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Added 14 mins ago
LC
Supervisor, Production
Loblaw Companies Limited
Richmond Hill, ON
- Full-time
The Supervisor Production will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations and to ensure optimal customer…
Added 14 mins ago
LD
Director, Software Engineering
Loblaw Digital
Toronto, ON
- Full-time
…growing team, to hold high standards in operation excellence and production…
Added 14 mins ago
NF
Pharmacy Technician Registered Full Time Day
No Frills
Fort Erie, ON
- Full-time
The role of the pharmacy technician is to aid the pharmacy in the production of prescriptions and provide optimal customer service. Participate actively in growing prescription and OTC…
Added 14 mins ago
P
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Pharmaprix
Boucherville, QC
- Part-time
Participer à la production de rapports financiers, le cas échéant.
Added 14 mins ago
P
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Pharmaprix
Boucherville, QC
- Full-time
Participer à la production de rapports financiers, le cas échéant.
Added 14 mins ago
P
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Pharmaprix
Repentigny, QC
- Full-time
Participer à la production de rapports financiers, le cas échéant.
Added 14 mins ago
P
Pharmacien(ne), rémunéré(e) à l’heure – PHX temps plein jour
Pharmaprix
Montreal, QC · Pierrefonds, QC
- Full-time
Participer à la production de rapports financiers, le cas échéant.
Added 14 mins ago
LA
Manager, Agency Operations
Loblaw Agency
Toronto, ON
- Full-time
The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our Shoppers Drug Mart brand portfolio.
Added 14 mins ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Toronto, ON
- Full-time
Partner with operations teams to improve application stability, resiliency, supportability, monitoring, incident response, and production performance.
Added 14 mins ago
LD
Director, Software Engineering
Loblaw Digital
Toronto, ON
- Full-time
…growing team, to hold high standards in operation excellence and production…
Added 14 mins ago
MP
Team Lead Pharmacist
MediSystem Pharmacy
Ottawa, ON
- Full-time
Establish/coordinate monthly and weekly production schedules and daily assignments of staff
Added 14 mins ago
UA
Automation Technician
UpScale Automation Inc.
Windsor, ON
- Full-time
…controls design, PLC programming, and on-site commissioning and production support. Our work spans a wide range of machine types and industries, which means every project brings something…
Added 14 mins ago
SD
Registered Pharmacy Technician - 15 Month Contract
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
a thorough knowledge of Pharmacy Practices. The Registered Pharmacy Technician will be called upon to support
Added 14 mins ago
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Pharmacy Assistant
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Added 14 mins ago
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Freelance Content Creator Roster | Loblaw Agency Social Team
Loblaw Agency
Toronto, ON
- Part-time
As part of our freelance roster, you may be tapped to support different brands, briefs and cultural moments across the Loblaw enterprise, from planned content and recurring social formats…
Added 1 hour ago
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Warehouse Associate
SmartShield Packaging
Cambridge, ON
- Full-time
…receiving, organizing, and preparing materials and finished goods to support production and customer orders. Working closely with the production, procurement, and logistics teams, you’ll…
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Foam Production Associate
SmartShield Packaging
Cambridge, ON
- Full-time
Job Title: Foam Production Associate (Afternoon Shift)
Added 2 hours ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
TC
Forgerock Developer
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Montreal, QC
- Full-time
Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Federation solutions.
Added 2 hours ago
TI
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Themesoft Inc.
Toronto, ON
- Contract
2. Practical PL/SQL development experience within an OFSAA application environment.
Added 3 hours ago
TI
Application Release Engineer
Themesoft Inc.
Toronto, ON
- Contract
8. Execute monthly patching activities and support application upgrades/migrations in production and PAT environments.
Added 4 hours ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…including the coordination of a multi-stakeholder committee and the production of reusable e-learning resources. The Coordinator will work closely with trainees, researchers, speakers,…
Added 4 hours ago
R|
Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Manage cloud-based development and deployment environments and support application deployment across research and production environments.
Added 5 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 5 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…

Aviso Wealth

Senior Incident and Problem Manager

Remote, Canada

Remote

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Oct 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Your experience and skills:

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

The Senior Incident and Problem Manager leads end-to-end IT incident and problem management practices to ensure service restoration and operational resilience. This role facilitates major incident responses, conducts root cause analysis, and drives continuous improvement of ITIL-aligned processes.

Requirements

Candidates must have a bachelor's degree in IT or a related field and at least 5 years of experience in IT operations or service management. Proficiency in ITIL practices and experience with ITSM platforms like ServiceNow or Jira are required.

Skills

Incident management
Problem management
ITIL
ServiceNow
Jira Service Management
Root cause analysis
Change management
Service delivery
Operational governance
Crisis management
Communication
Cloud infrastructure
Cybersecurity
Vendor management
Monitoring tools
Automation

Benefits

Health insurance
Dental insurance
Insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up
Retirement program matching
Learning and development
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
ServiceNow
Jira Service Management
Root Cause Analysis
Change Governance
Service Delivery
Operational Resilience
Cloud
Cybersecurity
Azure
AWS
MTTR
SLA
Financial Services
Wealth Management
IT Operations
Automation
Monitoring
Production Readiness
Service Transition
Remedy
Infrastructure
Network
Crisis Management
Governance
Operational Reporting
Vendor Management
Risk Management

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