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Avanciers Inc.

Program Manager

Toronto, ON, Canada

$50 to $60 CAD / hour · Contract

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Job details

Pay: $50 to $60 CAD / hour
Job type: Contract
Apply by: Nov 27, 2026
Experience: 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Program Manager.

Role: Program Manager

Location: Alliston , ON

Duration: 6+ Month Contract

Compensation Range: CAD50/hr – CAD60/hr

This is an active job and application deadline is October 30, 2026

(This posting may close earlier if a suitable candidate is found)

Job Description:

The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.
Key responsibilities
Review claims and validate compliance with applicable Terms & Conditions.
Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.
Required qualifications and skills
5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.

Artificial Intelligence (AI) Disclosure

We use AI-enabled tools to assist in screening applications based on job-related criteria.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Important Information for Applicants

Only candidates selected for an interview will be contacted
Proof of qualifications may be requested
Background checks may be conducted as part of the hiring process
Avanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application process

Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Avanciers Incorporated

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More about this job

Responsibilities

Manage storage guarantee claims from intake through resolution, including eligibility decisions, remediation fulfillment, escalations, and communications with customers and internal stakeholders. Track program performance and financial exposure, maintain auditable records, and improve claim workflows, tools, and procedures.

Requirements

Requires at least five years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field. Candidates must be able to interpret contractual requirements, assess evidence, make consistent eligibility decisions, analyze complex issues, and drive cross-functional work without direct authority.

Skills

Claims Management
Contract Administration
Program Management
Eligibility Validation
Contract Interpretation
Compliance
Due Diligence
Remediation Decisions
Cross-Functional Coordination
Escalation Management
Financial Analysis
Risk Management
Customer Communications
Reporting
Process Improvement
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Storage Guarantees
Claims
Terms And Conditions
Eligibility Validation
Remediation
Vouchers
Credits
Additional Capacity
Replacements
Returns
Refunds
Contractual Obligations
Claim Records
Auditability
Approvals
Financial Exposure
Cycle Time
Program Reporting
Calculators
Dashboards
Operating Procedures
Cross-Functional Coordination
Escalation Management
Compliance
Warranty Administration
Customer Communications

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