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Added 3 mins ago
CI
Materials testing technologist
Carbicrete Inc
Lachine, QC
- From $36 CAD / hour
- Full-time
- On-site
This information was provided by the employer; it was not verified by Job Bank.
Added 8 mins ago
MD
Accounting technician
Municipalité de la Paroisse de Sainte-Praxède
Sainte-Praxède, QC
- From $25 CAD / hour
- Full-time
- On-site
Accounting technology/technician and bookkeeping
Added 15 mins ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
…work of ensuring that farmers worldwide have the genetics, technology, and hands-on solutions needed to feed the…
Added 30 mins ago
M
Technician, ease Cloud Accounting Services
MNP
Markham, ON
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 30 mins ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Knowledge of repair methods, materials, technology and job safety including working with hazardous materials (WHMIS).
Added 46 mins ago
TC
Licensed Automotive/Truck and Coach Technician/Apprentice Technician
The City of Guelph
Guelph, ON
- Other
Resumes are being accepted for the position of Licensed Automotive/Truck and Coach Technician/ Apprentice Technician within the Operations Department. Reporting to the Supervisor of Fleet…
Added 49 mins ago
J
Construction estimator
Jimqui
Beauceville, QC
- From $36 CAD / hour
- Full-time
- On-site
Added 1 hour ago
TE
Board Repair Manager - Scarborough
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
Diploma or degree in Electronics Engineering Technology or a related field.
Added 1 hour ago
CA
IT Support Technician
Coulson Aviation
Port Alberni, BC
- $75,000 to $85,000 CAD / year
As Coulson Aviation continues to grow, we are looking for an experienced IT Support Technician to join our Information Technology team in Port Alberni, BC. This full-time, onsite position…
Added 1 hour ago
ZS
Laboratory Technician
Zodiac Solutions, Inc
Markham, ON
- Full-time
Diploma, associate degree, or bachelor’s degree in laboratory technology, Biology, Chemistry, Microbiology, Biotechnology, or a related field.
Added 1 hour ago
Field Technician (Printers/Copiers/Scanner)
Xerox
PE · Saskatoon, SK
…Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.…
Added 1 hour ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
The Information Technology (IT) Mission Critical Application Section of the Edmonton Police Service (EPS) is seeking a highly motivated and experienced professional to serve as the Mission…
Added 1 hour ago
GC
Manager, Service Centre
Grainger Canada
Montreal, QC
- Full-time
…products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported…
Added 2 hours ago
L
Lab Patient Technician - Temporary - Part Time Regular - Toronto, ON
LifeLabs
Toronto, ON
- Part-time
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners…
Added 2 hours ago
WG
Geomatics Technician
Wesdome Gold Mines Ltd
Wawa, ON
- $98,000 to $127,000 CAD / year
- Full-time
Wesdome Gold Mines is seeking a Geomatics Technician – Mapping and Data, for the Eagle River Complex. The successful candidate will report to the Exploration Manager and would be…
Added 2 hours ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
Added 2 hours ago
CI
Operating Room Technician (Medical Device Reprocessing Technician)
Calian in Space & Technology
Halifax, NS
- Part-time
As an Operating Room Technician (OR Tech), you’ll play a critical role in supporting life-changing procedures while ensuring the highest standards of care. This is your chance to bring your…
Added 2 hours ago
EG
Civil Engineering Technologist
Egis Group
Edmonton, AB
- $65,000 to $85,000 CAD / year
- Full-time
College diploma in Civil Engineering Technology, Engineering Design and Drafting Technology, Geomatics Engineering Technology, or equivalent - NAIT, SAIT, or BCIT graduates preferred.
Added 2 hours ago
IC
Residential Field Technician - Simcoe Region
Intek Communications Inc.
ON · Simcoe, ON
- Full-time
Job Board / Residential Field Technician - Simcoe Region
Added 2 hours ago
DR
Broadcast Technician
Dawn Recruiting Agency
ON · Lambton, ON
- $28 to $39 USD / hour
- Full-time
Degree or Diploma in Broadcast Engineering, Electronics, Information Technology, or a related technical discipline.
Added 2 hours ago
MW
Director of Operations
Mennonite World Conference (MWC)
Kitchener, ON
- Full-time
…for operations, including employee services, archives, and information…
Added 2 hours ago
TG
Automation Technician (Afternoon Shift)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Working as an Automation Technician you will be reporting to our Maintenance Team, a group of Skilled Trade professionals. You will play a vital role in supporting production within our…
Added 3 hours ago
P
Junior Desktop Technician- Co-op
Planitar
Waterloo, ON
- Temporary
…a hands-on placement for a student currently enrolled in an Information Technology, Computer Science or related program who wants real experience in a growing tech…
Added 3 hours ago
EI
Civil Engineering Technologist
Egis in Canada
AB · Edmonton, AB
- $65,000 to $85,000 CAD / year
- Full-time
College diploma in Civil Engineering Technology, Engineering Design and Drafting Technology, Geomatics Engineering Technology, or equivalent - NAIT, SAIT, or BCIT graduates preferred.
Added 3 hours ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- $18 to $23 CAD / hour
- Full-time
…a hands-on placement for a student currently enrolled in an Information Technology, Computer Science or related program who wants real experience in a growing tech…

AVI-SPL Canada

Rep, Technical Support

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet SLAs, coordinate technician dispatches and parts requests, and communicate case updates. Coordinate vendor hardware repairs and RMAs, use monitoring tools to identify issues, and escalate complex technical matters to appropriate resources.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, troubleshooting, problem-solving, and time-management skills. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; AV/IT education and related tools or vendor experience are preferred.

Skills

Customer Service
Technical Support
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Insurance
Dental Insurance
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Incident Management
Service Level Agreements
Technical Support
Customer Service
Case Management
Troubleshooting
Field Technician Dispatch
Parts Requests
Vendor Coordination
Hardware Repair
Return Merchandise Authorization
RMA
Quote Evaluation
Escalation Management
Proactive Support
Monitoring Tools
AV Technology
Video Conferencing
Electronics
Information Technology
Manufacturer Certifications
Zendesk
Freshdesk
Freshservice

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