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Added 7 mins ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The Director, Enterprise Architecture Strategy is the architecture strategist supporting the Assistant Vice President, Enterprise Architecture, Core Platforms.
Added 7 mins ago
SL
Director, Domain Enterprise Architect, Technology Modernization and Cloudification
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…cybersecurity, cloud engineering, AI platform teams, and application development, the Director aligns cloud migration with enterprise priorities, regulatory obligations, operational…
Added 7 mins ago
CA
Director of Quality Assurance
Cooke Aquaculture Inc.
NB
- Full-time
…seeking a results orientated individual to join our Company as Director of Quality…
Added 21 mins ago
CE
Pricing Analyst / Analyste de la tarification
Carrier Enterprise Canada
Brampton, ON
- $85,000 to $105,000 CAD / year
- Full-time
…our Brampton, ON offices, this role reports directly to the Director of Pricing and plays a critical part in shaping our pricing strategy by leveraging market analysis and structured price…
Added 23 mins ago
M-
Développeur Logiciel Principal.e, Plan de Contrôle - Laboratoire d'IA Souveraine
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Montreal, QC
- Full-time
As Staff Software Engineer, Control Plane, you will own the software through which administrators configure, govern, and understand the assembled stack. Reporting to the Senior Director of…
Added 38 mins ago
T
Sr. HR Business Partner
Thumbtack
Remote, Canada
- Full-time
- Remote
…operations, and employee relations support - and reports to the Director of HR Business…
Added 38 mins ago
HR
Senior Graphic Artist - Studio Casino Games
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
We’re looking for a super talented Senior Graphic Artist - Studio Slots, you’ll work with our Art Director developing the creative art and concepts of our in-house iCasino games. You will…
Added 51 mins ago
CO
COORDINATOR TRAINING & DEVELOPMENT # 66666
City of Toronto
Toronto, ON
- Full-time
Deliver, implement, facilitate and evaluate training and development programs with the use of divisional and packaged software.
Added 51 mins ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new…
Added 51 mins ago
A
DataStage Developer / Toronto, ON (Hybrid) - FTE
AceStack
Toronto, ON
- Full-time
We are seeking an experienced DataStage Developer with strong hands-on experience in IBM DataStage, ETL development, Unix/Linux, Autosys, and Oracle. The successful candidate will be…
Added 51 mins ago
SF
Program Officer
Sitka Foundation
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
Proficiency in Google Suite, Microsoft Office and (helpful but not essential) experience with grants management software (Sitka uses Fluxx).
Added 53 mins ago
Deputy Project Director
JDS Energy & Mining
Vancouver, BC
The Deputy Project Director will lead EPCM projects across various clients and sectors. The ideal candidate will have a proven track record in managing the full project lifecycle from basic…
Added 1 hour ago
Manager, Financial Accounting & Operations (CPA)
EY
Toronto, ON
The Finance and Operations Manager is responsible for the day-to-day functions of the Team. The role reports to the Director of Partnership Operations and supervises three colleagues. In…
Added 1 hour ago
Branch Administrator - Temporary
Government of Alberta
AB
The Branch Administrator provides high-level operational and administrative coordination support to the Executive Director's Office and branch leadership. The position serves as a key…
Added 1 hour ago
Staff Research Scientist (AI for Self-Driving Labs, 2-year Term)
University of Toronto
Toronto, ON
…industry, and government working to accelerate the discovery and development of advanced materials and molecules. The AC develops self-driving laboratories (SDLs), autonomous research…
Added 1 hour ago
GD
Curriculum Developer II - Saskatoon
Gabriel Dumont Institute
Saskatoon, SK
- Full-time
Responsibilities: Reporting directly to the Director of the Institute’s Culture and Heritage Department, specific duties include: developing curriculum materials, performing needs analyses;…
Added 2 hours ago
Staff Scientist (AI for Self-Driving Labs)
University of Toronto
Toronto, ON
…industry, and government working to accelerate the discovery and development of advanced materials and molecules. The AC develops self-driving laboratories (SDLs), autonomous research…
Added 2 hours ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 3 hours ago
SJ
Software Engineer
So Jobs
Toronto, ON
- $202,000 to $231,000 USD / year
- Full-time
In this role, you will motivate, manage, and inspire a team of software engineers to deliver innovative products alongside participating in hands-on development.
Added 4 hours ago
PH
Concurrent Disorders Counsellor, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…supervision of the Clinical Coordinator and direction of the Director Rehabilitation Services the Concurrent Disorders Counsellor, Maximum and Multi-Level Security Units position is…
Added 6 hours ago
GS
The Sitka Foundation - Program Officer
Gerard Search
Vancouver, BC
- Full-time
Proficiency in Google Suite, Microsoft Office and (helpful but not essential) experience with grants management software (Sitka uses Fluxx).
Added 6 hours ago
N
Director, Engineering
NielsenIQ
Toronto, ON
- $150,000 to $176,000 CAD / year
- Full-time
We are seeking a Director, Software Engineering to lead the engineering teams building and operating customer-facing SaaS product capabilities from our India engineering hub. This leader is…
Added 9 hours ago
SL
Senior Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Data Science, as a Senior Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in…
Added 11 hours ago
Director, Water and Wastewater Infrastructure Management
Region of Waterloo
Kitchener, ON
Directs growth planning through capital plan development and delivery of infrastructure projects, including the response to water capacity constraints, finding new water supply sources,…
Added 11 hours ago
COORDINATOR TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Deliver, implement, facilitate and evaluate training and development programs with the use of divisional and packaged software.

Aviso Wealth

Senior Incident and Problem Manager

Remote, Canada

Remote

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Oct 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Your experience and skills:

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

The Senior Incident and Problem Manager leads end-to-end IT incident and problem management practices to ensure service restoration and operational resilience. This role facilitates major incident responses, conducts root cause analysis, and drives continuous improvement of ITIL-aligned processes.

Requirements

Candidates must have a bachelor's degree in IT or Computer Science and at least 5 years of experience in IT operations or service management. Proficiency in ITIL practices and experience with ITSM platforms like ServiceNow or Jira are required.

Skills

Incident management
Problem management
ITIL
ServiceNow
Jira Service Management
Root cause analysis
Service delivery
Operational governance
Crisis management
Change management
Cloud infrastructure
Cybersecurity
Communication
Stakeholder management
Production readiness

Benefits

Health insurance
Dental insurance
Insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up
Retirement program matching
Learning and development
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
ServiceNow
Jira Service Management
Remedy
Root Cause Analysis
Service Delivery
Operational Governance
Cloud
Cybersecurity
Azure
AWS
Financial Services
Wealth Management
MTTR
SLA
Change Management
Infrastructure
Monitoring
Automation
Production Readiness
Crisis Management
Service Resilience
IT Operations

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