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Added 11 mins ago
Business Development Representative
Klipboard
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 11 mins ago
Business Development Representative
Klipboard
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 26 mins ago
Installation Services Sales Specialist
Kent Building Supplies
Stellarton, NS
Full-time
The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to…
Added 42 mins ago
Senior Software Engineer
Grove Talent
Canada
Full-time
Our client is a large, global software group that acquires, operates and grows specialist software businesses across a wide range of industries and markets. The organisation operates…
Added 1 hour ago
Debit Card Processing Specialist (Mainframe)
Apex Systems
Toronto, ON
$45 to $55 USD / hour
Contract
We’re hiring a Debit Card Processing Specialist to support and enhance a complex debit card processing ecosystem. This role is ideal for an intermediate-level engineer/analyst with strong…
Added 1 hour ago
Payroll Specialist
Crédit Agricole CIB
Montreal, QC
Full-time
As a Payroll Specialist within the Human Resources department, you will play a pivotal role in ensuring that our most valuable assets, our employees, receive timely and accurate…
Added 1 hour ago
Power Generation Field Service Technician - Level III
Emplo Inc.
Ottawa, ON
Full-time
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Added 2 hours ago
Financial Security Advisor, Insurance
Royal Bank of Canada
Brossard, QC · Levis, QC · Gatineau, QC · Boucherville, QC · Blainville, QC · Trois-Rivières, QC · Saint-Constant, QC · Laval, QC · Montreal, QC · Westmount, QC · Mascouche, QC · Longueuil, QC · Quebec, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Drummondville, QC · Rimouski, QC · Pointe-Claire, QC
Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 3 hours ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 3 hours ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 5 hours ago
Enterprise Applications Specialist
Shannex Incorporated
Halifax, NS
Full-time
We are searching for an Enterprise Applications Specialist to join our Project Management & Software Solutions Team based in Halifax, Nova Scotia.
Added 5 hours ago
Financial Security Advisor, Insurance- EN
RBC Insurance
Quebec, QC
Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 5 hours ago
Financial Security Advisor, Insurance- EN
RBC Insurance
Levis, QC
Full-time
Business development and prospecting skills with a goal-oriented attitude and a strong ambition to succeed
Added 5 hours ago
Geomatics Technical Support Specialist
Brandt Group of Companies
Mississauga, ON
Full-time
The Technical Support Specialist will provide product expertise, technical training, field support, and product testing across a range of innovative solutions including machine automation…
Added 5 hours ago
Hybrid Sales Specialist
DMC Recruitment Group
Vancouver, BC
Full-time
We're recruiting on behalf of an established organization within the building materials industry looking to add a Hybrid Sales Specialist to its Calgary team.
Added 5 hours ago
Senior OT Control Systems - Engineering Specialist
Mariner Innovations
Saint John, NB
Full-time
Added 5 hours ago
Technical Support Specialist
Brandt Group of Companies
Laval, QC
Full-time
This position is responsible for product support, training, product development, and testing. Additionally, the Geomatics Support Specialist will assist in developing innovative strategies…
Added 7 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 7 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Solid understanding of software development lifecycle (SDLC) methodologies and business analysis best practices.
Added 7 hours ago
VelociT Sales Specialist - VAuto
AutoTrader.ca
Toronto, ON
Full-time
The VelociT Sales Specialist - vAuto is responsible for driving new customer acquisition and revenue growth for vAuto solutions within an assigned territory. The role focuses on…
Added 7 hours ago
VelociT Sales Specialist - VAuto
AutoTrader.ca
Toronto, ON
The VelociT Sales Specialist - vAuto is responsible for driving new customer acquisition and revenue growth for vAuto solutions within an assigned territory. The role focuses on…
Added 7 hours ago
Assurance Senior Associate - Private Client Services
RSM US LLP
Toronto, ON
Full-time
Develop an understanding of the client's business and needs, and become an industry specialist
Added 8 hours ago
Project Support Administrator, Common Core Program
University of Calgary
Calgary, AB
Full-time
Supporting the development of a structured SQL database environment to support operational workflows and reporting.
Added 8 hours ago
Building Science Specialist
ROCKWOOL Group
Milton, ON
Full-time
We are seeking a Building Science Specialist to join the Building Science team. This position is fully on-site and can be based at our Chicago, IL or Milton, ON offices.
Added 9 hours ago
Ecommerce Specialist (B2B)
Brandt Group of Companies
Regina, SK
Full-time
Familiarity working with software development teams is an asset.

Averna Powered by Spherea

Product Quality Customer Support Specialist (English version)

Montreal, QC, Canada

Job type: Full-time
Apply by: Mar 20, 2027
Experience: 1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Posting language: English
Posted: Sep 21, 2026

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Original job description

As of January 2026, Averna and Spherea joined forces to form the Spherea Group.  A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers, developers and manufacturers to help them achieve higher product quality, accelerate time to market and protect their brands by covering and offering solutions and expertise for the entire product lifecycle.

Averna Powered by Spherea offers specialized expertise and innovative test, vision inspection, precision assembly and automated solutions that deliver substantial technical, financial and market benefits for clients in the aerospace, automotive, consumer electronics, defense, energy, industrials, medical devices & life sciences, semiconductor, telecom and transportation industries. 

Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products. Averna Powered by Spherea’s expertise ranges from vision systems, specialized battery test, RF & microwave and fiber optics to robotics & motion, instrumentation, control systems, and data management.

Job Description

The Product Quality & Customer Support Specialist in a few words

We are looking for a technically curious, customer-focused specialist to strengthen both product quality and the customer experience. You will work with the product management and product development team to develop, maintain, and execute the product quality strategy. The quality experience linked to each product release will give you in-depth knowledge that will be applicable when working with customers. You will own technical support cases from initial diagnosis through resolution, represent the voice of the customer to the product team, and help improve how our products are tested, released, documented, and supported.

This role is ideal for someone who enjoys solving complex problems, communicating clearly with customers, and preventing recurring issues - not just closing tickets

Key Responsibilities

Partner with product development and engineering to reproduce defects, establish root cause, validate fixes, and communicate outcomes to customers.
Plan, Develop, Maintain and Execute functional, regression, integration, and release-validation activities based on product risk and customer use cases.
Define and maintain test cases and contribute to scalable test automation, test data, and quality infrastructure.
Own customer issues end to end: respond promptly, clarify impact and urgency, troubleshoot effectively, provide regular updates, and drive each case to a clear resolution.
Diagnose technical problems using logs, application data, databases, configuration details, and reproducible test scenarios.
Translate customer feedback and recurring support trends into actionable product, usability, documentation, and process improvements.
Build practical support content - including knowledge-base articles, FAQs, troubleshooting guides, known-issue notes, and internal playbooks.
Track service and quality indicators, identify patterns, and recommend improvements to support responsiveness and product-release confidence.
Develop deep product expertise and share it through coaching, demonstrations, and cross-functional collaboration.

What Success Looks Like

Customers receive timely, accurate, and transparent support - even when the underlying issue is complex.
Defects are reproducible, clearly documented, prioritized by impact, and verified before closure.
Recurring issues decline because root causes, documentation gaps, and process weaknesses are addressed.
Release decisions are supported by clear validation evidence, risk assessment, and quality metrics.
Customer insights consistently influence product priorities and improvements.

Qualifications

The ideal candidate in a few words

Required

A degree or diploma in computer science, software, electrical engineering, or a related technical field or equivalent practical experience.
Strong troubleshooting skills and the ability to move logically from symptoms to evidence, root cause, workaround, and resolution.
1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Working knowledge of test design, defect lifecycle, regression testing, and agile product-development practices.
Clear written and verbal communication, with the judgment to adapt technical detail for customers, engineers, and leaders.
A customer-first mindset, sound prioritization, ownership, diplomacy, and comfort working through ambiguity.
Professional fluency in English and French.

Preferred

Experience with test automation, CI/CD pipelines, issue-tracking systems, or customer-support platforms.
Experience supporting enterprise software deployments or products used in manufacturing, test, or industrial environments.
Familiarity with quality metrics, release-readiness criteria, and continuous-improvement methods.
Ability to travel occasionally to customer or company sites.

Why join us

You’ll work at the intersection of customers, product, engineering, and quality - where your work has a direct effect on customer trust and product performance. You’ll have the opportunity to develop broad product expertise, influence how quality is built into our delivery process, and help shape a responsive, learning-oriented support culture.

Additional Information

What’s in It for You

A dynamic work environment within a high-tech multinational company.
Competitive benefits package and competitive total compensation
An additional day off for your birthday
Flex days paid between Christmas and New year's
Significant discount on your Montreal transit pass
Be part of a company that puts ESG at the heart of its mission, for people, planet, and performance.

Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.

Apply About employer

More about this job

Responsibilities

The specialist will own technical support cases from diagnosis to resolution while partnering with engineering to reproduce defects and validate fixes. They are also responsible for developing quality strategies, maintaining test cases, and translating customer feedback into actionable product improvements.

Requirements

Candidates must hold a degree or diploma in computer science, software, or electrical engineering with 1 to 3 years of experience in enterprise applications and software deployment. Professional fluency in both English and French is required, along with strong troubleshooting skills and a customer-first mindset.

Skills

Technical support
Troubleshooting
Root cause analysis
Software testing
Regression testing
SQL
Database management
API
Networking fundamentals
Test automation
CI/CD pipelines
Agile methodologies
Customer communication
Technical documentation
Quality assurance
Data analysis

Benefits

Competitive benefits package
Competitive total compensation
Additional day off for birthday
Flex days paid between Christmas and New Year's

Visa sponsorship

Not detected in the job text

Keywords

Product Quality
Customer Support
Software Engineering
Electrical Engineering
Test Automation
CI/CD
SQL
Networking
APIs
Regression Testing
Agile
Root Cause Analysis
Technical Documentation
Knowledge Base
Quality Metrics
Enterprise Applications
Manufacturing
Industrial Environments
Data Management
Vision Systems
RF & Microwave
Fiber Optics
Robotics
Instrumentation
Control Systems

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