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Added 37 mins ago
J
Mech and Robotics Tech
JLL
Delta, BC
- Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 37 mins ago
JC
HVAC Controls Service Technician
Johnson Controls
London, ON
- Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 52 mins ago
E
Senior Calibration Technician
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 1 hour ago
AG
Environmental technician
AET Group Inc.
Kitchener, ON
- From $72,150 CAD / year
- Full-time
Participate in field surveys, inspections or technical investigations
Added 1 hour ago
EE
Environmental technician
Equilibrium Environmental Inc.
Calgary, AB
- $35 to $55 CAD / hour
- Full-time
- Hybrid
Participate in field surveys, inspections or technical investigations
Added 3 hours ago
TC
Laser technician
Trans-United Consultants Ltd.
Mississauga, ON
- $60,000 to $80,000 CAD / year
- Full-time
- On-site
Mechanical engineering/mechanical technology/technician
Added 4 hours ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Degree in Information Technology, Computer Science, or a related field, with 2–4 years of IT support or helpdesk experience.
Added 4 hours ago
JC
Fire Suppression Technician
Johnson Controls
Calgary, AB · CAN AB Calgary Manitou Road
- Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 7 hours ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
…troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment. Encourages the sharing of expertise and provides guidance on the functions of, and interactions…
Added 7 hours ago
ME
Structural engineering technician
Mainland Engineering Consultants Corporation
Surrey, BC
- From $40 CAD / hour
- Full-time
- On-site
Participate in field surveys, inspections or technical investigations
Added 8 hours ago
IC
Autonomous Hardware and Radio Technician- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
We are actively seeking an Autonomous Hardware and Radio Technician to join the Côté Gold Mine Site. This role is responsible for the reliable operation of the hardware and radio systems…
Added 8 hours ago
GT
Land survey technician
GIRARD TREMBLAY GILBERT NADEAU MARTINEAU INC.
Chicoutimi, QC
- From $24.5 CAD / hour
- Full-time
- On-site
Record measurements and other information obtained during field survey activities
Added 8 hours ago
KB
Production Technician - Evening shift
Kedrion Biopharma
Laval, QC
- Full-time
A DES or other training in a relevant field, combined with 3 years of experience in the biopharmaceutical, pharmaceutical, chemical, or food industry, or a DEC or AEC in pharmaceutical…
Added 8 hours ago
JC
Fire Alarm Installer
Johnson Controls
Delta, BC · Vancouver, BC · CAN BC DELTA
- Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 9 hours ago
EC
IT Service Desk II – Open Competition
Enoch Cree Nation
Enoch, AB
- Full-time
The Service Desk II Technician is responsible for providing timely and reliable technical support across facilities operated by the Enoch Cree Nation Education Department (ECN Education).…
Added 10 hours ago
MK
Construction Surveyor
Matcon Knappett Industries
Burnaby, BC
- Full-time
…construction industry. The position combines both office and field survey work. You will provide field survey services using conventional survey methods but may also work with RPAS and…
Added 10 hours ago
PG
QA/QC Lead - Electrical
Plan Group Inc.
Mississauga, ON
- Full-time
Review test procedures, test equipment calibration, and technician qualifications.
Added 11 hours ago
T®
Field Service Technician II
TekWissen ®
AB · Edmonton, AB
- $24 to $24.62 CAD / hour
- Contract
…job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security…
Added 11 hours ago
Internship, IT Technician
Pomerleau
Vancouver, BC
Diploma or degree in Information Technology, Information Systems, Cybersecurity, Computer Science or related field.
Added 12 hours ago
NC
JR Municipal Technologist or SR Municipal Technologist (PFT)(CUPE 56.26) repost
Norfolk County
ON · Simcoe, ON
- Full-time
Undertakes field investigations and recommends improvements related to traffic operations and safety, and roadway/intersection illumination
Added 12 hours ago
NC
Junior Development Tech OR Development Technologist (PFT)(repost 1)(CUPE 43.26)
Norfolk County
ON · Simcoe, ON
- Full-time
Perform field work including surveying, pre design, title searches and easement updates as required and prepare and verify documents for deed registration and/or for the County solicitor
Added 12 hours ago
AH
Field Calibration Technician
Auxilium Health
Oshawa, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Field Calibration Technician will collaborate closely with the Quality & Compliance Technician to support coordination and execution of both internal and client-facing calibration,…
Added 12 hours ago
A
SAP Support Technician
Adecco
Calgary, AB
- $44 to $54 CAD / hour
- Full-time
Reporting to the CMMS Lead, Maintenance Work Management & Performance, the Support Technician provides SAP Plant Maintenance (PM) and CMMS support to maintenance and operations teams. This…
Added 12 hours ago
NC
JR Municipal Technologist or SR Municipal Technologist (PFT)(CUPE 56.26) repost
Norfolk County
Remote, Canada
- Full-time
- Remote
Undertakes field investigations and recommends improvements related to traffic operations and safety, and roadway/intersection illumination
Added 12 hours ago
NC
Junior Development Tech OR Development Technologist (PFT)(repost 1)(CUPE 43.26)
Norfolk County
Remote, Canada
- Full-time
- Remote
Perform field work including surveying, pre design, title searches and easement updates as required and prepare and verify documents for deed registration and/or for the County solicitor

AVI-SPL Canada

Rep, Technical Support

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases against service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate issues, keep customers and internal teams updated, and use monitoring tools to identify potential problems proactively.

Requirements

Requires a high school diploma or equivalent, 1–2 years of customer service experience, strong communication and problem-solving skills, and the ability to manage changing priorities independently and collaboratively. Preferred qualifications include a related college degree, audio-visual or video-conferencing experience, hardware repair and vendor coordination experience, monitoring-tool proficiency, manufacturer certifications, and familiarity with incident management systems.

Skills

Customer Service
Technical Support
Case Management
Troubleshooting
Problem-Solving
Written and Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Incident Management
Escalation Handling
Monitoring and Proactive Support
ServiceNow
Audio-Visual Technology

Benefits

Medical Benefits
Vision Insurance
Dental Insurance
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Audio-Visual Technology
Video Conferencing
Technical Support
Customer Service
Case Management
Service Level Agreements
Incident Management
Troubleshooting
Field Technician Dispatch
Parts Requests
Hardware Repairs
Vendor Coordination
Return Merchandise Authorization
Escalation Handling
Monitoring Tools
Proactive Support
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice
Manufacturer Certifications
Electronics
Information Technology

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