Find work in Canada.

336,820 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
C
Intermodal Heavy Duty Equipment Mechanic
CN
Winnipeg, MB
- Full-time
Technical knowledge of diesel mechanics. Qualified 310T/421A mechanics.
Added 9 mins ago
ET
Open Liberty/WebSphere Liberty Architect
Envision Technology Solutions
Toronto, ON
- Contract
Design and architect enterprise applications using Open Liberty/WebSphere Liberty. Lead application modernization and migration programs from traditional WebSphere Application Server (WAS)…
Added 9 mins ago
H
Transportation Planner
HDR
Calgary, AB
- Full-time
…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
Added 9 mins ago
ZS
Enterprise Data Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Proven experience in architecture definition, HLD/LLD creation, migration planning, technical governance, production readiness, and performance optimization.
Added 9 mins ago
AI
Open Liberty / WebSphere Liberty Lead Application Modernization Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Lead application modernization and migration programs from traditional WebSphere Application Server (WAS) to Open Liberty.
Added 9 mins ago
AI
Open Liberty/WebSphere Liberty. Lead application modernization architect
Apptoza Inc.
Toronto, ON
- Contract
Design and architect enterprise applications using Open Liberty/WebSphere Liberty. Lead application modernization and migration programs from traditional WebSphere Application Server (WAS)…
Added 9 mins ago
LI
Open Liberty Architect
LanceSoft, Inc.
Toronto, ON
- $62 to $67 CAD / hour
- Contract
Design and architect enterprise applications using Open Liberty/WebSphere Liberty. Lead application modernization and migration programs from traditional WebSphere Application Server (WAS)…
Added 9 mins ago
C
Sr. Security Engineer – Offensive Security/Penetration testing
Cognizant
Toronto, ON
- Full-time
Lead the onboarding, configuration, and ongoing maintenance of Tenzai security solutions across the enterprise
Added 9 mins ago
WI
Senior Environmental Planner -Water infrastructure
WSP in Canada
Toronto, ON
- Full-time
Working within our Environmental Impact Assessment team, you’ll lead strategic infrastructure planning initiatives, collaborate with multidisciplinary professionals, mentor emerging talent,…
Added 9 mins ago
2I
Sr. Product Manager
2iSolutions Inc.
Toronto, ON
- Contract
Lead product discovery activities, workshops, and stakeholder consultations.
Added 9 mins ago
WI
Senior Environmental Planner -Water infrastructure
WSP in Canada
Thunder Bay, ON
- Full-time
Working within our Environmental Impact Assessment team, you’ll lead strategic infrastructure planning initiatives, collaborate with multidisciplinary professionals, mentor emerging talent,…
Added 9 mins ago
CA
Jansen HSE Advisor
Cementation Americas
Alvena, SK
- Full-time
Provide day-to-day technical and administrative HSE support to the Jansen project team, prioritizing workload based on project needs and direction from the Project HSE Manager.
Added 9 mins ago
TI
Data Scientist
TekStaff IT Solutions
Toronto, ON
- Contract
Work independently as a senior lead and may manage and direct activities related to analysis, design and support of technical data management solutions on various projects ranging in…
Added 9 mins ago
WI
Senior Environmental Planner
WSP in Canada
Toronto, ON
- Full-time
Lead environmental planning and impact assessments for multidisciplinary energy and infrastructure projects.
Added 9 mins ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Canada
- Full-time
…rhythms of Sales organizations, including pipeline generation, lead management, qualification, routing, handoffs, forecasting, productivity, and funnel…
Added 9 mins ago
KG
QE / SDET – AI Chatbot & GenAI Validation
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are seeking an experienced Quality Engineer (QE) / SDET specializing in AI Chatbot Validation to lead the quality assurance, accuracy testing, and response analysis of our conversational…
Added 9 mins ago
KG
Enterprise Data Architect – Big Data & Hadoop Modernization
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Contract
We are seeking a visionary Enterprise Data Architect with over 14 years of experience to lead the architecture, optimization, and long-term modernization of our global Big Data platforms.…
Added 9 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
…Field Director, you will work closely with the Heritage team to lead and manage projects throughout the province with a focus on Northeast British Columbia. You will gain valuable and…
Added 9 mins ago
S
Vice-président(e) régional(e), Ventes – Québec et Atlantique/Regional Vice President Sales-Quebec and Atlantic Region
Sedgwick
QC · Clarke City, QC
- Full-time
Added 9 mins ago
WI
Archaeology Field Director
WSP in Canada
Fort St. John, BC
- Full-time
…Field Director, you will work closely with the Heritage team to lead and manage projects throughout the province with a focus on Northeast British Columbia. You will gain valuable and…
Added 9 mins ago
WI
Senior Environmental Planner -Water infrastructure
WSP in Canada
St. Catharines, ON
- Full-time
Working within our Environmental Impact Assessment team, you’ll lead strategic infrastructure planning initiatives, collaborate with multidisciplinary professionals, mentor emerging talent,…
Added 9 mins ago
WI
Senior Environmental Planner -Water infrastructure
WSP in Canada
Kingston, ON
- Full-time
Working within our Environmental Impact Assessment team, you’ll lead strategic infrastructure planning initiatives, collaborate with multidisciplinary professionals, mentor emerging talent,…
Added 9 mins ago
WI
Senior Environmental Planner -Water infrastructure
WSP in Canada
Markham, ON
- Full-time
Working within our Environmental Impact Assessment team, you’ll lead strategic infrastructure planning initiatives, collaborate with multidisciplinary professionals, mentor emerging talent,…
Added 9 mins ago
R
Quality Assurance Architect
Raise
Toronto, ON
- Contract
Position Summary: We are seeking a Quality Assurance (QA) Architect to lead the design, implementation, and coordination of enterprise-wide testing strategies. This role is critical in…
Added 9 mins ago
AT
Process Engineer (medical device)
APTYX Trenton
Trenton, ON
- Full-time
Help to create and maintain tooling and machine drawings in an organized way. Draft, layout, and specify technical devices, parts, and equipment by providing documentation, detailed…

AVI-SPL Canada

Rep, Technical Support

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate complex issues, communicate case updates, and use monitoring tools to identify customer environment issues proactively.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, problem-solving, troubleshooting, and time-management abilities. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; a related college degree and AV or IT experience are preferred.

Skills

Customer Service
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Parts Request Processing
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Service Level Agreements
Incident Management
Audio-Visual Technology
Video Conferencing
Customer Support
Case Management
Field Technician Dispatch
Parts Requests
Hardware Repairs
Return Merchandise Authorization
Vendor Coordination
Technical Troubleshooting
Escalation Management
Monitoring Tools
Proactive Support
Manufacturer Certifications
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice

Report this job