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Added 22 mins ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Sudbury, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 2 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
Share best practices for sales and service process optimization, data quality, and customer experience
Added 4 hours ago
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Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner…
Added 4 hours ago
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Channel Specialist
ABB
Milton, ON
- Full-time
· Bachelor’s degree in Business, Engineering, Marketing, or a related field.
Added 7 hours ago
TR
SCADA & DDWRR Design Specialist
Trillium Rail Partners
Mississauga, ON
- Full-time
The SCADA & DDWRR Design Specialist is responsible for supporting the design, integration, interface, and delivery activities associated with the Supervisory Control and Data Acquisition…
Added 7 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 8 hours ago
A
Construction Engineer
Actalent
Montreal, QC
- $48 to $60 CAD / hour
- Contract
Actalent is a global leader in engineering and sciences services and
Added 8 hours ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 8 hours ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 8 hours ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for Network Designer who will be reporting to the Manager, Engineering – Wireless Data Core, the Data Networks specialist will be the technical Subject Matter Expert (SME) to…
Added 11 hours ago
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Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
…orbital mechanics, and mission design. You will lead high-level engineering analyses, optimize spacecraft trajectories, and develop simulation models that support critical mission…
Added 11 hours ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
Added 11 hours ago
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Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
…orbital mechanics, and mission design. You will lead high-level engineering analyses, optimize spacecraft trajectories, and develop simulation models that support critical mission…
Added 11 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 13 hours ago
WC
Program Specialist, PVF (Burlington)
Wolseley Canada Inc.
Burlington, ON
- Full-time
The Program Specialist understands external market conditions relevant commodities as well as internal business conditions and requirements.
Added 13 hours ago
PT
System Designer - AV
Paladin Technologies
Vancouver, BC
- Full-time
…development of designs for compliance with applicable codes, adopted engineering standards, and good engineering…
Added 13 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 13 hours ago
C
Hourly AV Specialist - TRR Granville
Cineplex
Vancouver, BC
- Part-time
The AV Specialist is responsible for the implementation of audio, visual and lighting production for Rec Room programming and hosted events. This is a technical position, allowing the…
Added 13 hours ago
MI
Content Marketing Specialist
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
- Full-time
McAsphalt is seeking a talented and creative Content Marketing Specialist to join our national Marketing & Communications team.
Added 13 hours ago
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Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 13 hours ago
JC
EHS Specialist (Night Shift)
Johnson Controls
Nisku, AB
- Full-time
Added 14 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 14 hours ago
SI
Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Toronto, ON
- Full-time
…what we need to build to get there, owning the roadmap and engineering investment behind that…

Averna Powered by Spherea

Product Quality Customer Support Specialist (English version)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 20, 2027
Experience: 1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Posting language: English
Posted: Oct 22, 2026

Original job description

As of January 2026, Averna and Spherea joined forces to form the Spherea Group.  A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers, developers and manufacturers to help them achieve higher product quality, accelerate time to market and protect their brands by covering and offering solutions and expertise for the entire product lifecycle.

Averna Powered by Spherea offers specialized expertise and innovative test, vision inspection, precision assembly and automated solutions that deliver substantial technical, financial and market benefits for clients in the aerospace, automotive, consumer electronics, defense, energy, industrials, medical devices & life sciences, semiconductor, telecom and transportation industries. 

Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products. Averna Powered by Spherea’s expertise ranges from vision systems, specialized battery test, RF & microwave and fiber optics to robotics & motion, instrumentation, control systems, and data management.

Discover our brands and explore the career opportunities currently available: spherea.com

sphereadefense.fr

Job Description

The Product Quality & Customer Support Specialist in a few words

We are looking for a technically curious, customer-focused specialist to strengthen both product quality and the customer experience. You will work with the product management and product development team to develop, maintain, and execute the product quality strategy. The quality experience linked to each product release will give you in-depth knowledge that will be applicable when working with customers. You will own technical support cases from initial diagnosis through resolution, represent the voice of the customer to the product team, and help improve how our products are tested, released, documented, and supported.

This role is ideal for someone who enjoys solving complex problems, communicating clearly with customers, and preventing recurring issues - not just closing tickets

Key Responsibilities

Partner with product development and engineering to reproduce defects, establish root cause, validate fixes, and communicate outcomes to customers.
Plan, Develop, Maintain and Execute functional, regression, integration, and release-validation activities based on product risk and customer use cases.
Define and maintain test cases and contribute to scalable test automation, test data, and quality infrastructure.
Own customer issues end to end: respond promptly, clarify impact and urgency, troubleshoot effectively, provide regular updates, and drive each case to a clear resolution.
Diagnose technical problems using logs, application data, databases, configuration details, and reproducible test scenarios.
Translate customer feedback and recurring support trends into actionable product, usability, documentation, and process improvements.
Build practical support content - including knowledge-base articles, FAQs, troubleshooting guides, known-issue notes, and internal playbooks.
Track service and quality indicators, identify patterns, and recommend improvements to support responsiveness and product-release confidence.
Develop deep product expertise and share it through coaching, demonstrations, and cross-functional collaboration.

What Success Looks Like

Customers receive timely, accurate, and transparent support - even when the underlying issue is complex.
Defects are reproducible, clearly documented, prioritized by impact, and verified before closure.
Recurring issues decline because root causes, documentation gaps, and process weaknesses are addressed.
Release decisions are supported by clear validation evidence, risk assessment, and quality metrics.
Customer insights consistently influence product priorities and improvements.

Qualifications

The ideal candidate in a few words

Required

A degree or diploma in computer science, software, electrical engineering, or a related technical field or equivalent practical experience.
Strong troubleshooting skills and the ability to move logically from symptoms to evidence, root cause, workaround, and resolution.
1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Working knowledge of test design, defect lifecycle, regression testing, and agile product-development practices.
Clear written and verbal communication, with the judgment to adapt technical detail for customers, engineers, and leaders.
A customer-first mindset, sound prioritization, ownership, diplomacy, and comfort working through ambiguity.
Professional fluency in English and French.

Preferred

Experience with test automation, CI/CD pipelines, issue-tracking systems, or customer-support platforms.
Experience supporting enterprise software deployments or products used in manufacturing, test, or industrial environments.
Familiarity with quality metrics, release-readiness criteria, and continuous-improvement methods.
Ability to travel occasionally to customer or company sites.

Why join us

You’ll work at the intersection of customers, product, engineering, and quality - where your work has a direct effect on customer trust and product performance. You’ll have the opportunity to develop broad product expertise, influence how quality is built into our delivery process, and help shape a responsive, learning-oriented support culture.

Additional Information

What’s in It for You

A dynamic work environment within a high-tech multinational company.
Competitive benefits package and competitive total compensation
An additional day off for your birthday
Flex days paid between Christmas and New year's
Significant discount on your Montreal transit pass
Be part of a company that puts ESG at the heart of its mission, for people, planet, and performance.

Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.

Apply About employer

More about this job

Responsibilities

Own customer support cases from diagnosis through resolution, working with engineering to reproduce defects, identify root causes, validate fixes, and communicate clearly with customers. Plan and execute product testing and release validation, document support guidance, analyze quality and service trends, and turn customer feedback into product and process improvements.

Requirements

Requires a degree or diploma in computer science, software, electrical engineering, or a related technical field, or equivalent practical experience, along with 1–3 years of relevant experience. Candidates should have strong troubleshooting, testing, database and SQL, log, networking, and API knowledge, clear communication skills, a customer-first approach, and professional fluency in English and French.

Skills

Technical Troubleshooting
Customer Support
Root Cause Analysis
Software Testing
Regression Testing
Test Automation
SQL
Database Diagnostics
Log Analysis
Networking Fundamentals
API Troubleshooting
Defect Management
Agile Product Development
Technical Documentation
Customer Communication
English and French Fluency

Benefits

Competitive Benefits Package
Competitive Total Compensation
Birthday Day Off
Paid Flex Days Between Christmas and New Year's

Visa sponsorship

Not detected in the job text

Keywords

Product Quality
Customer Support
Product Development
Software Applications
Enterprise Applications
SQL
Databases
Logs
Networking
APIs
Software Deployment
Functional Testing
Regression Testing
Integration Testing
Release Validation
Test Automation
Test Data
Quality Infrastructure
Defect Lifecycle
Root Cause Analysis
Agile
CI/CD
Issue Tracking
Customer Support Platforms
Quality Metrics
Release Readiness
Continuous Improvement
Manufacturing
Industrial Environments
English and French

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