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Added 1 hour ago
T
Merchandising Rep $27 CAD (SAXX Underwear)
ThirdChannel
Bathurst, NB
- Contract
Build merchandising, inventory and customer service experience
Added 1 hour ago
T
Merchandising Rep $27 CAD (SAXX Underwear)
ThirdChannel
Regina, SK
- Contract
Build merchandising, inventory and customer service experience
Added 1 hour ago
GP
Sales Development Rep
Genuine Parts Company
Edmonton, AB · UAPINC
- Full-time
Works with Motion customer service representatives on order entry, tracking, and other technical needs.
Added 1 hour ago
TB
Full Time Field Service/Install Rep
The Beer Store
Waterloo, ON
- $20.77 to $31.15 CAD / hour
- Full-time
We are currently searching for a Field Service/Install Rep reporting to the Field Supervisor. This is a Full-Time Permanent opportunity. This position will be servicing the area(s) of…
Added 3 hours ago
BR
Full Time Field Service/Install Rep
Brewers Retail Inc
Waterloo, ON
- $20.77 to $31.15 CAD / hour
- Full-time
We are currently searching for a Field Service/Install Rep reporting to the Field Supervisor. This is a Full-Time Permanent opportunity. This position will be servicing the area(s) of…
Added 14 hours ago
MI
Rep, Territory Sales Canada
MasterBrand, Inc.
Regina, SK · SK · Saskatchewan - Field (ON)
- Full-time
…results driven sales approach will actively seek out and engage customer prospects while balancing sales and service…
Added 18 hours ago
O
Team Lead Commercial Accounts Representative - Operations
OPENLANE
Airdrie, AB · Nisku, AB · Richmond, BC · Winnipeg, MB · Paradise, NL · Enfield, NS · Ayr, ON · Brampton, ON · Ottawa, ON · Toronto, ON · Saint-Eustache, QC · St.-Romuald, QC · Saskatoon, SK · CAN - ON - Brampton (Toronto)
- Full-time
We’re looking for a Team Lead Commercial Account Rep (Hybrid) with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s…
Added 18 hours ago
MC
Sales Intern
Molson Coors
Toronto, ON
- Internship
You have past work experience in sales, promotions, marketing and/or customer service fields
Added 18 hours ago
EI
Firm Administrator
eStaffing Inc.
Langley (District), BC · Langley, BC
- Contract
…clients, ensuring smooth, accurate F&A operations and a strong customer experience. You’ll handle client communication, manage bookkeeping/AP/AR/sales tax/reporting, and maintain client…
Added 19 hours ago
T
Bilingual Contact Center Rep IV, TDIGI (Crémazie)
TD
Montreal, QC
- Full-time
Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions
Added 19 hours ago
T
Bilingual Contact Center Rep IV, TDIGI (Crémazie)
TD
Montreal, QC
- Full-time
Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions
Added 19 hours ago
Sales Intern
Molson Coors
Toronto, ON
You have past work experience in sales, promotions, marketing and/or customer service fields
Added 19 hours ago
TS
Consumer Care Rep
Tempur Sealy International
Toronto, ON · Canada - Toronto
- Full-time
Reporting to the Customer Service Manager (Order Desk and Customer Service, the Customer Service Representative is the primary point of contact for our end users and customers, dealers and…
Added 20 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Georgetown, ON
- $17.95 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 20 hours ago
Retail Representative - Lloydminster
Purolator
Lloydminster, SK
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Added 21 hours ago
T
Contact Centre Rep II - TD Auto Finance Customer Service (English & French)
TD
Toronto, ON
- Full-time
…inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking…
Added 22 hours ago
Overnight Crew Member - Tim Hortons King City ONroute
Careers at ONroute
Brampton, ON · Vaughan, ON · King City, ON
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 22 hours ago
FC
Customer Rep-Station
FedEx Canada
Comox, BC
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 22 hours ago
PF
SALES AND EDUCATION MANAGER - ENCAN
Pierre Fabre Laboratories
Canada - Networks
- Full-time
- In-store executional excellence and customer service
Added 22 hours ago
W
Inside Sales Representative- Hydraulic and Pneumatics
Wajax
Sudbury, ON · Lively, ON
- Full-time
● Attend site visits and customer presentations with After Market Sales Rep as required.
Added 22 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Woodbridge, ON
- $17.95 CAD / hour
- Part-time
…passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on…
Added 23 hours ago
CA
Dutton ONroute - Full-Time and Part-Time Crew Member - Tim Hortons
Careers at ONroute
London, ON · Dutton, ON
- Full-time
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 23 hours ago
PF
Sales & Education Manager
Pierre Fabre Laboratories
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Cross functional coordination – ensure Broker is aligned with marketing, supply chain, finance, customer service and category management as needed.
Added 1 day ago
AC
Rep, Technical Support
AVI-SPL Canada
Burnaby, BC
- Full-time
As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll…
Added 1 day ago
JE
Inside Sales Representative - Complete Solutions (2026-9591)
Johnston Equipment
Vancouver, BC
- Full-time
Polished customer service skills and an ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times

AVI-SPL Canada

Rep, Technical Support

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate complex issues, communicate case updates, and use monitoring tools to identify customer environment issues proactively.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, problem-solving, troubleshooting, and time-management abilities. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; a related college degree and AV or IT experience are preferred.

Skills

Customer Service
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Parts Request Processing
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Service Level Agreements
Incident Management
Audio-Visual Technology
Video Conferencing
Customer Support
Case Management
Field Technician Dispatch
Parts Requests
Hardware Repairs
Return Merchandise Authorization
Vendor Coordination
Technical Troubleshooting
Escalation Management
Monitoring Tools
Proactive Support
Manufacturer Certifications
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice

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