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Added 5 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 5 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 21 mins ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Lead software developers, shape technical direction, and turn business goals into reliable software delivery.
Added 8 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
…product is built on. You’ll lead a team of 5 to 8 engineers, set technical direction for authentication and authorization across the platform, and serve as a key technical partner to the…
Added 8 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
This role is essential to supporting SickKids¿ growing portfolio of digital and data driven research, contributing directly to bringing patients, families, researchers, and industry…
Added 11 hours ago
AP
Manager, Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
…Decision Science, Reporting and Insights, CRM, IT and external data providers on definitions, interfaces, delivery schedules and ownership; translate technical issues into business terms…
Added 12 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
Engage Production Manager to oversee technical elements.
Added 13 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, Subject to Hiring Manager’s Discretion
Added 15 hours ago
Electrical Engineer
SMART Technologies
Calgary, AB
…energetic and passionate Electrical Engineer. Reporting to the Manager, Electrical Engineering, you will be responsible for developing new products that incorporate 4K HDMI, cutting edge…
Added 18 hours ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Building Science Lead will be responsible for maintaining the quality and consistency of technical deliverables, supporting the development of team members, helping coordinate…
Added 19 hours ago
A
Oracle Integration Cloud (OIC) Tech Arch – Environment Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Collaborate with functional, technical, and cross-functional teams to ensure successful integration delivery.
Added 20 hours ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
Take end-to-end ownership of the data product lifecycle - from business understanding, data analysis, product design, development, deployment, to delivery.
Added 20 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Added 23 hours ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.
Added 1 day ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 1 day ago
H
Mechanical BIM Designer
HDR
Toronto, ON
- Full-time
Reporting to the Mechanical Section Manager or the manager’s delegates, you will work alongside Mechanical engineers, and other discipline leads, to develop and maintain BIM models, prepare…
Added 1 day ago
Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 1 day ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…structured career progression path toward becoming a Project…
Added 1 day ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Reporting to Operations Leadership, the Project Manager (PM) leads complex digital signage, audio, and technology deployment projects from initial handoff through final sign-off. This is a…
Added 1 day ago
A
Senior AEM Architect
Accenture
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Provides oversight, planning, and technical guidance to ensure successful delivery of software projects
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, Subject to Hiring Manager’s Discretion
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, Subject to Hiring Manager’s Discretion
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, Subject to Hiring Manager’s Discretion
Added 1 day ago
W
Project Coordinator
WalterFedy
AB · Edmonton, AB
- Full-time
Assist Project Managers with complex tasks, such as resource planning, ensuring completeness of data and adherence to company standards and processes. Assist technical teams with permit…
Added 1 day ago
PC
Senior Cloud Platform Lead, Senior Manager
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
…They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise…

Avanade

Sr. Manager, CRM Functional Lead / Architect

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

The CRM Functional Lead / Architect is a senior, client-facing leader who translates complex business needs into scalable Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. The role leads public sector discovery, functional design, product ownership, and delivery while influencing executive, business, and technology stakeholders.

Key Responsibilities

Client Advisory & Relationship Management

Advise executive sponsors, business leaders, product owners, and technology stakeholders throughout the engagement.
Lead strategic discussions, workshops, and design forums to clarify objectives, priorities, value, decisions, risks, and dependencies.
Manage expectations while balancing client outcomes, solution quality, delivery feasibility, and commercial commitments.

Business Analysis, Process & Data Modeling

Lead discovery and model current- and future-state processes, capabilities, operating models, personas, journeys, business rules, and data needs.
Translate business objectives into traceable requirements, epics, user stories, acceptance criteria, process models, and measurable outcomes.
Identify opportunities for process optimization, automation, standardization, and adoption of out-of-the-box capabilities.
Use approved AI and Copilot capabilities to accelerate analysis, modeling, documentation, and delivery with appropriate human oversight.

Functional Architecture & Solution Design

Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Lead solution design using Dynamics 365 Customer Engagement, Power Platform, and related Microsoft capabilities, promoting fit-to-standard design.
Shape responsible AI-enabled solutions for Government of Canada clients that meet security, privacy, accessibility, data residency, governance, and policy requirements.
Partner with data, integration, and technical architecture teams to align cross-workstream designs and govern standards, decisions, assumptions, and impacts.

Technical Product Ownership & Delivery Leadership

Lead functional delivery from planning through stabilization and own cross-workstream decisions and escalations.
Guide backlog prioritization and refinement, ensuring clear requirements, acceptance criteria, dependencies, and decisions.
Assess changes and guide business validation, testing, deployment readiness, and adoption.

Business Development, Leadership & Practice Contribution

Set functional delivery standards and contribute reusable assets, methods, thought leadership, and lessons learned.
Coach, mentor, and develop business analysts, functional consultants, and solution team members while providing quality oversight.
Support opportunity shaping, solution definition, estimation, client presentations, and proposals.

Qualifications

Preferred Qualifications

Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
Must hold a current Government of Canada Reliability Status and either hold a current Secret security clearance or be eligible to obtain and maintain one.
10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery.
Demonstrated leadership of complex public sector CRM or enterprise application engagements, including advising senior Government of Canada stakeholders.
Hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform across process, data, integration, reporting, security, and adoption.

Leadership Expectations

Build trust and alignment through sound judgment, collaboration, clear communication, and follow-through.
Lead with a consultative, outcome-focused mindset and adapt to executive, business, and technical audiences.
Remain decisive and accountable while balancing client advocacy, quality, commercial awareness, and scope discipline.

What Success Looks Like

Clients receive practical, outcome-focused advice from a trusted functional leader.
Business needs are translated into a coherent, scalable solution and prioritized backlog.
Teams have timely decisions and direction, with risks and dependencies resolved at the appropriate level.

Key Skills & Capabilities

Executive advisory, stakeholder influence, negotiation, and facilitation.
Business analysis, process and data modeling, requirements, and traceability.
Dynamics 365 Customer Engagement and Power Platform functional architecture.
Technical product ownership, backlog management, and acceptance criteria.
Risk, scope, change, quality, and cross-workstream management.
Team leadership, mentoring, functional governance, and continuous improvement.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $147,000 to $192,000

Apply About employer

More about this job

Responsibilities

Advise public sector clients and lead discovery, business analysis, functional architecture, and solution design for Microsoft Dynamics 365 Customer Engagement and Power Platform engagements. Own functional delivery and cross-workstream decisions, guide product backlogs and adoption, and contribute to practice development, business development, and team mentoring.

Requirements

Requires 10+ years of progressive experience in business analysis, functional architecture, product ownership, solution consulting, or enterprise application delivery, including leadership of complex public sector engagements and advice to senior Government of Canada stakeholders. Candidates need hands-on Dynamics 365 Customer Engagement and Power Platform experience, current Government of Canada Reliability Status, and a current Secret clearance or eligibility to obtain and maintain one; relevant post-secondary education is preferred.

Skills

Executive Advisory
Stakeholder Management
Business Analysis
Process Modeling
Data Modeling
Functional Architecture
Microsoft Power Platform
Product Ownership
Backlog Management
Requirements Management
Agile Delivery
Risk Management
Change Management
Team Leadership
Public Sector Consulting

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Power Platform
Government of Canada
Public Sector
CRM
Functional Architecture
Business Analysis
Product Ownership
Agile
Requirements Traceability
Epics
User Stories
Acceptance Criteria
Process Modeling
Data Modeling
Fit-To-Standard Design
Workflows
Security
Reporting
Integrations
Responsible AI
Microsoft Copilot
Privacy
Accessibility
Data Residency
Backlog Management
Business Validation
Deployment Readiness
Change Management
Government of Canada Reliability Status

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