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Added 5 mins ago
N
Seasonal Field Technician
Nutrien
Acheson, AB
- Temporary
…experience in agronomy and crop breeding as you assist with the field evaluation of experimental varieties and breeding materials. You will also gain practical experience working with farm…
Added 9 mins ago
S
Operations Technician (QP)
SaskEnergy
Moosomin, SK
- Full-time
SaskEnergy is seeking a qualified and motivated individual to join our team. The Operations Technician Qualifying Position (OTQP), under the guidance of qualified Technicians, performs…
Added 9 mins ago
CB
Fleet/Equipment Lead Hand (CB)
Clark Builders
Edmonton, AB
- Full-time
Document/communicate any customer damage to rental fleet with Field Operations Manager and/or appropriate field operations team members in a timely manner
Added 23 mins ago
CC
Cooler Service Field Technician
Coca-Cola Canada Bottling Limited
Moncton, NB
- Full-time
Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance, repair and mechanical service on cold drink equipment for a variety of stores throughout a…
Added 32 mins ago
EG
Geological survey technician
Expert Geophysics Limited
Newmarket, ON
- $80,000 to $105,000 CAD / year
- Full-time
- On-site
Conduct geological, geophysical, geochemical, hydrographic or oceanographic surveys, prospecting field trips, exploratory drilling, well logging or underground mine survey programs
Added 36 mins ago
RI
forestry technician
Rexforêt inc.
La Tuque, QC
- Full-time
Conduct forest inventory cruises, surveys and field measurement
Added 48 mins ago
UO
Technician, urban planning
University of British Columbia
Kelowna, BC
- $5,519 to $6,326 CAD / month
- Full-time
- On-site
Participate in field surveys, inspections or technical investigations
Added 52 mins ago
P&
Spécialiste Technique CFirst / CFirst Technical Specialist
Pratt & Whitney
Longueuil, QC
- Full-time
Added 52 mins ago
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Junior Crane Service Technician – Electrician
Reel
Stoney Creek, NB
- Full-time
…andEdmonton (AB) we are looking for a Junior Crane Service Technician to join our Stoney Creek team and support our customers throughout…
Added 52 mins ago
AC
Network & Automation Technician
Artelia Canada
Montreal, QC
- Full-time
As a Network & Automation Technician within the Telecommunications team, you will:
Added 54 mins ago
TC
Crushing Service Advisor
Toromont Cat
Concord, ON
- Full-time
Coordinate parts availability, tooling requirements, and logistics for field service activities.
Added 54 mins ago
TC
Engineering Technologist - Township of St. Clair
The Corporation of the County of Lambton
Mooretown, ON
- Full-time
…diploma from a recognized college in the Engineering Technology field (3-year program) or an equivalent combination of education, training, and experience. Candidates must have, or be…
Added 54 mins ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
…support they need while coordinating the activities of our field service technicians. You'll work closely with customers, technicians, management, and other team members to ensure service…
Added 1 hour ago
WC
Service Coordinator
Wiseworth Canada Industries 1996 Ltd. (Air Compressor Sales, Service, Parts, Installations, Rentals)
Surrey, BC
- Full-time
…support they need while coordinating the activities of our field service technicians. You'll work closely with customers, technicians, management, and other team members to ensure service…
Added 1 hour ago
A
Towed Array Technician
Aplin
Dartmouth, NS
- Full-time
If you are a talented and experienced Towed Array Technician, Aplin has the right opportunity for you! Our client, a leader in their field, has partnered with Aplin to grow their team in…
Added 1 hour ago
EC
Commercial Service Technician
Epic Commercial
Calgary, AB
- $35 to $44 CAD / hour
- Full-time
Epic Roofing & Exteriors Commercial is seeking a highly skilled Commercial Service Technician to join our dedicated building envelope team. Unlike standard installation roles, the Service…
Added 1 hour ago
TU
Research Assistant
The University of British Columbia
Vancouver, BC
- $26.83 to $29.42 CAD / hour
- Part-time
Non Union Hourly - Research Assistant /Technician 1
Added 1 hour ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
At minimum a 2 year post secondary diploma in a relevant field
Added 1 hour ago
Administrative Assistant
Surepoint Group
Grande Prairie, AB
Superb interpersonal communication skills - this role requires continuous interaction with team leaders, field staff and clients
Added 1 hour ago
Maintenance Technician
Sofina Foods Inc
Regina, SK · Saskatoon, SK · Wynyard, SK
Maintenance Technician – Hatchery – Wynyard, Saskatchewan
Added 1 hour ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Edmonton, AB
- Full-time
A Penske Technician I will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment. This position demands a specialist in the field that will perform duties…
Added 1 hour ago
WG
Mine Survey Technician
Wesdome Gold Mines Ltd
Wawa, ON
- $68,850 to $89,100 CAD / year
- Full-time
You are a proactive, hands-on survey technician who is comfortable working underground and takes pride in producing accurate, dependable survey information. You understand underground…
Added 1 hour ago
A
Technician 2
Aggreko
Vancouver, BC
- Full-time
Bring your energy to Aggreko as Technician 2 , based out of our Abbotsford, BC Service Center
Added 1 hour ago
TS
Land survey technician
Tatra Survey Inc.
Burnaby, BC
- From $40 CAD / hour
- Full-time
- On-site
Assist in the calculation, analysis and computation of measurements obtained during field surveys
Added 1 hour ago
RM
Data Center Technician - Canada - Winkler - On-site
Reboot Monkey
Winkler, MB
- Other
As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation,…

AVI-SPL Canada

Rep, Technical Support

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate complex issues, communicate case updates, and use monitoring tools to identify customer environment issues proactively.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, problem-solving, troubleshooting, and time-management abilities. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; a related college degree and AV or IT experience are preferred.

Skills

Customer Service
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Parts Request Processing
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Service Level Agreements
Incident Management
Audio-Visual Technology
Video Conferencing
Customer Support
Case Management
Field Technician Dispatch
Parts Requests
Hardware Repairs
Return Merchandise Authorization
Vendor Coordination
Technical Troubleshooting
Escalation Management
Monitoring Tools
Proactive Support
Manufacturer Certifications
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice

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