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Added 43 mins ago
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Senior Associate - Investment Consulting
Aon
Toronto, ON
- Full-time
Our focus is on contributing to Aon's clients’ investment programs through development and application of innovative world‐class solutions, backed by our experience and the resources of Aon…
Added 43 mins ago
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Manager, Software Engineering
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Toronto, ON
- Full-time
Support pre-sales and business development with solution architecture input, demos, and technical Q&A
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Client Experience Associate
Royal Bank of Canada
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- Full-time
Assist advisor with managing and executing on their Client service plan and RBC partner/COI service plan.
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Human Resources Business Partner (Hybrid)
NextPlay HR
Oakville, ON
- $75,000 to $100,000 CAD / year
- Full-time
We're growing, and we're adding a Human Resources Business Partner to support our clients and help shape how we deliver as a firm. You'll manage your own client accounts, partner with…
Added 1 hour ago
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US Tax Manager
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- Full-time
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Personal Banking Associate Trainee
TD
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- $120,000 to $165,000 CAD / year
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Recruiter III
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- $38 to $44 USD / hour
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Apex is looking for a Technical Sourcing Recruiter to join forces and partner with our client's highly collaborative team of Technical Recruiters and Talent Acquisition Managers.
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Personal Banking Associate Trainee
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Added 2 hours ago
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Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
You will partner with Product, Engineering, Adoption, Strategy, and adjacent marketing teams to connect product and market strategy to integrated execution and measurable business impa
Added 2 hours ago
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Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR…
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Ad Operations Campaign Manager
St. Joseph Communications
Toronto, ON
- $75,000 to $80,000 CAD / year
Partner with Sales and AdOps to build robust, client-specific media plans that meet strategic objectives.
Added 3 hours ago
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Stage Experience Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 3 hours ago
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Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
You will partner with Product, Engineering, Adoption, Strategy, and adjacent marketing teams to connect product and market strategy to integrated execution and measurable business impact.
Added 3 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
You will partner with Product, Engineering, Adoption, Strategy, and adjacent marketing teams to connect product and market strategy to integrated execution and measurable business impact.
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Montreal, QC
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Offrir, lorsque la situation le commande, des solutions de rechange aux problèmes des clients dans le but de fidéliser le client en réglant le problème en un seul appel.
Added 3 hours ago
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Human Resources Business Partner
ATS Industrial Automation
Woodbridge, ON
- Full-time
The HR Business Partner will be the go-to resource for People Managers and their teams for all human resources related matters. This individual will be a trusted resource for HR expertise…
Added 3 hours ago
WS
Business Support Specialist - Bilingual - (Fixed Term Until February 2, 2027)
WCG Services
Ottawa, ON
- Full-time
Like WCG, you believe in the power of work, As a Business Support Specialist you'll play an integral role in supporting the team with a range of responsibilities including the coordination…
Added 3 hours ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Added 3 hours ago
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Sport Event Management - Account Coordinator
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Lead Archaeologist
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Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 3 hours ago
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Senior Archaeologist
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Added 3 hours ago
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Lead, AI Engineering
Bain & Company
Zurich, ON
- Full-time
…design and deliver AI-powered solutions that create measurable business impact. You’ll operate in multidisciplinary teams alongside Bain consultants, other experts in product, design,…
Added 4 hours ago
S
Stage Experience Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 4 hours ago
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Aviso Wealth

Senior Incident and Problem Manager

Remote, Canada

Remote

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Oct 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Your experience and skills:

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

The Senior Incident and Problem Manager leads end-to-end IT incident and problem management practices to ensure service restoration and operational resilience. This role facilitates major incident responses, conducts root cause analysis, and drives continuous improvement of ITIL-aligned processes.

Requirements

Candidates must have a bachelor's degree in IT or Computer Science and at least 5 years of experience in IT operations or service management. Proficiency in ITIL practices and experience with ITSM platforms like ServiceNow or Jira are required.

Skills

Incident management
Problem management
ITIL
ServiceNow
Jira Service Management
Root cause analysis
Service delivery
Operational governance
Crisis management
Change management
Cloud infrastructure
Cybersecurity
Communication
Stakeholder management
Production readiness

Benefits

Health insurance
Dental insurance
Insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up
Retirement program matching
Learning and development
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
ServiceNow
Jira Service Management
Remedy
Root Cause Analysis
Service Delivery
Operational Governance
Cloud
Cybersecurity
Azure
AWS
Financial Services
Wealth Management
MTTR
SLA
Change Management
Infrastructure
Monitoring
Automation
Production Readiness
Crisis Management
Service Resilience
IT Operations

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