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Added 1 hour ago
OG
Low-Voltage Installation Technician
Onni Group of Companies
Vancouver, BC · Grey Owl Surveillance
- Full-time
Perform system diagnostics, connectivity tests, and troubleshooting to resolve installation or performance issues.
Added 3 hours ago
PI
HR Coordinator
Photonic Inc.
Coquitlam, BC
- $71,000 to $97,600 CAD / year
- Full-time
Coordinate the end-to-end onboarding process for new hires: prepare employment paperwork, arrange equipment and system access with IT, and schedule orientation so every new hire has a great…
Added 4 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Ensure the performance, robustness, and high availability of the infrastructure and technology platforms essential to the network's medical and administrative activities, including ERP,…
Added 4 hours ago
PI
VP, Software Engineering
Photonic Inc.
Coquitlam, BC
- $238,700 to $328,300 CAD / year
- Full-time
As VP, Software Engineering, you will define and lead the software strategy that enables Photonic's path from research to scalable quantum computing systems. You will oversee software…
Added 4 hours ago
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Engineering Intern
Aptiv
Ottawa, ON
- $4,000 to $5,000 CAD / month
- Full-time
The team is responsible for developing and certifying VxWorks/HVP features on platforms such as ARM and IA. You will gain hands-on experience working on real-world projects while…
Added 4 hours ago
V
Security Engineer
Varicent
Toronto, ON
- Full-time
…independently owns defined security workstreams across operations and engineering. You will own the day-to-day health of assigned security tools, investigate security events end to end, and…
Added 5 hours ago
Security Engineer
Varicent
Toronto, ON
…independently owns defined security workstreams across operations and engineering. You will own the day-to-day health of assigned security tools, investigate security events end to end, and…
Added 5 hours ago
AC
Finance Manager
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Lead or support system implementations, upgrades, enhancements, and optimization projects.
Added 5 hours ago
GD
Co-op Winter 2027 – Systems Engineering – 4-8-Months
General Dynamics Missions System International
Ottawa, ON
- Internship
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 5 hours ago
GD
Co-op Winter 2027 – Systems Engineering – 4-8-Months
General Dynamics Missions System International
Cole Harbour, NS · Ottawa, Ontario
- Internship
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 5 hours ago
O
Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and hybrid connectivity across on-premises and public cloud…
Added 5 hours ago
O
Network Engineer
OnX
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Optical Infrastructure: 5+ years of hands-on experience in DWDM (top preference), CWDM, OTN (G.709), and SONET/SDH platforms in a carrier or enterprise environment.
Added 5 hours ago
CA
Automation Controls Specialist
Colt Automation Ltd.
Mississauga, ON
- Full-time
…from PLC programming and SCADA/HMI design to servo control system commissioning. You'll work both independently and as part of a cross-functional team, bringing a solid understanding of…
Added 5 hours ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Power Platform, Azure, Dataverse, Java, React, and enterprise system integrations. The ideal candidate will have experience leading Agile development teams, designing scalable and secure…
Added 5 hours ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Power Platform, Azure, Dataverse, Java, React, and enterprise system integrations. The ideal candidate will have experience leading Agile development teams, designing scalable and secure…
Added 5 hours ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Power Platform, Azure, Dataverse, Java, React, and enterprise system integrations. The ideal candidate will have experience leading Agile development teams, designing scalable and secure…
Added 6 hours ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
Participate in evaluation and validation of AI system behavior using diagnostic evidence, service data, engineering content, and observability signals.
Added 6 hours ago
A
Data Historian Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
…AVEVA PI historian environment serving a major Alberta utility-system operator. This role focuses on keeping production systems stable and available, resolving issues and user requests, and…
Added 6 hours ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
Participate in evaluation and validation of AI system behavior using diagnostic evidence, service data, engineering content, and observability signals.
Added 6 hours ago
A
Software Engineer
Actalent
Ottawa, ON
- $50 to $74 CAD / hour
- Contract
…time zones and regions. The team owns the BSP and operating system layers, including kernel-level software, driver-level development, system boot-up functionality, and platform stability,…
Added 6 hours ago
AD
Smart Home Programmer
AVI Design
Woodbridge, ON
- Full-time
…building automation, known for client education and personalized system design. Every project follows our AVI Integration Protocol, a structured approach to design, implementation and…
Added 6 hours ago
ZP
Servicenow SAM Developer
Zachary Piper Solutions
Andrew, AB
- Full-time
Build and maintain integrations with discovery tools, procurement systems, vendor platforms, and other enterprise applications.
Added 7 hours ago
C
Software Developer Embedded Systems I (Co-op) - Canada
Cisco
AB · Ottawa, ON · Toronto, ON · Montreal, QC · Kanata, Ontario · Calgary, Alberta · Saint-Laurent, Quebec
- Full-time
Our dedicated team members are building the future of Cisco’s core networking platforms, operating systems, and intelligent embedded infrastructure, powering global connectivity. You will…
Added 7 hours ago
AC
Spécialiste Des Propositions / Proposal Specialist
Aston Carter
Montreal, QC
- $48 to $60 CAD / hour
- Contract
…responding to high-value RFPs. This role will work closely with engineering, systems, and business stakeholders to analyze customer requirements, define technical solutions, estimate…
Added 7 hours ago
MH
Manager, Facility Management Contract
Mackenzie Health
Richmond Hill, ON
- $121,388 to $154,908 CAD / year
- Full-time
…performance, response times, reporting, workflow, efficiency, system reliability and safety…

Averna

Product Quality Customer Support Specialist (English version)

4415 Saint-Antoine Street West, Montreal, QC, H4C 0E2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Posting language: English
Posted: Oct 22, 2026

Original job description

Company Description

As of January 2026, Averna and Spherea joined forces to form the Spherea Group. A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers, developers and manufacturers to help them achieve higher product quality, accelerate time to market and protect their brands by covering and offering solutions and expertise for the entire product lifecycle.

Averna Powered by Spherea offers specialized expertise and innovative test, vision inspection, precision assembly and automated solutions that deliver substantial technical, financial and market benefits for clients in the aerospace, automotive, consumer electronics, defense, energy, industrials, medical devices & life sciences, semiconductor, telecom and transportation industries.

Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products. Averna Powered by Spherea’s expertise ranges from vision systems, specialized battery test, RF & microwave and fiber optics to robotics & motion, instrumentation, control systems, and data management.

Discover our brands and explore the career opportunities currently available: spherea.com • sphereadefense.fr

Job Description

The Product Quality & Customer Support Specialist in a few words

We are looking for a technically curious, customer-focused specialist to strengthen both product quality and the customer experience. You will work with the product management and product development team to develop, maintain, and execute the product quality strategy. The quality experience linked to each product release will give you in-depth knowledge that will be applicable when working with customers. You will own technical support cases from initial diagnosis through resolution, represent the voice of the customer to the product team, and help improve how our products are tested, released, documented, and supported.

This role is ideal for someone who enjoys solving complex problems, communicating clearly with customers, and preventing recurring issues - not just closing tickets

Key Responsibilities

Partner with product development and engineering to reproduce defects, establish root cause, validate fixes, and communicate outcomes to customers.
Plan, Develop, Maintain and Execute functional, regression, integration, and release-validation activities based on product risk and customer use cases.
Define and maintain test cases and contribute to scalable test automation, test data, and quality infrastructure.
Own customer issues end to end: respond promptly, clarify impact and urgency, troubleshoot effectively, provide regular updates, and drive each case to a clear resolution.
Diagnose technical problems using logs, application data, databases, configuration details, and reproducible test scenarios.
Translate customer feedback and recurring support trends into actionable product, usability, documentation, and process improvements.
Build practical support content - including knowledge-base articles, FAQs, troubleshooting guides, known-issue notes, and internal playbooks.
Track service and quality indicators, identify patterns, and recommend improvements to support responsiveness and product-release confidence.
Develop deep product expertise and share it through coaching, demonstrations, and cross-functional collaboration.

What success looks like

Customers receive timely, accurate, and transparent support - even when the underlying issue is complex.
Defects are reproducible, clearly documented, prioritized by impact, and verified before closure.
Recurring issues decline because root causes, documentation gaps, and process weaknesses are addressed.
Release decisions are supported by clear validation evidence, risk assessment, and quality metrics.
Customer insights consistently influence product priorities and improvements.

Qualifications

The ideal candidate in a few words

Required

A degree or diploma in computer science, software, electrical engineering, or a related technical field or equivalent practical experience.
Strong troubleshooting skills and the ability to move logically from symptoms to evidence, root cause, workaround, and resolution.
1 to 3 years experience working with web or enterprise applications, databases and SQL, logs, networking fundamentals, APIs, and common software deployment concepts.
Working knowledge of test design, defect lifecycle, regression testing, and agile product-development practices.
Clear written and verbal communication, with the judgment to adapt technical detail for customers, engineers, and leaders.
A customer-first mindset, sound prioritization, ownership, diplomacy, and comfort working through ambiguity.
Professional fluency in English and French.

Preferred

Experience with test automation, CI/CD pipelines, issue-tracking systems, or customer-support platforms.
Experience supporting enterprise software deployments or products used in manufacturing, test, or industrial environments.
Familiarity with quality metrics, release-readiness criteria, and continuous-improvement methods.
Ability to travel occasionally to customer or company sites.

Why join us

You’ll work at the intersection of customers, product, engineering, and quality - where your work has a direct effect on customer trust and product performance. You’ll have the opportunity to develop broad product expertise, influence how quality is built into our delivery process, and help shape a responsive, learning-oriented support culture.

Additional Information

What’s in It for You

A dynamic work environment within a high-tech multinational company.
Competitive benefits package and competitive total compensation
An additional day off for your birthday
Flex days paid between Christmas and New year's
Significant discount on your Montreal transit pass
Be part of a company that puts ESG at the heart of its mission, for people, planet, and performance.

Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.

Job Titles: QA Control Support Spec

Work Model: Hybrid

City: Montreal

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More about this job

Responsibilities

Own customer support cases from diagnosis through resolution, using logs, databases, configuration details, and reproducible scenarios to investigate issues and communicate clearly with customers. Partner with product and engineering teams on testing, defect resolution, release validation, support documentation, and improvements informed by customer feedback and quality trends.

Requirements

Requires a degree or diploma in computer science, software, electrical engineering, or a related technical field, or equivalent practical experience, along with 1–3 years of relevant experience. Candidates should have strong troubleshooting and communication skills, working knowledge of software testing and agile practices, familiarity with applications, SQL, logs, networking, and APIs, and professional fluency in English and French.

Skills

Technical Troubleshooting
Root Cause Analysis
Customer Support
Software Testing
Regression Testing
Test Automation
SQL
Database Analysis
Log Analysis
Networking Fundamentals
API Troubleshooting
Defect Management
Agile Product Development
Technical Communication
Quality Metrics
English and French Fluency

Benefits

Competitive Benefits Package
Competitive Total Compensation
Birthday Day Off
Paid Flex Days Between Christmas and New Year's

Visa sponsorship

Not detected in the job text

Keywords

Product Quality
Customer Support
Product Development
Software Applications
Enterprise Applications
SQL
Databases
Log Analysis
Networking
APIs
Software Deployment
Functional Testing
Regression Testing
Integration Testing
Release Validation
Test Automation
Test Design
Defect Lifecycle
Root Cause Analysis
Agile
CI/CD
Issue Tracking
Customer Support Platforms
Quality Metrics
Release Readiness
Continuous Improvement
Manufacturing
Industrial Environments
Knowledge Base
Customer Feedback

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