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Added 6 mins ago
GK
Automotive service technician
Gord Knight Motors
Campbell River, BC
- From $45 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 8 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
…for the day-to-day supervision, monitoring and delivery of service. We provide intensive community based support to individuals who are Deaf or Hard of Hearing, require a community rich…
Added 8 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
…for the day-to-day supervision, monitoring and delivery of service. We provide intensive community based support to individuals who are Deaf or Hard of Hearing, require a community rich…
Added 8 mins ago
TB
Direct Support Professional FT
The Bob Rumball Centre
Milton, ON
- Up to $25.55 CAD / hour
- Full-time
…for the day-to-day supervision, monitoring and delivery of service. The Milton program provides intensive community based support to individuals who are Deaf or Hard of Hearing, require a…
Added 8 mins ago
R
Spécialiste Technique CFirst / CFirst Technical Specialist
RTX
Longueuil, QC
- Full-time
…soutenir les exploitants et contribuer à maintenir les aéronefs en…
Added 8 mins ago
KT
Tire Technician
Kal Tire
Squamish, BC
- Temporary
As a Tire Technician, you’ll support the day-to-day service work in the shop, installing, repairing, and maintaining tires while helping keep operations running smoothly. This is a…
Added 8 mins ago
KT
310s Automotive Service Technician
Kal Tire
London, ON
- Full-time
310S Licensed Automotive Service Technician – $5,000 Recruitment & Retention
Added 8 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Lambert, QC
- Full-time
Added 8 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Full-time
Added 8 mins ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
…works independently and with the team to provide good customer service and a quality housing…
Added 8 mins ago
F
Branch Administrator
Finning
Saskatoon, SK
- Full-time
…join our Saskatoon team. Reporting directly to the Customer Service Supervisor, you will provide administrative and clerical support to help keep day-to-day branch operations running…
Added 8 mins ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 8 mins ago
OCS Technician
Alstom
ON · Eglinton, ON
Could you be the full-time onsite OCS Technician in Eglinton, ON, CA we’re looking for?
Added 18 mins ago
MA
Gas technician
METRIC AIR LIMITED
Mississauga, ON
- From $37 CAD / hour
- Full-time
- On-site
Repair and service gas appliances and related equipment
Added 23 mins ago
AG
Telecommunications Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The Communications & Infrastructure Technician is responsible for the installation, maintenance, troubleshooting, and optimization of the site's communications infrastructure, with a…
Added 23 mins ago
TC
Licensed Automotive/Truck and Coach Technician/Apprentice Technician
The City of Guelph
Guelph, ON
- Other
Resumes are being accepted for the position of Licensed Automotive/Truck and Coach Technician/ Apprentice Technician within the Operations Department. Reporting to the Supervisor of Fleet…
Added 23 mins ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Mississauga, ON
- Full-time
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Added 28 mins ago
CC
Automotive service technician
Crowfoot Chrysler Dodge Jeep Ram Fiat
Calgary, AB
- $35 to $50 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 37 mins ago
FC
Sr Vehicle Technician - PUD
FedEx Canada
Burnaby, BC
- Full-time
Automotive Service Technician or Truck and Coach Technician accreditations/certifications/licenses preferred
Added 37 mins ago
ZA
Apprentice Technician - Jaguar Land Rover Brampton - 25433
Zanchin Automotive Group
Brampton, ON
- Full-time
Apprentice Technician career and employment opportunity awaits you.
Added 37 mins ago
ZA
Licensed Technician - Jaguar Land Rover Brampton (25062)
Zanchin Automotive Group
Brampton, ON
- Full-time
Automotive Service Technician career and employment opportunity awaits you.
Added 38 mins ago
Licensed Automotive Technician (Evening Shift)
Clutch Technologies Inc.
Mississauga, ON
Clutch is looking for a Licensed Automotive Service Technician to join our team for the evening shift! The shift schedule is Monday to Thursday: 4:30 PM - 3:00 AM.
Added 38 mins ago
Registered Veterinary Technician/Technologist - Oak Animal Hospital
VetStrategy / Daubigny
Vancouver, BC
Registered Veterinary Technician/Technologist – Oak Animal Hospital
Added 38 mins ago
UR
Heavy Duty Field Mechanic
United Rentals
Sherwood Park, AB
- Full-time
As a Field Diesel Mechanic (Service Tech IV - Field Service), you’ll use your skills to perform maintenance and repairs of complex equipment with limited or no supervision in a highly…
Added 38 mins ago
UR
Heavy Duty Field Mechanic
United Rentals
Fort Saskatchewan, AB
- Full-time
As a Field Diesel Mechanic (Field Service Tech II), you’ll use your skills to perform maintenance and repairs on complex equipment in a safe and professional manner. Every day, you can…

AVI-SPL Canada

Rep, Technical Support

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1-2 years of customer service experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

Day-To-Day Responsibilities

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves

WHAT WE’RE LOOKING FOR

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Compensation

Pay Type

Min Base

Max Base

Salary

CAD $50,000.00

CAD $80,000.00

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays and PTO
Enjoyable and dynamic company culture
Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Apply About employer

More about this job

Responsibilities

Manage customer service requests in ServiceNow, prioritize cases against service level agreements, and coordinate technician dispatches, parts requests, and vendor hardware repairs. Troubleshoot and escalate issues, keep customers and internal teams updated, and use monitoring tools to identify potential problems proactively.

Requirements

Requires a high school diploma or equivalent, 1–2 years of customer service experience, strong communication and problem-solving skills, and the ability to manage changing priorities independently and collaboratively. Preferred qualifications include a related college degree, audio-visual or video-conferencing experience, hardware repair and vendor coordination experience, monitoring-tool proficiency, manufacturer certifications, and familiarity with incident management systems.

Skills

Customer Service
Technical Support
Case Management
Troubleshooting
Problem-Solving
Written and Verbal Communication
Time Management
Task Prioritization
Vendor Coordination
Hardware Repair Coordination
Incident Management
Escalation Handling
Monitoring and Proactive Support
ServiceNow
Audio-Visual Technology

Benefits

Medical Benefits
Vision Insurance
Dental Insurance
Paid Holidays
Paid Time Off
Training and Professional Development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Symphony
Audio-Visual Technology
Video Conferencing
Technical Support
Customer Service
Case Management
Service Level Agreements
Incident Management
Troubleshooting
Field Technician Dispatch
Parts Requests
Hardware Repairs
Vendor Coordination
Return Merchandise Authorization
Escalation Handling
Monitoring Tools
Proactive Support
Internal Knowledge Bases
Vendor Guides
Manufacturer Forums
Zendesk
Freshdesk
Freshservice
Manufacturer Certifications
Electronics
Information Technology

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