
We have an opportunity for Senior Manager, Market Access & Government Affairs to join our Market Access and Government Affairs (MA & GA) team. In this role, you will be responsible for…
Added 1 day ago
A
Senior Manager, Market Access & Government Affairs, Oncology, Quebec & Atlantic
AbbVie
Halifax, NS · Montreal, Québec
- Full-time
We have an opportunity for Senior Manager, Market Access & Government Affairs to join our Market Access and Government Affairs (MA & GA) team. In this role, you will be responsible for…
Added 1 day ago
Night Auditor
Coast Hotels
Calgary, AB
The Night Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest…
Added 1 day ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 1 day ago
BS
Logistics & Customer Care Specialist / Spécialiste logistique et service client
BioScript Solutions
Mississauga, ON
- Full-time
The Logistics & Customer Care Specialist is a hands-on operational role within A&D Wholesale, responsible for managing customer orders, coordinating outbound transportation, and supporting…
Added 1 day ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform…
Added 1 day ago
OM
Associate Director, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Associate Director, Programmatic is a senior leader responsible for delivering best-in-class programmatic solutions across a dedicated client portfolio. This role provides thought…
Added 1 day ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 1 day ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 day ago
W
Senior Mechanical Designer
Worley
Vancouver, BC
- Full-time
We are currently recruiting for a Senior Mechanical Designer. Our team includes world class experts and dynamic go-getters. This is full-time office position based in Vancouver, British…
Added 1 day ago
P&
Superviseur de production – Centre d’affutage des outils de coupes / Production Supervisor – Cutter grind
Pratt & Whitney
Longueuil, QC
- Full-time
…Grind) , vous vous rapporterez directement au Gestionnaire Sénior du secteur MED et Services d’outillage qui fait partie du Centre de Fabrication de Longueuil…
Added 1 day ago
P&
Gestionnaire principal de la sécurité / Senior Manager, Security
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 day ago
AU
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
- Full-time
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the…
Added 1 day ago
A
Senior AEM Architect
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design;…
Added 1 day ago
WI
Senior Technical Manager, Geotechnical Engineering
WSP in Canada
Thunder Bay, ON
- Full-time
Demonstrated success in customer services, client management and proposal/report writing.

Avanade

Sr. Manager, CRM Functional Lead / Architect

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. The role leads public sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology stakeholders.

Key Responsibilities

Client Advisory & Relationship Management

Advise executive sponsors, business leaders, product owners, and technology stakeholders throughout the engagement.
Lead strategic discussions, workshops, and design forums to clarify objectives, priorities, value, decisions, risks, and dependencies.
Manage expectations while balancing client outcomes, solution quality, delivery feasibility, and commercial commitments.

Business Analysis, Process & Data Modeling

Lead discovery and model current- and future-state processes, capabilities, operating models, personas, journeys, business rules, and data needs.
Translate business objectives into traceable requirements, epics, user stories, acceptance criteria, process models, and measurable outcomes.
Identify opportunities for process optimization, automation, standardization, and adoption of out-of-the-box capabilities.
Use approved AI and Copilot capabilities to accelerate analysis, modeling, documentation, and delivery with appropriate human oversight.

Functional Architecture & Solution Design

Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Lead solution design using Dynamics 365 Customer Engagement, Power Platform, and related Microsoft capabilities, promoting fit-to-standard design.
Shape responsible AI-enabled solutions for Government of Canada clients that meet security, privacy, accessibility, data residency, governance, and policy requirements.
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.

Technical Product Ownership & Delivery Leadership

Lead functional delivery from planning through stabilization and own cross-workstream decisions and escalations.
Guide backlog prioritization and refinement, ensuring clear requirements, acceptance criteria, dependencies, and decisions.
Assess changes and guide business validation, testing, deployment readiness, and adoption.

Business Development, Leadership & Practice Contribution

Set functional delivery standards and contribute reusable assets, methods, thought leadership, and lessons learned.
Coach, mentor, and develop business analysts, functional consultants, and solution team members while providing quality oversight.
Support opportunity shaping, solution definition, estimation, client presentations, and proposals.

Qualifications

Preferred Qualifications

Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
Must hold a current Government of Canada Reliability Status and either hold a current Secret security clearance or be eligible to obtain and maintain one.
10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery.
Demonstrated leadership of complex public sector CRM or enterprise application engagements, including advising senior Government of Canada stakeholders.
Hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform across process, data, integration, reporting, security, and adoption.

Leadership Expectations

Build trust and alignment through sound judgment, collaboration, clear communication, and follow-through.
Lead with a consultative, outcome-focused mindset and adapt to executive, business, and technical audiences.
Remain decisive and accountable while balancing client advocacy, quality, commercial awareness, and scope discipline.

What Success Looks Like

Clients receive practical, outcome-focused advice from a trusted functional leader.
Business needs are translated into a coherent, scalable solution and prioritized backlog.
Teams have timely decisions and direction, with risks and dependencies resolved at the appropriate level.

Key Skills & Capabilities

Executive advisory, stakeholder influence, negotiation, and facilitation.
Business analysis, process and data modeling, requirements, and traceability.
Dynamics 365 Customer Engagement and Power Platform functional architecture.
Technical product ownership, backlog management, and acceptance criteria.
Risk, scope, change, quality, and cross-workstream management.
Team leadership, mentoring, functional governance, and continuous improvement.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $147,000 to $192,000

Apply About employer

More about this job

Responsibilities

Advise public sector clients and lead discovery, business analysis, functional architecture, and solution design for Microsoft Dynamics 365 Customer Engagement and Power Platform engagements. Own functional delivery and cross-workstream decisions, guide product backlogs and adoption, and contribute to practice development, business development, and team mentoring.

Requirements

Requires 10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery, including leadership of complex public sector engagements and advice to senior Government of Canada stakeholders. Candidates need hands-on Dynamics 365 Customer Engagement and Power Platform experience, current Government of Canada Reliability Status, and a current Secret clearance or eligibility to obtain and maintain one; relevant post-secondary education is preferred.

Skills

Executive Advisory
Stakeholder Management
Business Analysis
Process Modeling
Data Modeling
Functional Architecture
Microsoft Power Platform
Product Ownership
Backlog Management
Requirements Management
Agile Delivery
Risk Management
Change Management
Team Leadership
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Power Platform
Government of Canada
Public Sector
CRM
Functional Architecture
Business Analysis
Product Ownership
Agile
Requirements Traceability
Epics
User Stories
Acceptance Criteria
Process Modeling
Data Modeling
Fit-To-Standard Design
Workflows
Security
Reporting
Integrations
Responsible AI
Microsoft Copilot
Privacy
Accessibility
Data Residency
Backlog Management
Business Validation
Deployment Readiness
Change Management
Government of Canada Reliability Status

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