Patient Care Coordinator - Penticton, BC
- Penticton, BC, Canada
Salary: $20.00 – $23.00 per hour · Full-time
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Job details
- Pay
- Salary: $20.00 – $23.00 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Patient Care Coordinator – Penticton, British Columbia
At Avant Respiratory, we are committed to providing the highest quality sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep.
As our Patient Care Coordinator, you'll be the first friendly face patients meet – helping them feel welcome, informed, and supported from their very first call. We're growing, and we're looking for someone organized, people-first, and ready to build a meaningful career in healthcare – no clinical background needed.
What You’ll Do
At Avant Respiratory, we are committed to providing the highest quality sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep.
As our Patient Care Coordinator, you'll be the first friendly face patients meet – helping them feel welcome, informed, and supported from their very first call. We're growing, and we're looking for someone organized, people-first, and ready to build a meaningful career in healthcare – no clinical background needed.
What You’ll Do
- Answer phones, respond to patient inquiries, and schedule appointments
- Assist patients in person, by phone, and virtually with questions and general support
- Manage incoming referrals and prepare patient files
- Maintain accurate documentation and update electronic medical records
- Coordinate insurance coverage, pre-authorizations, and claim submissions
- Process payments, create invoices, and support inventory management
- Support clinicians with day-to-day administrative tasks
- Maintain clinic organization and professional presentation
- Schedule equipment maintenance and repairs as needed
- Previous experience in customer service, administration, reception, or a customer-facing role is an asset
- Friendly, professional, and confident when interacting with patients
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Able to prioritize and manage multiple tasks at once
- Strong problem-solving skills and a willingness to learn
- Comfortable picking up new software and computer systems
- Experience with EMR systems or in healthcare is an asset – but not required
- Full training provided
- Comprehensive Benefits Package
- Company RRSP Matching
- Paid Time Off
- Real opportunities for career growth and development
- Meaningful work that genuinely improves patients' quality of life
- Supportive, collaborative team
- Job Type: Full-Time, Permanent
- Schedule: Monday–Friday
- Location: Penticton, BC – In-Person
- Salary: $20.00 – $23.00 per hour
More about this job
Responsibilities
Respond to patient inquiries, schedule appointments, manage referrals and patient files, and maintain accurate electronic medical records. Coordinate insurance and payments, support clinicians with administrative tasks, and help maintain clinic organization and equipment.
Requirements
Customer service, administration, reception, or other customer-facing experience is an asset, but no clinical background is required. Candidates should be friendly and professional, communicate well, stay organized, manage multiple priorities, solve problems, and be comfortable learning new software; healthcare or EMR experience is an asset but not required.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Attention to Detail
- Task Prioritization
- Multitasking
- Problem-Solving
- Appointment Scheduling
- Patient Support
- Referral Management
- Electronic Medical Records
- Insurance Coordination
- Payment Processing
- Inventory Management
- Computer Systems
Benefits
- Company RRSP Matching
- Paid Time Off
- Career Growth and Development
- Full Training
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Patient Care Coordination
- Sleep Therapy
- Snoring
- Sleep Apnea
- Patient Inquiries
- Appointment Scheduling
- Referral Management
- Patient Files
- Electronic Medical Records
- Insurance Coverage
- Pre-Authorizations
- Claims
- Payment Processing
- Invoicing
- Inventory Management
- Clinical Administration
- Equipment Maintenance
- Customer Service
- Healthcare
- Clinic Operations