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Product Scrum & Functional Consultant - Operate
Deloitte
Toronto, ON
- Full-time
We are looking for a dynamic, proactive, and results-driven Infrastructure and Cloud Managed Services go-to-market consultant to help drive the development and execution of go-to-market…
Added 1 min ago
C
Geotechnical Engineer ***Signing Bonus May Apply***
CPKC
Toronto, ON
- Full-time
…geotechnical projects to address and resolve issues impacting railway infrastructure. Serving as a key technical expert, the manager ensures all field operations adhere to stringent safety…
Added 1 min ago
C
Sr. Practice Consultant-Public Cloud
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Toronto, ON
- Full-time
…relationships. OnX's capabilities span cloud, cybersecurity, digital infrastructure, data, AI, and managed services, with a track record of trust from Fortune 500 clients in highly…
Added 1 min ago
C
Geotechnical Engineer ***Signing Bonus May Apply***
CPKC
Calgary, AB
- Full-time
…geotechnical projects to address and resolve issues impacting railway infrastructure. Serving as a key technical expert, the manager ensures all field operations adhere to stringent safety…
Added 2 mins ago
Project Manager (Infrastructure & Facilities)
The City of Red Deer
Red Deer, AB
Lead and manage municipal infrastructure and facility projects from planning and design through construction and completion.
Added 2 mins ago
Indirect Materials Procurement Specialist
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(CAPEX) investments including logistics, to support our operations and growth
Added 30 mins ago
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Strategic Operations Manager - Partnerships
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Toronto, ON
- Full-time
Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment.
Added 30 mins ago
LK
Vice President, Sustainability
LHH Knightsbridge
Sudbury, ON
- Contract
The Vice President, Sustainability will lead the organization's sustainability, environmental, permitting, Indigenous relations, community engagement, and ESG strategy functions. This…
Added 30 mins ago
SR
Head of People
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Martell Group is looking for a Head of People to build and lead the people function across a fast-moving, high-growth organization.
Added 30 mins ago
NC
Engineer, Civil/Structural
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Vancouver, BC
- Full-time
The Vancouver Hub is Newmont’s Canadian regional office, home to corporate teams supporting our operations in British Columbia and across the Americas. Set in downtown Vancouver, this…
Added 30 mins ago
HR
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Added 30 mins ago
VR
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…senior manager, the Supervisor, Maintenance and Mechanical Operations, will be responsible for managing trades employees, general workers and day to day operations of the Equipment…
Added 30 mins ago
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· To oversee the organization’s physical infrastructure, including facilities, security, and information technology coordination, in alignment with finance, risk management, and corporate…
Added 32 mins ago
Head of People
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Martell Group is looking for a Head of People to build and lead the people function across a fast-moving, high-growth organization.
Added 32 mins ago
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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 32 mins ago
PP
Foreman
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Added 32 mins ago
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Added 47 mins ago
CM
Vice-President, Information Management & Information Technology
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Ottawa, ON · ON
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…enablement. The Vice-President will also direct reliable technology operations and service delivery across cybersecurity, cloud and network infrastructure, identity and access management,…
Added 47 mins ago
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Geotechnical Engineer -Project Manager
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Burnaby, BC
- $112,000 to $160,000 CAD / year
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AECOM is currently seeking a Geotechnical Engineer -Project Manager to lead consulting delivery of engineering services for various infrastructure projects in the Vancouver and other…
Added 47 mins ago
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Pipeline Maintenance Technician III
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Mississauga, ON
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…field work, problem-solving, and collaborating with a dedicated operations…
Added 1 hour ago
NC
Account Executive - Managed Services, Cloud & Cybersecurity
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Added 1 hour ago
CM
Vice-President, Information Management & Information Technology
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Ottawa, ON · Greater Ottawa Metropolitan Area
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…enablement. The Vice-President will also direct reliable technology operations and service delivery across cybersecurity, cloud and network infrastructure, identity and access management,…
Added 1 hour ago
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AI
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Added 1 hour ago
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6 to 8 years of progressive experience in asset management, infrastructure planning, facilities management, municipal operations, finance, engineering or related field.

Aviso Wealth

Senior Incident and Problem Manager

Remote, Canada

Remote

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Oct 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Your experience and skills:

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

The Senior Incident and Problem Manager leads end-to-end IT incident and problem management practices to ensure service restoration and operational resilience. This role facilitates major incident responses, conducts root cause analysis, and drives continuous improvement of ITIL-aligned processes.

Requirements

Candidates must have a bachelor's degree in IT or Computer Science and at least 5 years of experience in IT operations or service management. Proficiency in ITIL practices and experience with ITSM platforms like ServiceNow or Jira are required.

Skills

Incident management
Problem management
ITIL
ServiceNow
Jira Service Management
Root cause analysis
Service delivery
Operational governance
Crisis management
Change management
Cloud infrastructure
Cybersecurity
Communication
Stakeholder management
Production readiness

Benefits

Health insurance
Dental insurance
Insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up
Retirement program matching
Learning and development
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
ServiceNow
Jira Service Management
Remedy
Root Cause Analysis
Service Delivery
Operational Governance
Cloud
Cybersecurity
Azure
AWS
Financial Services
Wealth Management
MTTR
SLA
Change Management
Infrastructure
Monitoring
Automation
Production Readiness
Crisis Management
Service Resilience
IT Operations

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Jobs in Canada

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