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Added 23 mins ago
Government Services - Senior Manager of IT
Cree Nation Government
QC · Jamésie, QC
The Senior Manager of Information Technology provides strategic leadership, governance, operational direction and responsible oversight of IT budgets and investments for Cree Nation…
Added 3 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
The Finance Manager, Operations is responsible for reviewing quarterly financial reports and analysis for the Finance & Audit Committee, ensuring stakeholders receive clear, accurate, and…
Added 7 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 13 hours ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
Our growing diversified investment banking team is seeking an Associate Vice President (Manager) to join our team in Calgary, Edmonton or Winnipeg to play a key role across all aspects of…
Added 13 hours ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
We are looking for a Manager to strengthen our Management Consulting practice. If you have a background in Change Management, Workforce / HR transformation or Organizational Design within…
Added 22 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 1 day ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 1 day ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 day ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
This is a senior, hands-on role for an engineer who wants influence beyond a single product team. You’ll work in a highly connected environment, on a small team that supports a large…
Added 1 day ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
This is a hybrid role with weekly onsite expectations. Reports to the Senior Manager, Research IT Infrastructure with direction from Program Manager, Research Information Risk.
Added 1 day ago
UO
Substation Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
Under the supervision of senior engineers, manage, and provide oversight activities for major capital transmission and distribution projects.
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Security Architect with extensive experience in Cyber Security Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Agency requires a Senior Business Intelligence Specialist with strong Oracle experience to support the Ontario Clinical Report Exchange (OCRE) project. The resource will develop the…
Added 1 day ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with strong experience in Microsoft Visual Studio (.NET) MVC, SQL Server, Microsoft Azure, Python, Django, AWS, Celery, GraphQL, and REST APIs.…
Added 1 day ago
IG
Senior Manager, Global Controls Officer
Insight Global
Toronto, ON
- $115,000 to $160,000 CAD / year
- Full-time
Reporting to the Associate Vice President, Global Controls Office, the Senior Manager leads and monitors Information Technology (IT) processes and controls within the ICFR program. The…
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Maintain accuracy and security of customer information on Airbnb systems. Preferred
Added 1 day ago
A-
Payroll Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…delivering exceptional service? AMA is looking for a Payroll Manager to lead the organization's payroll function - ensuring our approximately 2,000 team members across multiple business…
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
We're looking for a Senior Product Manager to lead 0→1 product development on one of nesto's most strategic bets. In this role, you'll own the vision, roadmap, and execution for a new…
Added 1 day ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
We are looking for a Senior Database Administrator (Db2 z/OS) to join our Mainframe Platform & Application Services team. In this role, you'll help design, optimize, and support the…
Added 1 day ago
SH
Senior Cardiology Technologist - NICT
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager/Charge Cardiology Technologist or Designate the Senior Cardiology Technologist in addition to performing the duties of a General Cardiology Technologist,…
Added 1 day ago
K
Manager, Financial Services-Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…to support strategic business objectives. We are seeking a Manager to strengthen our Wealth and Asset Management practice in the Toronto…
Added 1 day ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
…Business Service Delivery and Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Business Service Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft…
Added 1 day ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with strong experience in Microsoft Visual Studio (.NET) MVC, SQL Server, Microsoft Azure, Python, Django, AWS, Celery, GraphQL, and REST APIs.…

Avanade

Sr. Manager, CRM Functional Lead / Architect

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. The role leads public sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology stakeholders.

Key Responsibilities

Client Advisory & Relationship Management

Advise executive sponsors, business leaders, product owners, and technology stakeholders throughout the engagement.
Lead strategic discussions, workshops, and design forums to clarify objectives, priorities, value, decisions, risks, and dependencies.
Manage expectations while balancing client outcomes, solution quality, delivery feasibility, and commercial commitments.

Business Analysis, Process & Data Modeling

Lead discovery and model current- and future-state processes, capabilities, operating models, personas, journeys, business rules, and data needs.
Translate business objectives into traceable requirements, epics, user stories, acceptance criteria, process models, and measurable outcomes.
Identify opportunities for process optimization, automation, standardization, and adoption of out-of-the-box capabilities.
Use approved AI and Copilot capabilities to accelerate analysis, modeling, documentation, and delivery with appropriate human oversight.

Functional Architecture & Solution Design

Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Lead solution design using Dynamics 365 Customer Engagement, Power Platform, and related Microsoft capabilities, promoting fit-to-standard design.
Shape responsible AI-enabled solutions for Government of Canada clients that meet security, privacy, accessibility, data residency, governance, and policy requirements.
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.

Technical Product Ownership & Delivery Leadership

Lead functional delivery from planning through stabilization and own cross-workstream decisions and escalations.
Guide backlog prioritization and refinement, ensuring clear requirements, acceptance criteria, dependencies, and decisions.
Assess changes and guide business validation, testing, deployment readiness, and adoption.

Business Development, Leadership & Practice Contribution

Set functional delivery standards and contribute reusable assets, methods, thought leadership, and lessons learned.
Coach, mentor, and develop business analysts, functional consultants, and solution team members while providing quality oversight.
Support opportunity shaping, solution definition, estimation, client presentations, and proposals.

Qualifications

Preferred Qualifications

Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
Must hold a current Government of Canada Reliability Status and either hold a current Secret security clearance or be eligible to obtain and maintain one.
10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery.
Demonstrated leadership of complex public sector CRM or enterprise application engagements, including advising senior Government of Canada stakeholders.
Hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform across process, data, integration, reporting, security, and adoption.

Leadership Expectations

Build trust and alignment through sound judgment, collaboration, clear communication, and follow-through.
Lead with a consultative, outcome-focused mindset and adapt to executive, business, and technical audiences.
Remain decisive and accountable while balancing client advocacy, quality, commercial awareness, and scope discipline.

What Success Looks Like

Clients receive practical, outcome-focused advice from a trusted functional leader.
Business needs are translated into a coherent, scalable solution and prioritized backlog.
Teams have timely decisions and direction, with risks and dependencies resolved at the appropriate level.

Key Skills & Capabilities

Executive advisory, stakeholder influence, negotiation, and facilitation.
Business analysis, process and data modeling, requirements, and traceability.
Dynamics 365 Customer Engagement and Power Platform functional architecture.
Technical product ownership, backlog management, and acceptance criteria.
Risk, scope, change, quality, and cross-workstream management.
Team leadership, mentoring, functional governance, and continuous improvement.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $147,000 to $192,000

Apply About employer

More about this job

Responsibilities

Advise public sector clients and lead discovery, business analysis, functional architecture, and solution design for Microsoft Dynamics 365 Customer Engagement and Power Platform engagements. Own functional delivery and cross-workstream decisions, guide product backlogs and adoption, and contribute to practice development, business development, and team mentoring.

Requirements

Requires 10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery, including leadership of complex public sector engagements and advice to senior Government of Canada stakeholders. Candidates need hands-on Dynamics 365 Customer Engagement and Power Platform experience, current Government of Canada Reliability Status, and a current Secret clearance or eligibility to obtain and maintain one; relevant post-secondary education is preferred.

Skills

Executive Advisory
Stakeholder Management
Business Analysis
Process Modeling
Data Modeling
Functional Architecture
Microsoft Power Platform
Product Ownership
Backlog Management
Requirements Management
Agile Delivery
Risk Management
Change Management
Team Leadership
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Power Platform
Government of Canada
Public Sector
CRM
Functional Architecture
Business Analysis
Product Ownership
Agile
Requirements Traceability
Epics
User Stories
Acceptance Criteria
Process Modeling
Data Modeling
Fit-To-Standard Design
Workflows
Security
Reporting
Integrations
Responsible AI
Microsoft Copilot
Privacy
Accessibility
Data Residency
Backlog Management
Business Validation
Deployment Readiness
Change Management
Government of Canada Reliability Status

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