Find work in Canada.

340,737 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
PL
information technology (IT) support technician
Prince Logistic Services
Saint-Antoine-Abbé, QC
- Full-time
Added 23 mins ago
R|
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 30 mins ago
NB
Automotive technician - engine and fuel systems
Novlan Bros Sales Partnership
Paradise Hill, SK
- $40 to $50 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 47 mins ago
FF
Manufacturing technician
Falcon Fasteners
Scarborough, ON
- From $56,200 CAD / year
- Full-time
- On-site
Added 59 mins ago
SC
Quality assurance associate
Superior Cabinets
Saskatoon, SK
- $20 to $22 CAD / hour
- Full-time
- On-site
Added 1 hour ago
MÉ
Refrigeration technician
Magny Électrique
Amos, QC
- From $51 CAD / hour
- Full-time
Added 1 hour ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Hamilton, ON
- Full-time
As an Oil Change Technician, you will help drive the continued success of GCOC by providing reliable and impeccable preventive maintenance service. You will act as a trusted advisor to our…
Added 1 hour ago
Service Technician (Vehicle Fire Suppression Systems Install Team)
Levitt-Safety
Edmonton, AB
Levitt-Safety is looking for a hands-on Service Technician, VFSS Installs to join our Edmonton team. You'll work on heavy equipment, vehicles and mining machinery, installing and servicing…
Added 1 hour ago
Fire Suppression Technician - Heavy Equipment & Mining
Levitt-Safety
Edmonton, AB
Levitt-Safety is looking for a hands-on Fire Suppression Technician to join our Edmonton team. You'll work on heavy equipment, vehicles and mining machinery, installing and servicing fire…
Added 1 hour ago
CC
Automotive mechanic
Champion Chevrolet Buick GMC Ltd.
Trail, BC
- $25 to $40 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 1 hour ago
GC
Site Manager - Geco/Wilroy Mine SitesNew
Glencore Canada
Manitouwadge, ON
- Full-time
…consultants, contractors, the Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager overseeing two sites, ensuring full compliance with Glencore and government…
Added 1 hour ago
UO
Animal Care Technician, Office of the Associate Dean (Research)
University of Calgary
Calgary, AB
- Full-time
The Office of the Associate Dean (Research) in the Cumming School of Medicine invites applications for a Animal Care Technician. This Full-time Fixed Term position is for approximately 24…
Added 2 hours ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 2 hours ago
KA
Automotive service technician
Kajay Automotive
Pincher Creek, AB
- $27 to $32 CAD / hour
- Full-time
- On-site
Added 2 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Calgary, AB
- Full-time
Pharmacy Technician Diploma from accredited college, but not required
Added 2 hours ago
TS
Maintenance Tech I - Technicien(ne) de maintenance Ilities I
TD SYNNEX North America
Mississauga, ON
- $25 CAD / hour
- Full-time
Added 2 hours ago
NC
Technician, Environment
Newmont Corporation
Dease Lake 9, BC
- Full-time
As a Technician, Environment, you will play a key role in supporting environmental stewardship and regulatory compliance through environmental monitoring, field sampling, and data…
Added 2 hours ago
NS
2627-201 - Campus Library Technician (TS8) - Ivany Campus
Nova Scotia Community College - NSCC
Dartmouth, NS
- Temporary
The Campus Library Technician reports on campus to the Manager of Student Supports and functionally to the Manager of Libraries & Learning Commons.
Added 2 hours ago
MU
Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
MacEwan University is seeking a highly motivated and detail-oriented Accounting Technician II to join our Accounts Payable (AP) team of the Shared Services Centre (SSC), a department within…
Added 3 hours ago
EI
Computer technician
ERS International
Scarborough, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Added 3 hours ago
C
Pharmacy Assistant
Cencora
Ottawa, ON
- Full-time
Certification in pharmacy technician practice, or equivalent preferred.
Added 3 hours ago
CC
Warehouse Associate - Wastewater Technician - 2nd Shift - Temporary
Cintas Canada
Toronto, ON
- Full-time
Cintas is seeking a Warehouse Associate - Wastewater Technician. Responsibilities include the overall operation and upkeep of the facility's wastewater system based on applicable local or…
Added 3 hours ago
SD
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
Added 3 hours ago
K
Tax Technician
Kelly
Burlington, ON
- $70,000 to $80,000 USD / year
- Full-time
Our client, a well-established organization in Burlington, ON, is seeking an experienced Tax Technician to join their team. This role is ideal for a detail-oriented tax professional with…
Added 3 hours ago
MI
Electrician - Maintenance Technician
Magna International
St. Thomas, ON
- $47.66 CAD / hour
- Full-time

AVI-SPL Canada

Rep, Technical Support

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate complex issues, communicate case updates, and use monitoring tools to identify customer environment issues proactively.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, problem-solving, troubleshooting, and time-management abilities. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; a related college degree and AV or IT experience are preferred.

Skills

Customer Service
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Parts Request Processing
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Service Level Agreements
Incident Management
Audio-Visual Technology
Video Conferencing
Customer Support
Case Management
Field Technician Dispatch
Parts Requests
Hardware Repairs
Return Merchandise Authorization
Vendor Coordination
Technical Troubleshooting
Escalation Management
Monitoring Tools
Proactive Support
Manufacturer Certifications
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice

Report this job