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Added 2 days ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform…
Added 2 days ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 2 days ago
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Senior Account Manager - FinTech
VoPay
Vancouver, BC
- Full-time
We're looking for a Senior Account Manager to own and grow VoPay's most important existing relationships - from established direct accounts to large enterprise clients and reseller…
Added 2 days ago
QD
Senior Manager Marketing
Qu Data Centres
Toronto, ON
- Full-time
We're looking for a Senior Manager, Marketing to lead how Qu shows up in the market during a period of immense growth. You'll own our marketing strategy and turn Qu's story into brand…
Added 2 days ago
Sr. Business Manager
Softchoice
Toronto, ON
The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This…
Added 2 days ago
S
Sr. Business Manager
Softchoice
Toronto, ON
- Full-time
The Senior Business Manager is the business operator and strategic partner to the Regional Vice Presidents (RVPs) who own P&L results across Softchoice’s sales regions and segments. This…
Added 2 days ago
P
Risk Manager
PACT
Mississauga, ON
- Full-time
The Risk Manager plays a critical role in supporting the successful delivery of construction projects by identifying, assessing, and managing project risks throughout the PACT project…
Added 2 days ago
UO
Program Coordinator, Haskayne School of Business Executive & Professional Development
University of Calgary
Calgary, AB
- Full-time
The Program Coordinator is a member of the Executive & Professional Development (EPD) team within the Haskayne School of Business. The position reports to the Manager, Marketing and…
Added 2 days ago
JF
Executive Assistant to Clergy and Office Manager
Jewish Federation of Ottawa
Ottawa, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Executive Assistant to Clergy / Office Manager (“the Manager”) provides executive-level administrative support to KBI’s clergy while establishing clear ownership of day-to-day office…
Added 3 days ago
MU
Manager, Campaign Events JO 79256
McMaster University
Hamilton, ON
- Contract
…its most ambitious fundraising campaign to date. Led by the Senior Director, the team is recruiting for key roles that will support campaign success through meaningful donor engagement,…
Added 3 days ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 3 days ago
A
Senior Manager, Sales Enablement & Operations - Qtrade Direct Investing
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Reporting to the VP, Strategic Partnerships and Priority Clients, the Senior Manager, Sales Enablement & Operations is accountable for enabling the Direct Investing sales organization to…
Added 3 days ago
CE
Digital Marketing Strategist (in house)
Cutting Edge Digital Marketing
AB · Edmonton, AB
- Full-time
We are seeking a highly analytical and strategic Senior Digital Marketing Strategist to join our award-winning team. This role is perfect for a data-driven marketing professional who…
Added 3 days ago
AB
Manager, Group Sales Corporate Southern Alberta
Alberta Blue Cross
Calgary, AB · Hybrid
- Full-time
Alberta Blue Cross® is seeking a highly motivated and results-driven Sales Manager to spearhead our go to market strategies that drive growth, enhance customer engagement, and elevate our…
Added 3 days ago
A
Customer Value & Growth Program Manager
Achievers
Toronto, ON
- Full-time
We are looking for a Customer Value & Growth Program Manager to own and drive the company-wide program that ensures our customers realize the value of their investment with Achievers and…
Added 3 days ago
M
Risk Management Specialist
Metrolinx
Toronto, ON
- Full-time
…who combines strategic thinking, structured problem-solving and quantitative analysis to strengthen decision-making across Metrolinx. Working with business areas and the Enterprise Risk…
Added 3 days ago
M
Senior Manager, Risk Advisory
Metrolinx
Canada
- Full-time
The Enterprise Risk Management team is seeking a Senior Manager, Risk Advisory for a 12-month contract to strengthen risk-informed decisions across Metrolinx. Combining strategic problem…
Added 3 days ago
RE
Manager, Estimating & Bid Strategy
RedBranch Executive Search & Recruitment
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Our client is a well-established manufacturing, design and engineering company within the Renewal Energy industry based in Mississauga and they are seeking an experienced Estimation Manager…
Added 4 days ago
Client Manager
Encore
Toronto, ON
The Client Manager is the strategic day-to-day partner for an assigned portfolio of clients with Encore. This individual contributor builds trusted relationships, understands each client's…
Added 4 days ago
K
FRACTIONAL SALES CONSULTANT
Kablamo
Toronto, ON
- Part-time
Identify and manage security risks within the scope of the role, ensuring compliance with defined security controls, escalating emerging threats to the Risk Manager and Senior Leadership…
Added 4 days ago
Manager - Technology Strategy & Transformation - Montreal
EY
Montreal, QC
Lead executive reporting, steering committees, governance forums and senior stakeholder engagement.
Added 4 days ago
AC
Financial Planning and Analysis Manager
Atlas Cloud
Canada
- Full-time
Develop dashboards and KPI reporting for executive leadership and other business stakeholders.
Added 4 days ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 5 days ago
IG
Corporate Risk Manager
Insight Global
Canada
- Full-time
We’re looking for an experienced Corporate Risk Manager to join a leading organization delivering some of Canada’s largest and most complex construction and infrastructure projects. This is…
Added 5 days ago
S
Field Marketing Manager, Enterprise & Strategic Accounts (TMT & CBS)
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Plan and execute high-touch experiences for C-suite and senior decision-makers, ensuring executive programs are tightly aligned to account strategy and business priorities.

Avanade

Sr. Manager, CRM Functional Lead / Architect

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. The role leads public sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology stakeholders.

Key Responsibilities

Client Advisory & Relationship Management

Advise executive sponsors, business leaders, product owners, and technology stakeholders throughout the engagement.
Lead strategic discussions, workshops, and design forums to clarify objectives, priorities, value, decisions, risks, and dependencies.
Manage expectations while balancing client outcomes, solution quality, delivery feasibility, and commercial commitments.

Business Analysis, Process & Data Modeling

Lead discovery and model current- and future-state processes, capabilities, operating models, personas, journeys, business rules, and data needs.
Translate business objectives into traceable requirements, epics, user stories, acceptance criteria, process models, and measurable outcomes.
Identify opportunities for process optimization, automation, standardization, and adoption of out-of-the-box capabilities.
Use approved AI and Copilot capabilities to accelerate analysis, modeling, documentation, and delivery with appropriate human oversight.

Functional Architecture & Solution Design

Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Lead solution design using Dynamics 365 Customer Engagement, Power Platform, and related Microsoft capabilities, promoting fit-to-standard design.
Shape responsible AI-enabled solutions for Government of Canada clients that meet security, privacy, accessibility, data residency, governance, and policy requirements.
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.

Technical Product Ownership & Delivery Leadership

Lead functional delivery from planning through stabilization and own cross-workstream decisions and escalations.
Guide backlog prioritization and refinement, ensuring clear requirements, acceptance criteria, dependencies, and decisions.
Assess changes and guide business validation, testing, deployment readiness, and adoption.

Business Development, Leadership & Practice Contribution

Set functional delivery standards and contribute reusable assets, methods, thought leadership, and lessons learned.
Coach, mentor, and develop business analysts, functional consultants, and solution team members while providing quality oversight.
Support opportunity shaping, solution definition, estimation, client presentations, and proposals.

Qualifications

Preferred Qualifications

Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
Must hold a current Government of Canada Reliability Status and either hold a current Secret security clearance or be eligible to obtain and maintain one.
10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery.
Demonstrated leadership of complex public sector CRM or enterprise application engagements, including advising senior Government of Canada stakeholders.
Hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform across process, data, integration, reporting, security, and adoption.

Leadership Expectations

Build trust and alignment through sound judgment, collaboration, clear communication, and follow-through.
Lead with a consultative, outcome-focused mindset and adapt to executive, business, and technical audiences.
Remain decisive and accountable while balancing client advocacy, quality, commercial awareness, and scope discipline.

What Success Looks Like

Clients receive practical, outcome-focused advice from a trusted functional leader.
Business needs are translated into a coherent, scalable solution and prioritized backlog.
Teams have timely decisions and direction, with risks and dependencies resolved at the appropriate level.

Key Skills & Capabilities

Executive advisory, stakeholder influence, negotiation, and facilitation.
Business analysis, process and data modeling, requirements, and traceability.
Dynamics 365 Customer Engagement and Power Platform functional architecture.
Technical product ownership, backlog management, and acceptance criteria.
Risk, scope, change, quality, and cross-workstream management.
Team leadership, mentoring, functional governance, and continuous improvement.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $147,000 to $192,000

Apply About employer

More about this job

Responsibilities

Advise public sector clients and lead discovery, business analysis, functional architecture, and solution design for Microsoft Dynamics 365 Customer Engagement and Power Platform engagements. Own functional delivery and cross-workstream decisions, guide product backlogs and adoption, and contribute to practice development, business development, and team mentoring.

Requirements

Requires 10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery, including leadership of complex public sector engagements and advice to senior Government of Canada stakeholders. Candidates need hands-on Dynamics 365 Customer Engagement and Power Platform experience, current Government of Canada Reliability Status, and a current Secret clearance or eligibility to obtain and maintain one; relevant post-secondary education is preferred.

Skills

Executive Advisory
Stakeholder Management
Business Analysis
Process Modeling
Data Modeling
Functional Architecture
Microsoft Power Platform
Product Ownership
Backlog Management
Requirements Management
Agile Delivery
Risk Management
Change Management
Team Leadership
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Power Platform
Government of Canada
Public Sector
CRM
Functional Architecture
Business Analysis
Product Ownership
Agile
Requirements Traceability
Epics
User Stories
Acceptance Criteria
Process Modeling
Data Modeling
Fit-To-Standard Design
Workflows
Security
Reporting
Integrations
Responsible AI
Microsoft Copilot
Privacy
Accessibility
Data Residency
Backlog Management
Business Validation
Deployment Readiness
Change Management
Government of Canada Reliability Status

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