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Added 15 mins ago
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Bilingual Customer Experience Specialist - Canada 🇨🇦
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- Full-time
Channels: Chat and email. No inbound or outbound phone support.
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Avery Dennison

Workforce Support (HR) Specialist (12 month contract)

Toronto, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

Why join Avery Dennison:

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Job Description

The Workforce Support Specialist, supporting our Toronto location will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and programs. They will have primary support assignments but will be able to support across multiple groups/sites as needed. Reporting to the Sr. Workforce Support Specialist, this individual will be the main point of contact for employees and managers regarding employee relations inquiries for their region.

Critical Objectives/Outcomes

Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement.
Works in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way.
Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities.
Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation).
Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.
Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
Coach employees leaders as needed on how to navigate and resolve key leadership processes, managing conflicts etc.
Build and maintain relationships & partnerships with assigned sites/groups.
Master our digital toolset, in particular ad.a/ServiceNow. Support and resolve regional employee relations issues using ServiceNow. Continually look for ways to use technology to aid HR and EE experience.
Support key projects passionate about new process or capability development/improvement.

Skills & Capabilities

Excellent verbal and written communication skills.
Detailed understanding of human resources and labor relations principles, practices, and procedures.
Ability to manage multiple priorities /cases at once, knowing when to reach out for support and escalate as needed.
Ability to successfully use digital case management and workflow management tools to complete core activities.
Ability to create and maintain positive relationships with employees, functional leaders, and other stakeholders.
Ability to compile, research, and analyze information.
Ability to compose and present comprehensive reports

Qualifications

Requirements and Prior Experience

Bachelor's degree in Human Resources, Business, or related field required
At least two to four years of related experience required
The role will require occasional travel to the US.

Additional Information

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact nicole.brideau@averydennison.com to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, provincial, and federal laws.

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More about this job

Responsibilities

Provide day-to-day HR and employee relations support to employees and managers, including handling inquiries, investigations, corrective actions, performance processes, and conflict resolution. Use data and digital tools such as ServiceNow to resolve cases, strengthen employee engagement and manager capability, and contribute to HR process improvements.

Requirements

A bachelor's degree in Human Resources, Business, or a related field is required, along with two to four years of related experience. Candidates should have strong HR and labor relations knowledge, communication and analytical skills, and the ability to manage multiple cases; occasional travel to the United States is required.

Skills

Employee Relations
Human Resources Support
Labor Relations
Case Management
Conflict Resolution
Employee Investigations
Corrective Actions
Performance Improvement Plans
Performance Management
Employee Engagement
Manager Coaching
Policy Administration
Digital Workflow Management
ServiceNow
Data Analysis
Written And Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Employee Relations
Labor Relations
Case Management
ServiceNow
Digital Workflow Management
HR Policies
Employee Inquiries
Employee Complaints
Investigations
Corrective Actions
Performance Improvement Plans
Performance Management
Employee Engagement
Manager Capability
Conflict Resolution
Restructuring
Promotions
Data Analysis
Process Improvement
Training
Stakeholder Relationships
Business
Toronto

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