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Added 13 mins ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
Provide field-based insights to product, strategy, and go-to-market teams to influence product roadmaps, packaging, pricing, sales readiness, and market positioning.
Added 13 mins ago
OS
Commercial Account Representative
Orion Steel Group
Calgary, AB · Navajo Direct
- Full-time
We are seeking a qualified Commercial Account Representative for our Interpro Recycling team to support our Alberta operations. In this role, you will be responsible for the procurement of…
Added 26 mins ago
R
Associate Director, Process Development
Replimune
Montreal, QC
- Full-time
…Park is also responsible for the generation of materials to support other departments/studies (assay controls, assay buffers, preclinical / tox material, etc.). The Associate Director will…
Added 26 mins ago
HH
HVAC Sales Representative
Hammer's Heating & Cooling
Pitt Meadows, BC
- $41,600 to $140,000 CAD / year
- Full-time
We are looking for an experienced HVAC Sales Representative/Comfort Advisor to help homeowners choose heating and cooling solutions that meet their needs, homes, and budgets. This is a…
Added 26 mins ago
M
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
MONDEV
Montreal, QC
- Full-time
We are looking for a motivated and energetic Leasing Representative to join our commercial real estate leasing team.
Added 26 mins ago
KA
Outside Sales Representative
Keystone Automotive Operations
Calgary, AB
- Full-time
Keystone Automotive Operations, Inc. is seeking a self-motivated, customer-focused Outside Sales Representative for the Calgary, AB market. This opportunity is ideal for a field sales…
Added 26 mins ago
GC
Manager, District Sales
Grainger Canada
Burnaby, BC
- Full-time
Review at least at each fiscal quarter (end) the progress to budget of each Field Sales Representative. Provide feedback and take corrective action as required to deal with shortcomings
Added 28 mins ago
Corporate Services Representative
Dye & Durham Talent Team
Vancouver, BC
The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches…
Added 28 mins ago
PT - Enhanced Supervision Residence Worker (Dogwood)
Connective
Maple Ridge, BC
This position will provide casework, residential and community support to residents of the Connective’s programs, using a harm reduction model, who are requiring enhanced support due to…
Added 28 mins ago
O
Inside Sales Representative
OPENLANE
Edmonton, AB · Nisku, AB · CAN - AB - Nisku (Edmonton)
- Full-time
We are seeking an Inside Sales Representative with experience in maintaining and increasing dealer consignment and purchase activity. You will be part of an Inside Sales team responsible…
Added 28 mins ago
HR
Shift Lead, Security - Casino Security
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $28.36 CAD / hour
- Part-time
Minimum of a post-secondary diploma in Law and Security or a related field
Added 30 mins ago
CO
Trades 2 - Electrician
City of Coquitlam
Coquitlam, BC
- From $48.5 CAD / hour
- Full-time
- On-site
Added 56 mins ago
MS
Inside Sales Representative
Marcone Supply
ON · Ontario, Canada
- Full-time
The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted…
Added 58 mins ago
SC
RCMP and Enforcement Services Customer Service Representative
Strathcona County
AB · Sherwood Park, AB
- Full-time
The RCMP & Enforcement Services Customer Service Representative is the first response to client inquiries. In this fast-paced and rewarding role, you will assess inquiries and complaints,…
Added 58 mins ago
OF
Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.
Added 1 hour ago
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Associate Advisor
RBC
Vancouver, BC
- Full-time
…must have at least 4 years of experience in the investment field and work as a licensed Registered Representative (RR) with an IIROC…
Added 1 hour ago
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
The program provides 24/7 staffing support to individuals, including case management and individualized recovery planning, peer support, life skills development, connection to employment…
Added 1 hour ago
B
CUSTOMER SERVICE REPRESENTATIVE
BMO
Vancouver, BC · FBT
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 1 hour ago
B
Customer Service Representative
BMO
Tofield, AB
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 1 hour ago
B
Customer Service Representative
BMO
Coquitlam, BC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 1 hour ago
B
Customer Service Representative
BMO
Vancouver, BC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 1 hour ago
B
CUSTOMER SERVICE REPRESENTATIVE
BMO
Vancouver, BC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 1 hour ago
V
Bilingual Business Development Representative (Mining) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Added 2 hours ago
UO
Structural Analysis Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…solutions into broader program goals, while providing technical support for field operations. Additionally, the engineer will assist in the development of project plans and documentation,…
Added 2 hours ago
PM
Property Claims Telephone Representative - II
Portage Mutual Insurance
AB · Edmonton, AB
- Full-time
Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office,…

AVI-SPL Canada

Rep, Technical Support

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet SLAs, coordinate technician dispatches and parts requests, and communicate case updates. Coordinate vendor hardware repairs and RMAs, use monitoring tools to identify issues, and escalate complex technical matters to appropriate resources.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, troubleshooting, problem-solving, and time-management skills. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; AV/IT education and related tools or vendor experience are preferred.

Skills

Customer Service
Technical Support
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Insurance
Dental Insurance
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Incident Management
Service Level Agreements
Technical Support
Customer Service
Case Management
Troubleshooting
Field Technician Dispatch
Parts Requests
Vendor Coordination
Hardware Repair
Return Merchandise Authorization
RMA
Quote Evaluation
Escalation Management
Proactive Support
Monitoring Tools
AV Technology
Video Conferencing
Electronics
Information Technology
Manufacturer Certifications
Zendesk
Freshdesk
Freshservice

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