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AVI-SPL Canada

Technician Onsite Support (Soutien technique sur place)

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English · French
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

VOS MISSIONS

What You’ll Do

The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

End User/White Glove Support: Scheduled in-room meeting support for special events or end users requiring audio-visual operator support prior to and during the meetings. Assist the client with Concierge services (Large scale user training, Livestream Events, Encore, etc.)
End User Support/Incident Management: Direct in-room support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
End User Support/Training: Education of end users in the operation of systems to promote a self-service environment. Promote adoption of the client’s meeting room services to the end user community
Room Sweeps: Operational checks of room system functionality and preparedness.
Preventive Maintenance: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
System Maintenance/Problem Management: Repair and restoration of audio-visual systems following a failure with the support of AVI SPL technical resources.
Equipment Repair: Coordination of repairs to system components.
Reporting: Development of management systems which will record the metrics and report KPIs relevant to the services delivered.
Inventory Management: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.
Meeting Room Assessments (MRA): Working with the AVI SPL commissioning specialist and other technical resources, test meeting room functionality and identify any shortcomings to the design standard. Document any issues uncovered during the MRA and work with the relevant AVI SPL resources to bring the rooms up to design standard and certify as complete.

Items To Consider

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will work on customer sites and may deal with a construction site type of work environment.

CE QUE NOUS RECHERCHONS

Must-Haves

WHAT WE’RE LOOKING FOR

Hands on familiarity with collaboration technologies, i.e. Microsoft Teams, Zoom or Cisco Webex, etc.
Understanding of fundamental network infrastructure technologies
Functional experience and understanding of Microsoft Office 365
Understanding and familiarity of basic signal flow for audio, video and control technologies
Ability to work and think independently and meet critical deadlines in a high paced environment
Ability to effectively communicate with employees, customers and colleagues
Minimum of 1 – 3 years of high touch end user support, rental/staging experience or audiovisual integration experience

Certifications En Audiovisuel

Installation professionnelle Crestron

AVIXA Quick Start to the Audio-Visual Industry

Certification générale AVIXA CTS

Nice-To-Haves

Hands on experience with MS Teams Admin Portal or Zoom Management Portal, etc.
Formal education in electronics or related field preferred
Preferred external trainings:
Collaboration and networking certifications:
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Azure or Office 365
CompTIA, CCNA or equivalent
Audio Visual certifications:
Crestron Professional Installation
Extron AV Associate Certification
AVIXA Quick Start to the Audio-Visual Industry
AVIXA CTS General Certification

RÉMUNÉRATION

Type de rémunération

Salaire de base minimal

Salaire de base maximal

À l'heure

33,29 $ CA

51,59 $ CA

Compensation

Pay Type

Min Base

Max Base

Hourly

CAD $33.29

CAD $51.59

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

POURQUOI VOUS AIMEREZ TRAVAILLER CHEZ NOUS

Une culture d’entreprise agréable et dynamique

World class tools to help you succeed in your career with AVI SPL
Robust onboarding plan including job shadowing
Training and professional development opportunities
On-site training and other learning opportunities
Paid holidays, stat days and flex days
Competitive wages
Medical benefits, including vision, health, dental and RRSP matching

EN SAVOIR PLUS SUR NOUS

More About Us

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

Read the full bilingual original

Le technicien de soutien sur place travaillera en collaboration avec le client, l’équipe de direction, le service d’assistance mondial et les équipes SIG afin d’offrir un soutien sur place aux clients d’AVI-SPL sur leur(s) site(s), dans le but ultime d’offrir une expérience de service à la clientèle de classe mondiale.

The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

VOS MISSIONS

Le technicien de soutien sur place travaillera en collaboration avec le client, l’équipe de direction, le service d’assistance mondial et les équipes SIG afin d’assurer un soutien sur place aux clients d’AVI-SPL sur leur(s) site(s), dans le but ultime d’offrir une expérience de service à la clientèle de classe mondiale.

Responsabilités Quotidiennes

Soutien aux utilisateurs finaux / Service haut de gamme : Assistance planifiée en salle pour des événements spéciaux ou des utilisateurs finaux nécessitant l’aide d’un opérateur audiovisuel avant et pendant les réunions. Aider le client avec les services de conciergerie (formation d’utilisateurs à grande échelle, événements diffusés en direct, Encore, etc.)

Soutien aux utilisateurs finaux et gestion des incidents : Assistance directe en salle en réponse aux incidents signalés par les utilisateurs, ainsi que gestion de la remontée des incidents vers le client ou les experts en la matière d’AVI-SPL. Gérer les incidents à l’aide du système de tickets du client et, le cas échéant, du système d’AVI-SPL.

Soutien aux utilisateurs finaux/formation : Formation des utilisateurs finaux au fonctionnement des systèmes afin de favoriser un environnement en libre-service. Promouvoir l’adoption des services de salles de réunion du client auprès de la communauté des utilisateurs finaux.

Vérifications des salles : Vérifications opérationnelles du bon fonctionnement et de l’état de préparation des systèmes dans les salles.

Entretien préventif : Vérifications complètes et planifiées du système et entretien du matériel avec le soutien des ressources techniques d’AVI SPL.

Entretien du système/gestion des problèmes : Réparation et remise en état des systèmes audiovisuels à la suite d’une défaillance, avec le soutien des ressources techniques d’AVI SPL.

Réparation de l’équipement : Coordination des réparations des composantes du système.

Rapports : Élaboration de systèmes de gestion permettant d’enregistrer les métriques et de produire des rapports sur les indicateurs de performance clés (IPK) pertinents pour les services fournis.

Gestion de l’inventaire : Gestion de l’inventaire des pièces de rechange, des consommables et des autres actifs directement liés à la prestation de ces services.

Évaluations des salles de réunion (MRA) : En collaboration avec le spécialiste de la mise en service d’AVI SPL et d’autres ressources techniques, tester le fonctionnement des salles de réunion et cerner toute non-conformité aux normes de conception. Documenter tout problème détecté lors de l’évaluation MRA et collaborer avec les ressources pertinentes d’AVI SPL pour mettre les salles en conformité avec les normes de conception et certifier qu’elles sont conformes.

What You’ll Do

The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

End User/White Glove Support: Scheduled in-room meeting support for special events or end users requiring audio-visual operator support prior to and during the meetings. Assist the client with Concierge services (Large scale user training, Livestream Events, Encore, etc.)
End User Support/Incident Management: Direct in-room support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
End User Support/Training: Education of end users in the operation of systems to promote a self-service environment. Promote adoption of the client’s meeting room services to the end user community
Room Sweeps: Operational checks of room system functionality and preparedness.
Preventive Maintenance: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
System Maintenance/Problem Management: Repair and restoration of audio-visual systems following a failure with the support of AVI SPL technical resources.
Equipment Repair: Coordination of repairs to system components.
Reporting: Development of management systems which will record the metrics and report KPIs relevant to the services delivered.
Inventory Management: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.
Meeting Room Assessments (MRA): Working with the AVI SPL commissioning specialist and other technical resources, test meeting room functionality and identify any shortcomings to the design standard. Document any issues uncovered during the MRA and work with the relevant AVI SPL resources to bring the rooms up to design standard and certify as complete.

Éléments à Prendre En Considération

Ce poste est situé à Toronto, en Ontario.

AVI-SPL se réserve le droit de modifier les horaires et le lieu de travail si nécessaire. Les horaires de travail peuvent varier en fonction des exigences du client et peuvent inclure des déplacements vers divers endroits dans le cadre de la gestion du compte.

Le titulaire de ce poste travaillera sur les sites des clients et pourra être amené à évoluer dans un environnement de travail de type chantier de construction.

Items To Consider

This role is located in Montreal, Quebec.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will work on customer sites and may deal with a construction site type of work environment.

CE QUE NOUS RECHERCHONS

Compétences Indispensables

Connaissance pratique des technologies de collaboration, telles que Microsoft Teams, Zoom ou Cisco Webex, etc.

Compréhension des technologies fondamentales d’infrastructure réseau

Expérience pratique et compréhension de Microsoft Office 365

Compréhension et connaissance du flux de signal de base pour les technologies audio, vidéo et de contrôle

Capacité à travailler et à réfléchir de façon autonome, et à respecter des échéances critiques dans un environnement au rythme soutenu

Capacité à communiquer efficacement avec les employés, les clients et les collègues

Minimum de 1 à 3 ans d’expérience en soutien technique personnalisé aux utilisateurs finaux, en location/mise en place d’équipements ou en intégration audiovisuelle

Must-Haves

WHAT WE’RE LOOKING FOR

Hands on familiarity with collaboration technologies, i.e. Microsoft Teams, Zoom or Cisco Webex, etc.
Understanding of fundamental network infrastructure technologies
Functional experience and understanding of Microsoft Office 365
Understanding and familiarity of basic signal flow for audio, video and control technologies
Ability to work and think independently and meet critical deadlines in a high paced environment
Ability to effectively communicate with employees, customers and colleagues
Minimum of 1 – 3 years of high touch end user support, rental/staging experience or audiovisual integration experience

Atouts

Expérience pratique avec le portail d’administration de Microsoft Teams ou le portail de gestion de Zoom, etc.

Formation en électronique ou dans un domaine connexe, un atout

Formations Externes Souhaitées

Certifications en collaboration et en réseaux :

Certification Microsoft 365 : Ingénieur associé en systèmes de communication et de collaboration

Certification Microsoft 365 : Administrateur associé de Teams

Microsoft Azure ou Office 365

CompTIA, CCNA ou équivalent

Certifications En Audiovisuel

Installation professionnelle Crestron

Certification Extron AV Associate

AVIXA Quick Start to the Audio-Visual Industry

Certification générale AVIXA CTS

Nice-To-Haves

Hands on experience with MS Teams Admin Portal or Zoom Management Portal, etc.
Formal education in electronics or related field preferred
Preferred external trainings:
Collaboration and networking certifications:
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Azure or Office 365
CompTIA, CCNA or equivalent
Audio Visual certifications:
Crestron Professional Installation
Extron AV Associate Certification
AVIXA Quick Start to the Audio-Visual Industry
AVIXA CTS General Certification

RÉMUNÉRATION

Type de rémunération

Salaire de base minimal

Salaire de base maximal

À l'heure

33,29 $ CA

51,59 $ CA

La rémunération réelle sera déterminée en fonction de facteurs tels que les compétences, l'expérience, les qualifications et le lieu de travail.

Compensation

Pay Type

Min Base

Max Base

Hourly

CAD $33.29

CAD $51.59

Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

POURQUOI VOUS AIMEREZ TRAVAILLER CHEZ NOUS

Une culture d’entreprise agréable et dynamique

Des outils de classe mondiale pour vous aider à réussir votre carrière chez AVI SPL

Un programme d’intégration complet comprenant un stage d’observation

Des possibilités de formation et de perfectionnement professionnel

Des formations sur place et d’autres possibilités d’apprentissage

Des congés payés, des jours fériés et des jours flexibles

Des salaires concurrentiels

Des avantages sociaux en matière de soins de santé, notamment des soins de la vue, des soins de santé, des soins dentaires et une cotisation équivalente à votre REER

WHY YOU’LL LIKE WORKING HERE

Enjoyable and dynamic company culture
World class tools to help you succeed in your career with AVI SPL
Robust onboarding plan including job shadowing
Training and professional development opportunities
On-site training and other learning opportunities
Paid holidays, stat days and flex days
Competitive wages
Medical benefits, including vision, health, dental and RRSP matching

EN SAVOIR PLUS SUR NOUS

Chez AVI-SPL Canada Ltd., nous sommes fiers de nos valeurs fondamentales : tisser des liens, être des pionniers, assumer nos responsabilités, agir avec intégrité et prospérer ensemble. Nous comptons les uns sur les autres pour offrir la meilleure solution à nos clients. Nous aimons ce que nous faisons, et chaque membre de notre équipe est essentiel à notre succès.

Nous nous efforçons de créer un milieu de travail où chacun est traité équitablement et avec respect, et où tous ont un accès égal aux occasions et aux ressources.

Dans le cadre de notre engagement à créer des milieux de travail plus heureux, plus engagés et plus productifs, nous veillerons à ce que la diversité, l’égalité et l’inclusion soient au cœur de nos activités.

More About Us

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

Apply About employer

More about this job

Responsibilities

The Onsite Support Technician provides on-premise audio-visual support, including meeting assistance, incident management, and system maintenance for customers. They are responsible for conducting room checks, managing inventory, and ensuring meeting rooms meet design standards.

Requirements

Candidates must have 1-3 years of experience in end-user support or audiovisual integration and possess a strong understanding of collaboration technologies like Microsoft Teams or Zoom. Proficiency in network infrastructure and basic signal flow for AV systems is required.

Skills

Microsoft Teams
Zoom
Cisco Webex
Microsoft Office 365
Network infrastructure
Signal flow
Audio-visual systems
Incident management
Technical support
Customer service
Inventory management
Preventive maintenance
Troubleshooting
Communication skills

Benefits

Health insurance
Vision care
Dental care
RRSP matching
Paid holidays
Statutory days
Flex days
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Audio-visual
Collaboration technologies
Microsoft Teams
Zoom
Cisco Webex
Network infrastructure
Microsoft Office 365
Signal flow
Incident management
Preventive maintenance
Inventory management
Meeting Room Assessments
Crestron
Extron
AVIXA
CTS
CCNA
CompTIA
Technical support
Customer service

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