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Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Fort Saskatchewan, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 3 hours ago
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Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
You are a people-first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand.
Added 6 hours ago
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It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
The role operates within a growing, technology-focused environment where IT plays a critical part in supporting day-to-day operations and long-term scaling. You will work closely with IT…
Added 6 hours ago
A
Firmware Engineer
Actalent
Richmond, BC
- $40 to $65 CAD / hour
- Full-time
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 6 hours ago
Team Lead-Retail
Roots
Toronto, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 7 hours ago
Team Lead-Retail (Days, Evenings, Weekends)
Roots
Belleville, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 8 hours ago
LO
Licensed Optician London, ON-LensCrafters
Luxottica of America, Inc.
London, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 9 hours ago
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Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 9 hours ago
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Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
As a people leader, this person will also manage and develop the web team, ensuring our web properties, technical infrastructure, analytics, and visibility roadmap are aligned to business…
Added 11 hours ago
WW
Industry Advisor-Manufacturing & Distribution
World Wide Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a leader in manufacturing and/or distribution operations with experience that spans Industrial Operations and Information Technology. A successful candidate will be…
Added 11 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Remote Remote CanadaUS - Boston, MAUS - Houston, TX Posted today commercial operationssales technology
Added 11 hours ago
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Sales Associate
For Eyes
Calgary, AB
- Part-time
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and…
Added 14 hours ago
IB
Customer Experience Leader
Indigo Books & Music
St. Catharines, ON
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 14 hours ago
I
Customer Experience Leader
Indigo
St. Catharines, ON
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 15 hours ago
Sales Associate
EssilorLuxottica Group
Calgary, AB
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and…
Added 19 hours ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding…
Added 19 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
A minimum of 24 months of call center experience or higher-level CS experience such Team Leader
Added 20 hours ago
WF
IT Team Lead, End User Experience (EUE)
West Fraser
Vancouver, BC
- Full-time
…individuals seeking challenging and rewarding careers. Our Information Technology team is currently recruiting for a Team Lead, End-User Experience (EUE) based in Vancouver,…
Added 20 hours ago
SS
Marché Privés - Comptabilité et administration des fonds, vice-président/ Private Markets - Fund Accounting & Administration, Vice President
State Street
Montreal, QC
- Full-time
State Street is an industry leader in providing administrative fund services to both Hedge Fund and Private Equity managers within our Alternative Investment Solutions business group. Our…
Added 20 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Worley is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and professional…
Added 21 hours ago
P
Field Service Technician | Security Systems (GTA-FST001)
Potenco
Canada
- Full-time
Join a global leader in security solutions and advance your career in field service technology! 🚀
Added 21 hours ago
A-
Payroll Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
Are you a payroll leader who thrives on accountability, compliance and delivering exceptional service? AMA is looking for a Payroll Manager to lead the organization's payroll function -…
Added 22 hours ago
Sales Development Representative
SOCi
Toronto, ON · Vancouver, BC
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Sales Development Representative to join our growing team to help us achieve our…
Added 22 hours ago
Box Office Ticket Buyer for Calgary, AB
Jomero
AB · Calgary (Cranston), Alberta
are a leader in the entertainment industry specializing in
Added 22 hours ago
CM
Crew Member
Chipotle Mexican Grill
Milton, ON
- Full-time
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…

Averna

Product Quality Customer Support Specialist (English version)

4415 Saint-Antoine Street West, Montreal, QC, H4C 0E2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Posting language: English
Posted: Oct 16, 2026

Original job description

Company Description

As of January 2026, Averna and Spherea joined forces to form the Spherea Group. A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers, developers and manufacturers to help them achieve higher product quality, accelerate time to market and protect their brands by covering and offering solutions and expertise for the entire product lifecycle.

Averna Powered by Spherea offers specialized expertise and innovative test, vision inspection, precision assembly and automated solutions that deliver substantial technical, financial and market benefits for clients in the aerospace, automotive, consumer electronics, defense, energy, industrials, medical devices & life sciences, semiconductor, telecom and transportation industries.

Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products. Averna Powered by Spherea’s expertise ranges from vision systems, specialized battery test, RF & microwave and fiber optics to robotics & motion, instrumentation, control systems, and data management.

Job Description

The Product Quality & Customer Support Specialist in a few words

We are looking for a technically curious, customer-focused specialist to strengthen both product quality and the customer experience. You will work with the product management and product development team to develop, maintain, and execute the product quality strategy. The quality experience linked to each product release will give you in-depth knowledge that will be applicable when working with customers. You will own technical support cases from initial diagnosis through resolution, represent the voice of the customer to the product team, and help improve how our products are tested, released, documented, and supported.

This role is ideal for someone who enjoys solving complex problems, communicating clearly with customers, and preventing recurring issues - not just closing tickets

Key Responsibilities

Partner with product development and engineering to reproduce defects, establish root cause, validate fixes, and communicate outcomes to customers.
Plan, Develop, Maintain and Execute functional, regression, integration, and release-validation activities based on product risk and customer use cases.
Define and maintain test cases and contribute to scalable test automation, test data, and quality infrastructure.
Own customer issues end to end: respond promptly, clarify impact and urgency, troubleshoot effectively, provide regular updates, and drive each case to a clear resolution.
Diagnose technical problems using logs, application data, databases, configuration details, and reproducible test scenarios.
Translate customer feedback and recurring support trends into actionable product, usability, documentation, and process improvements.
Build practical support content - including knowledge-base articles, FAQs, troubleshooting guides, known-issue notes, and internal playbooks.
Track service and quality indicators, identify patterns, and recommend improvements to support responsiveness and product-release confidence.
Develop deep product expertise and share it through coaching, demonstrations, and cross-functional collaboration.

What success looks like

Customers receive timely, accurate, and transparent support - even when the underlying issue is complex.
Defects are reproducible, clearly documented, prioritized by impact, and verified before closure.
Recurring issues decline because root causes, documentation gaps, and process weaknesses are addressed.
Release decisions are supported by clear validation evidence, risk assessment, and quality metrics.
Customer insights consistently influence product priorities and improvements.

Qualifications

The ideal candidate in a few words

Required

A degree or diploma in computer science, software, electrical engineering, or a related technical field or equivalent practical experience.
Strong troubleshooting skills and the ability to move logically from symptoms to evidence, root cause, workaround, and resolution.
1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Working knowledge of test design, defect lifecycle, regression testing, and agile product-development practices.
Clear written and verbal communication, with the judgment to adapt technical detail for customers, engineers, and leaders.
A customer-first mindset, sound prioritization, ownership, diplomacy, and comfort working through ambiguity.
Professional fluency in English and French.

Preferred

Experience with test automation, CI/CD pipelines, issue-tracking systems, or customer-support platforms.
Experience supporting enterprise software deployments or products used in manufacturing, test, or industrial environments.
Familiarity with quality metrics, release-readiness criteria, and continuous-improvement methods.
Ability to travel occasionally to customer or company sites.

Why join us

You’ll work at the intersection of customers, product, engineering, and quality - where your work has a direct effect on customer trust and product performance. You’ll have the opportunity to develop broad product expertise, influence how quality is built into our delivery process, and help shape a responsive, learning-oriented support culture.

Additional Information

What’s in It for You

A dynamic work environment within a high-tech multinational company.
Competitive benefits package and competitive total compensation
An additional day off for your birthday
Flex days paid between Christmas and New year's
Significant discount on your Montreal transit pass
Be part of a company that puts ESG at the heart of its mission, for people, planet, and performance.

Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.

Job Titles: QA Control Support Spec

Work Model: Hybrid

City: Montreal

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More about this job

Responsibilities

The specialist will own technical support cases from diagnosis to resolution while partnering with engineering to reproduce defects and validate fixes. They will also contribute to product quality strategy by defining test cases and translating customer feedback into actionable product improvements.

Requirements

Candidates must hold a degree in computer science, software, or electrical engineering with 1 to 3 years of experience in enterprise applications and software deployment. Strong troubleshooting skills and professional fluency in both English and French are required.

Skills

Technical support
Troubleshooting
Root cause analysis
SQL
Database management
Networking fundamentals
API
Regression testing
Agile methodologies
Test automation
CI/CD pipelines
Customer experience
Technical documentation
Product quality strategy
Data management

Benefits

Competitive benefits package
Birthday day off
Paid flex days between Christmas and New Year's

Visa sponsorship

Not detected in the job text

Keywords

Product Quality
Customer Support
Software Engineering
Electrical Engineering
SQL
Networking
API
Test Automation
CI/CD
Regression Testing
Agile
Root Cause Analysis
Technical Documentation
Enterprise Applications
Quality Metrics
Manufacturing
Industrial
Data Management
Troubleshooting
Product Lifecycle

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