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Added 9 mins ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 9 mins ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Full-time
…Access Navigator, Medication Reimbursement Specialist or BPMH…
Added 9 mins ago
J
Electrical Mechanical Technician
Jule
Toronto, ON
- Full-time
…growth in the industry for the past ten years. The Electrical Service Technician will be a part of a rapidly growing Production team with opportunities to collaborate with various…
Added 9 mins ago
Service Technician Special Operations I, Blades - Canada (m/f/d)
Nordex Group
AB
The role of Blade Traveling Service Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As…
Added 9 mins ago
Service Lead Technician Special Operations, Major Correctives - Canada (mf/d)
Nordex Group
AB
The role of Service Lead Technician Special Operations – Major Correctives supports the organization's mission of delivering reliable renewable energy solutions through the safe execution…
Added 9 mins ago
Service Technician Special Operations I, Gearbox (m/f/d)
Nordex Group
AB
The role of Service Technician Special Operations I directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the…
Added 9 mins ago
Service Technician Special Operations I, Blades - Canada (m/f/d)
Nordex Group
AB
The role of Blade Traveling Service Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As…
Added 14 mins ago
BT
commercial trailer technician
Bison Transport Inc.
Regina, SK
- $40 to $50 CAD / hour
- Full-time
- On-site
…to a Monday to Friday schedule, 7:30am As theMobileTrailer Technician you will work in conjunction with the Service Coordinator, Trailer Mechanics, and the other Tractor Mechanics to…
Added 14 mins ago
E
HVAC Services Dispatcher Scheduler
ETS
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
- On-site
…initiative, and the drive to achieve more together. HVAC Dispatcher / Service Scheduler Company: Evaporative Tower Service Inc. Location: Mississauga, ON Reports To: Service Manager…
Added 17 mins ago
ET
telecommunications manager
Edmonton Tel Tech Ltd
Calgary, AB
- $55,000 to $60,000 CAD / year
- Contract
- On-site
…motivated Telecommunications Manager to lead and support our field technician team. Key Responsibilities * Lead and support telecommunications sales initiatives, with a strong focus on TSP…
Added 23 mins ago
RH
HVAC Technician- Service
RB Heating ClimateCare
Kemptville, ON
- $22.5 to $35 CAD / hour
- Full-time
- On-site
HVAC Technician (G2 Required)* *Full-Time | Kemptville, ON* RB Heating ClimateCare is hiring a *HVAC Technician* to join our team. We are *not looking for the most experienced person*?we…
Added 24 mins ago
L
Moncton Rust Check and AutoPro is hiring Automotive Service Technician Apprentice with LMIA
LMIA.CA
NB · New Brunswick, Canada
- Temporary
Added 24 mins ago
PM
Clerk III - Nutrition Services
Prairie Mountain Health
Brandon, MB
- Full-time
Completion of any of the following-Dietary Aide Level 2, Diet Technician Course, Nutrition and Diet Therapy Course; or equivalent combination of education and experience
Added 24 mins ago
PA
Automotive ADAS Calibration Technician
Protech Automotive Solutions
Richmond, BC
- Full-time
Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Added 24 mins ago
SI
Heavy Equipment Technician
Squires Industrial and Heavy Duty Mechanics
Saskatoon, SK
- Full-time
The Heavy Equipment Technician will diagnose, repair and maintain a variety of heavy equipment, trucks and industrial machinery. Responsibilities include inspecting equipment,…
Added 24 mins ago
BC
Rental Technician Edmonton, AB
BearCom Canada
AB · Edmonton, AB
- Full-time
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 39 mins ago
TH
Maintenance Technician - The Spoke
Tricon Homes
Toronto, ON · The Spoke, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 39 mins ago
TH
Maintenance Technician - Cherry House (Canary Landing)
Tricon Homes
Toronto, ON · Cherry House at Canary Landing, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 39 mins ago
TH
Maintenance Technician - Canary Landing
Tricon Homes
Toronto, ON · Birch House at Canary Landing, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 39 mins ago
TH
Maintenance Technician - ROQ City
Tricon Homes
Toronto, ON · ROQ City, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 39 mins ago
PA
Supervisor, Ground Support Equipment (GSE)
Porter Airlines Inc.
Toronto, ON
- Full-time
Must be a certified mechanic – minimum Automotive Service Technician 310-S or 310-T
Added 41 mins ago
L
Dairy Production Technician
Lactanet
Kirkton, ON
- From $24.51 CAD / hour
- Part-time
- On-site
Added 50 mins ago
AT
lube technician
A-1 Towing, A-1 Roadside Assistance
Fort McMurray, AB
- $25 to $30 CAD / hour
- Full-time
- On-site
Added 54 mins ago
CH
Laborer Energy Services Technician
Clean Harbors
AB · Red Deer County, AB
- Full-time
Clean Harbors Red Deer, AB is currently looking for an Laborer ( Shop/ Energy Services Technician) to join our Surface Rentals team. Energy Services Technicians are responsible for ensuring…
Added 54 mins ago
CR
Pre-Clinical Autopsy Technician
Charles River Laboratories
Montreal, QC
- Full-time
As a Technician for our Necropsy team located in Senneville, you will mainly be responsible for performing the post-mortem examination of animals while following the ethical regulations and…

AVI-SPL Canada

Rep, Technical Support

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate complex issues, communicate case updates, and use monitoring tools to identify customer environment issues proactively.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, problem-solving, troubleshooting, and time-management abilities. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; a related college degree and AV or IT experience are preferred.

Skills

Customer Service
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Parts Request Processing
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Service Level Agreements
Incident Management
Audio-Visual Technology
Video Conferencing
Customer Support
Case Management
Field Technician Dispatch
Parts Requests
Hardware Repairs
Return Merchandise Authorization
Vendor Coordination
Technical Troubleshooting
Escalation Management
Monitoring Tools
Proactive Support
Manufacturer Certifications
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice

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