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Added 13 mins ago
PC
Wealth Planning Assistant
Prospera Credit Union
New Westminster, BC
- Part-time
…that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local…
Added 13 mins ago
RE
Youth Care Worker (Night Shifts Only) - Prince Albert, SK
Ranch Ehrlo Society
Prince Albert, SK
- Full-time
Guide and support new employees, practicum students, and volunteers, as directed by the unit manager.
Added 13 mins ago
PN
Manager, Health, Safety & Environment
Pacific Northern Gas Ltd.
Burns Lake, BC · Dawson Creek, BC · Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
…This includes approximately 3,000 km of distribution mains and services pipelines and 1,200 km of transmission…
Added 13 mins ago
VC
Diagnostic Medical Sonographer - Clinical Educator/Instructor - Site/Department (P2BE)
Vancouver Coastal Health
Richmond, BC
- $48.47 to $60.48 CAD / hour
- Temporary
…care model and in accordance with established standards of professional practice and the vision, values and policies of the organization, works in a team-based environment and is…
Added 13 mins ago
PH
RN Maternity
Providence Healthcare
Vancouver, BC
- Full-time
We welcome all families with inclusive, accessible, and comprehensive maternity care services. We strive to provide culturally-safe and trauma-informed care. Indigenous people who are…
Added 13 mins ago
PH
Clinical Support Clerk
Providence Healthcare
Vancouver, BC
- Part-time
We welcome all families with inclusive, accessible, and comprehensive maternity care services. We strive to provide culturally-safe and trauma-informed care. Indigenous people who are…
Added 13 mins ago
A
Senior Environmental Scientist - Whitehorse
AECOM
Whitehorse, YT
- $175,000 to $230,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 13 mins ago
VG
Service Coordinator
Veralto Global
London, ON
- Full-time
…treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential…
Added 13 mins ago
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Project Manager (Municipal Infrastructure)
Chandos
Burnaby, BC · Calgary, Alberta
- $122,000 to $140,000 CAD / year
- Full-time
Ready to make a lasting impact through critical infrastructure? Join us as a Senior Project Manager and take the lead on projects that deliver safe, reliable services to the communities we…
Added 13 mins ago
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Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
BMO is a top 10 bank in North America supporting more than 13 million clients. Our services include personal and commercial banking, global markets, wealth management, and investment…
Added 13 mins ago
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Sales Support | Support aux ventes - Noramco
Noramco
Montreal, QC · NCS - St-Laurent
- Full-time
Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
Added 28 mins ago
Licensed Practical Nurse
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 28 mins ago
Senior Financial Officer, FMS Support Services
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Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.
Added 28 mins ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
Vancouver, BC
Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.
Added 28 mins ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
BC · West Vancouver, BC
Support the Senior Manager, FMS Support Services in the planning, management, and delivery of FMS Support Services.
Added 28 mins ago
Senior Financial Officer, FMS Support Services
First Nations Financial Management Board
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Added 28 mins ago
Drayton Valley Recreation Therapist
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Drayton Valley, AB
…enhance the well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and…
Added 28 mins ago
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Copy Editor (On Call) (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Part-time
This role is a hybrid work arrangment. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 28 mins ago
T
Claims Advisor, Catastrophe Claims
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Markham, ON
- Full-time
…more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and…
Added 28 mins ago
T
Senior Regional Manager, Financial Planning
TD
Aurora, ON
- Full-time
Are you a seasoned industry professional and team manager, excited to take a team of high-performing financial planners to the next levels of sales and service delivery at TD Wealth? If so,…
Added 28 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Halifax, NS
- Full-time
…more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and…
Added 28 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 28 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Saint John, NB
- Full-time
…more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and…
Added 28 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Calgary, AB
- Full-time
…more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and…
Added 28 mins ago
T
Catastrophe Claims Advisor - Bilingual French/English
TD
Montreal, QC
- Full-time
…more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and…

Aviso Wealth

Customer Service Experience Representative

Remote, Canada

Remote

$52,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $60,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.

We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry. We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal Call Centre and have high respect for our team. Our goals are nothing short of being the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

Who you are:

You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
You raise your team-mates up by being an amazing, positive person that can be relied upon
You work hard but also have fun and think it’s cool to work for a digital company poised to disrupt an underserviced industry
You take initiative to learn independently and are proud of your ability to improve
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!

What your day looks like:

This role can be summed up in a few simple bullets:

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Understand and apply department operating policies and procedures

Your experience and skills:

It helps if you’ve done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
If it was for a company that you can say really cared about customers and was known for that, even better
If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
If it was in an inbound Contact Centre and/or a retail store, then you are still on track
If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
If you have any experience in a digital company, you are really on track
Being able to change is important as our hours can change and so can your schedule
We use computers and other technology to do our jobs. You are technically savvy
Fluent communication skills in English are required and bilingual skills in French are an asset

Industry and Education

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
Experience in the financial services industry could help, especially if it was with a customer experience leader

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $52,000 - $60,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

The representative will respond to customer inquiries via telephone, email, and chat while providing exceptional, personalized service. They are also responsible for resolving client complaints with empathy and identifying opportunities for process improvement.

Requirements

Candidates should have at least one year of experience in a customer-facing role, preferably within an inbound contact center or retail environment. Strong communication skills and technical proficiency are required, while financial services experience is considered an asset.

Skills

Customer service
Communication
Problem solving
Empathy
Technical savvy
Process improvement
Relationship management
Financial services knowledge
Conflict resolution
Collaboration
Adaptability
Time management

Benefits

Competitive compensation
Health insurance
Dental insurance
Insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up
Retirement program matching
Learning and development
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Wealth management
Financial services
Contact centre
Customer experience
Investment funds course
Canadian securities course
Credit unions
Digital company
Process improvement
Inbound support
B2B
B2C
Financial administration
Client-centric
Asset management

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