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Added 12 mins ago
BH
Director, Supply Chain - Canada
Bausch Health Companies Inc.
Laval, QC
- Full-time
A minimum of a Bachelor's degree in Science, Engineering, Business Administration, Supply Chain Management, or a related discipline is required.
Added 14 mins ago
PN
Icemaker II, Facilities & Maintenance
Pacific National Exhibition
Vancouver, BC
- Other
…Facilities & Maintenance Department and under the direction of the Director, Facilities & Maintenance. They will be responsible for maintaining ice surfaces as well as general public…
Added 14 mins ago
SS
Outbound Business Development Representative (BDR) - Greater Toronto Area
Safe Software
ON
- $73,500 CAD / year
- Full-time
Improve outreach strategies: Participate in regular check-ins with Account Managers and the BDR Director, along with weekly team meetings, to review results, share insights, and adjust…
Added 14 mins ago
TD
Director and Practice Lead, Data Engineering
TELUS Digital
Remote, Canada
- $211,000 to $302,000 CAD / year
- Full-time
- Remote
Our Director & Practice Lead, Data Engineering will operate remotely in Canada OR be based out of either our Toronto, ON or Vancouver, BC office locations.
Added 14 mins ago
Director, Enterprise Solutions – Finance and Operations
Pomerleau
Montreal, QC · Saint-Georges, QC
Under the leadership of the Vice President, Integrated Management Systems, the Director, Enterprise Solutions – Finance and Operations is responsible for the strategy, evolution,…
Added 14 mins ago
SH
Co-op Student- Quality (4 months)
Sotera Health
Ottawa, ON
- Full-time
The successful co-op student will report to the Director of Quality and be responsible for several work packages supporting Nordion’s Quality Assurance program.
Added 18 mins ago
Director, Event Conversions & Logistics
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…to perform. We're looking for a strategic and people-focused Director, Event Conversions & Logistics to lead the teams responsible for transforming our venue and ensuring operational…
Added 18 mins ago
Senior Analytics Engineer - GTM
Motive
Canada
…helping our GTM team grow our business. You’ll report to the Director of Business Intelligence joining a centralized global team of analytics engineers and data engineers. Our team owns…
Added 24 mins ago
BC
Manager, Environmental Sustainability
Bimbo Canada
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Director, Environment & Sustainability, you will help Bimbo Canada execute its 10-year sustainability strategy by working with engineering leaders and other key…
Added 27 mins ago
Director, Event Conversions & Logistics
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…to perform. We're looking for a strategic and people-focused Director, Event Conversions & Logistics to lead the teams responsible for transforming our venue and ensuring operational…
Added 27 mins ago
JS
Senior Full-Stack Developer
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Reports To: Development Manager / Director of Engineering
Added 27 mins ago
GC
Senior Product Designer
GS1 Canada
Toronto, ON · North York, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Director of Product Design, the Product Designer designs end-to-end experiences across GS1 Canada’s ecosystem of digital products. You’ll work across the product…
Added 27 mins ago
Global Discipline Director, Completions
Hatch
Mississauga, ON
We are seeking a Global Discipline Director, Completions to shape the future of completions excellence across our business. This is a rare opportunity to set the strategic direction for the…
Added 27 mins ago
A
Maintenance Coordinator (Loden Hotel & Arden Hotel)
Amacon
Vancouver, BC
- Part-time
The Maintenance Coordinator provides essential support to the Engineering department, assisting with maintenance and repair activities to ensure the hotel remains a safe and comfortable…
Added 27 mins ago
W
Coating Chemist
Walker
Burlington, ON
- Full-time
Reporting directly to the Director of Innovation and Product Development, you support Research and Development (R&D) and Business Development (BD) initiatives related to the development,…
Added 44 mins ago
SS
Outbound Business Development Representative (BDR) - Greater Toronto Area
Safe Software
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Improve outreach strategies: Participate in regular check-ins with Account Managers and the BDR Director, along with weekly team meetings, to review results, share insights, and adjust…
Added 44 mins ago
NG
Senior Manager of Environment Health and Safety
NFI Group Inc.
Winnipeg, MB
- Full-time
…around the world. Our teams work together across manufacturing, engineering, customer care, service, supply chain, finance, human resources, marketing, and many other functions to create…
Added 45 mins ago
BC
Planificateur(trice) de construction | Construction Scheduler
Broccolini Construction Inc.
Montreal, QC
- Full-time
Based in Toronto, Ottawa, or Montreal, this position reports to the Corporate Director, Field Operations and works closely with the Chief Estimator and project teams.
Added 56 mins ago
UO
Assistant Professor, Teaching Stream - Engineering Design
University of Toronto
Toronto, ON
- $125,000 to $160,000 CAD / year
Faculty/Division: Faculty of Applied Science & Engineering
Added 58 mins ago
SP
Manager, Infrastructure & Security
Spark Power ⚡
ON · Ontario, Canada
- Full-time
…seeking a Manager, Infrastructure & Security Reporting to the Director, Information Technology, the Manager, Infrastructure & Security is a hands-on player-coach accountable for the…
Added 58 mins ago
K
Electrical Engineer - Team Lead
KROON
Ottawa, ON
- Full-time
Take part in recruiting, onboarding and performance conversations in partnership with HR and the Engineering Director.
Added 1 hour ago
BC
Manager, Environmental Sustainability
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Environment & Sustainability, you will help Bimbo Canada execute its 10-year sustainability strategy by working with engineering leaders and other key…
Added 1 hour ago
BC
Manager, Environmental Sustainability
Bimbo Canada
Calgary, AB
- Full-time
Reporting to the Director, Environment & Sustainability, you will help Bimbo Canada execute its 10-year sustainability strategy by working with engineering leaders and other key…
Added 1 hour ago
BC
Manager, Environmental Sustainability
Bimbo Canada
AB · Edmonton, AB
- Full-time
Reporting to the Director, Environment & Sustainability, you will help Bimbo Canada execute its 10-year sustainability strategy by working with engineering leaders and other key…
Added 1 hour ago
G
Construction Site Manager - Services
Graham
Bonnyville, AB
- Full-time
Reporting to the Operations Director, the Construction Manager plays a key role in supporting the successful delivery of complex construction projects by providing strategic leadership,…

AVI-SPL Canada

Regional Service Manager

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum 8 -10 years’ management experience managing a diverse operation preferably in the Audio Visual or Construction industry
Posting language: English
Posted: Oct 14, 2026

Original job description

The Regional Service Manager will be central in delivering a positive Customer experience within their assigned territory. This will include oversight of in-region field service technicians and dedicated onsite staff, incident and escalation management delivered in coordination with AVI-SPL’s Global Help Desk, and consideration of third-party contractors. In addition to managing and liaising with these resources, the Regional Service Manager will build relationships with local Customers and with in-region Sales and Operations stakeholders.

In addition to these Service Delivery elements, the Regional Service Manager will also be accountable for the P&L performance of their respective region’s Service divisions. The Regional Service Manager will work closely with regional and Services leadership to enhance customer satisfaction and customer retention through reliable and valuable user engagements that enable a world class customer experience.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Regional Service Manager will be central in delivering a positive Customer experience within their assigned territory. This will include oversight of in-region field service technicians and dedicated onsite staff, incident and escalation management delivered in coordination with AVI-SPL’s Global Help Desk, and consideration of third-party contractors. In addition to managing and liaising with these resources, the Regional Service Manager will build relationships with local Customers and with in-region Sales and Operations stakeholders.

In addition to these Service Delivery elements, the Regional Service Manager will also be accountable for the P&L performance of their respective region’s Service divisions. The Regional Service Manager will work closely with regional and Services leadership to enhance customer satisfaction and customer retention through reliable and valuable user engagements that enable a world class customer experience.

Day-To-Day Responsibilities

Recruit, motivate, support, and mentor quality personnel in fulfillment of Field Service Engineering and Onsite Managed Services disciplines
Partner with the Director, Field Service Training and Development to ensure that the Company’s field service personnel are trained and ready to support the latest hardware and software technologies being offered to company customers
Develop, implement, and refine strategies aligned with company’s corporate initiatives that are dedicated to the fulfillment of a consistent and superior Customer Service experience regardless of region
Manage relationships with local subcontracted field service providers to ensure delivery of a consistent and superior service experience to company customers
Interface with Customers to ensure the Services being delivered are aligned with expectations. Partner with Customers and company Integration and Global Support Services teams (Help Desk, Conference Services, etc.) teams to take corrective action where appropriate
Support Customer engagement meetings – including Request for Proposal sessions for key Systems Integration and Services opportunities
Oversee all aspects of the local Service P&L by contributing to top line services revenue growth (new service contracts, renewals, time & materials transactional engagements, and small projects) and the reduction of operating expenditures (outside spend, inefficient process costs)
Maintain a positive collaborative attitude, a strong work ethic, and be able to drive a team-centric environment

Must-Haves

WHAT WE’RE LOOKING FOR

Excellent presentation skills and be comfortable sharing thought leadership with Executive stakeholders, Customers, Manufacturers, and Third-Party Service Providers
Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations
Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
Demonstrated leadership and management skills in a team-oriented, collaborative environment
Exceptional strategic thinking and structured problem-solving skills
Excellent communication and interpersonal skills, both verbal and written
Ability to balance multiple tasks with changing priorities
Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written
Must gain and maintain a strong working knowledge of company service portfolio and gain a strong knowledge of supporting processes for each offering

Nice-To-Haves

Bachelor’s degree or equivalent work experience; a master’s degree is preferred
Minimum 8 -10 years’ management experience managing a diverse operation preferably in the Audio Visual or Construction industry
ITIL Foundations certification with additional intermediate level certifications in service transition, service operations, and CSI preferred
PMP certification preferred

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $90,000.00

CAD $130,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Lead regional field service and onsite managed services teams, coordinate incident response and escalations, and maintain relationships with customers, internal stakeholders, and subcontractors. Manage the region’s service P&L by growing revenue and controlling costs while improving customer satisfaction and retention.

Requirements

Requires substantial management experience, strong leadership, communication, presentation, strategic thinking, problem-solving, and financial analysis capabilities. A bachelor’s degree or equivalent experience is noted, with a master’s degree preferred; ITIL and PMP certifications are also preferred.

Skills

Service Delivery Management
Field Service Management
Team Leadership
Incident and Escalation Management
P&L Management
Financial Analysis
Strategic Planning
Problem-Solving
Communication
Presentation Skills
Conflict Resolution
Negotiation
Staff Recruitment and Mentoring
Customer Retention
Vendor Management

Benefits

Medical Benefits
Vision Insurance
Dental Insurance
Paid Holidays
Paid Sick Days
Paid Personal Days
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Audio Visual
Field Service Engineering
Onsite Managed Services
Service Delivery
Customer Experience
Customer Satisfaction
Customer Retention
Global Help Desk
Incident Management
Escalation Management
Third-Party Contractors
Subcontractor Management
Service P&L
Revenue Growth
Operating Expenditures
Financial Analysis
ITIL Foundations
Service Transition
Service Operations
Continual Service Improvement
PMP
Systems Integration
Conference Services
Request for Proposal
Hardware and Software Technologies
Staff Training and Development
Managed Services

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