Program Manager

Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Program Manager.

Role: Program Manager

Location: Alliston , ON

Duration: 6+ Month Contract

Compensation Range: CAD50/hr – CAD60/hr

This is an active job and application deadline is October 30, 2026

(This posting may close earlier if a suitable candidate is found)

Job Description:

• The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.
• Key responsibilities
• Review claims and validate compliance with applicable Terms & Conditions.
• Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
• Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
• Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
• Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
• Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
• Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
• Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
• Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
• Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.
• Required qualifications and skills
• 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
• Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
• Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
• Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.

Artificial Intelligence (AI) Disclosure

• We use AI-enabled tools to assist in screening applications based on job-related criteria.

Our Commitment to Diversity and Inclusion

Avanciers Incorporated is an equal opportunity employer committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic. We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Important Information for Applicants

• Only candidates selected for an interview will be contacted
• Proof of qualifications may be requested
• Background checks may be conducted as part of the hiring process
• Avanciers Incorporated does not use Canadian Social Insurance Numbers (SIN) during the application process

Avanciers Incorporated thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Avanciers Incorporated

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