Jobs in Canada

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Added 16 mins ago
Installation Services Technician
Cintas
Calgary, AB
Cintas is seeking an Installation Services Technician. Responsibilities include installing first aid kits, eye wash stations and AEDs; servicing new and established accounts; educating our…
Added 46 mins ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
…Our EMG lab is state of the art and staffed by an experienced technician. Our EEG lab provides both inpatient and outpatient EEG services. Further outpatient clinic expansion is underway,…
Added 46 mins ago
Community Peace Officer I -Traffic
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Document action taken regarding complaints and daily log using the approved records management system (Report Exec).
Added 3 hours ago
SC
Registered Pharmacy Technician
Stoakley-Stewart Consultants Ltd.
Oshawa, ON
- Full-time
A thriving healthcare and pharmaceutical service provider is seeking a Registered Pharmacy Technician to join their team in a closed-door pharmacy setting. This organization operates a…
Added 3 hours ago
HH
Saint John Pharmacist 1 (PH01) PCN 1254124/1253711
Horizon Health Network
Saint John, NB
- Temporary
Communicating medication information to members of the interdisciplinary team
Added 4 hours ago
J
Mech and Robotics Tech
JLL
Edmonton, AB
- Full-time
…is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the…
Added 5 hours ago
AC
Onsite Technician
Atlas Copco
Oshawa, ON
- Full-time
We are seeking an Onsite Technician to join our Service Team. This is an onsite position based at the General Motors plant in Oshawa, Ontario, working Tuesday through Friday from 6:00 p.m.…
Added 10 hours ago
R|
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 11 hours ago
M
Data Center Technicians - IT INTERNSHIP - Neurodiversity Hiring Program
Microsoft
Toronto, ON
- $43,800 to $50,000 CAD / year
- Full-time
…impact our culture every day and we need you as a Data Center Technician (DCT)…
Added 11 hours ago
IC
Residential Field Technician
Intek Communications Inc.
Barrie, ON
- Full-time
Intek Communications Inc is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation…
Added 11 hours ago
IC
Residential Field Technician
Intek Communications Inc.
ON · Durham, ON
- Full-time
Intek Communications Inc is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation…
Added 12 hours ago
FH
Pharmacy Technician -Abbotsford Regional Hospital and Mission Memorial Hospital
Fraser Health Authority
Abbotsford, BC
- $36.26 CAD / hour
- Full-time
We currently have an exciting Relief Full Time opportunity for a Pharmacy Technician to join our team at Abbotsford Regional Hospital and Mission Memorial Hospital located in Abbotsford /…
Added 12 hours ago
FH
Pharmacy Technician - Vancouver General Hospital
Fraser Health Authority
Vancouver, BC
- $36.26 CAD / hour
- Full-time
We currently have an exciting Full Time opportunity for a Pharmacy Technician to join our team at Vancouver General Hospital located in Vancouver, BC.
Added 14 hours ago
LC
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Halifax, NS
- Part-time
Greet customer promptly and gather prescription information according to Standards
Added 14 hours ago
LC
Regulated Pharmacy Technician, Hourly Part Time Day
Loblaw Companies Limited
King City, ON
- Part-time
Greet customer promptly and gather prescription information according to Standards
Added 14 hours ago
LC
Regulated Pharmacy Technician, Hourly Part Time Day
Loblaw Companies Limited
King City, ON
- Part-time
Greet customer promptly and gather prescription information according to Standards
Added 14 hours ago
Registered Pharmacy Technician - Signing Bonus Available
CareRx
Victoria, BC
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 14 hours ago
Registered Pharmacy Technician
CareRx
Burnaby, BC
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 14 hours ago
Registered Pharmacy Technician
CareRx
Burnaby, BC
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 14 hours ago
Registered Pharmacy Technician
CareRx
Edmonton, AB
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 14 hours ago
Registered Pharmacy Technician
CareRx
Calgary, AB
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 14 hours ago
Sr Maintenance Technician
Wickaninnish Inn
Tofino, BC
Join our Maintenance Team as a Sr. Maintenance Technician, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 14 hours ago
Registered Pharmacy Technician
CareRx
Kelowna, BC
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 14 hours ago
Clean Energy - CMSR - General Technician
Laurentis Energy Partners
Hamilton, ON
…perform basic service trades duties. This document does not limit management's ability to assign…
Added 14 hours ago
Registered Pharmacy Technician
CareRx
Edmonton, AB
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…

AVI-SPL Canada

Rep, Technical Support

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases to meet SLAs, coordinate technician dispatches and parts requests, and communicate case updates. Coordinate vendor hardware repairs and RMAs, use monitoring tools to identify issues, and escalate complex technical matters to appropriate resources.

Requirements

A high school diploma or equivalent and 1–2 years of customer service experience are required, along with strong communication, troubleshooting, problem-solving, and time-management skills. Candidates should be able to manage changing priorities, work independently and collaboratively, and learn technical solutions using available resources; AV/IT education and related tools or vendor experience are preferred.

Skills

Customer Service
Technical Support
Case Management
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Escalation Handling
Customer Follow-Up
Monitoring and Proactive Support
Team Collaboration

Benefits

Medical Benefits
Vision Insurance
Dental Insurance
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Incident Management
Service Level Agreements
Technical Support
Customer Service
Case Management
Troubleshooting
Field Technician Dispatch
Parts Requests
Vendor Coordination
Hardware Repair
Return Merchandise Authorization
RMA
Quote Evaluation
Escalation Management
Proactive Support
Monitoring Tools
AV Technology
Video Conferencing
Electronics
Information Technology
Manufacturer Certifications
Zendesk
Freshdesk
Freshservice

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