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Added 9 mins ago
EB
Director, Accounting & Consolidation
EQ Bank
Toronto, ON
- Full-time
The Director, Accounting & Consolidation plays a critical role within the Bank’s Accounting and Finance Department and is responsible for the effective and efficient management of core…
Added 9 mins ago
T
Manager, Tangerine Investment Funds Ltd Compliance
Tangerine
Toronto, ON
- Full-time
Supports the Senior Manager, Compliance and Director, Compliance in maintaining an effective compliance management framework through the development and maintenance of policies and…
Added 10 mins ago
Director, Value Realization Office
Scotiabank
Toronto, ON
The Director, Value Realization Office (VRO) within the Business & Journey Enablement team is a pivotal leadership role in Global Wealth Management & Insurance (GWM&I) serving as a…
Added 10 mins ago
Manager, Financial Accounting & Operations (CPA)
EY
Toronto, ON
The Finance and Operations Manager is responsible for the day-to-day functions of the Team. The role reports to the Director of Partnership Operations and supervises three colleagues. In…
Added 25 mins ago
M
Director of Product Growth
Manulife
Toronto, ON
- Full-time
Reporting to the Senior Director of Product Management (Head of Product), this role will operate as a leader, a strategist, a consultant and an implementer, and will focus on accelerating…
Added 25 mins ago
T
Director, Education Operations
TVO
Toronto, ON
- Full-time
Reporting to the Vice President, Education and working alongside the Education Director team, the Director, Education Operations leads learner and customer experience, portfolio operations,…
Added 25 mins ago
EU
Senior Manager, Market Access & Government Affairs
Eisai US
Canada
- Full-time
Reporting to the Associate Director of Market Access & Government Affairs, the Senior Manager, Market Access & Government Affairs is responsible for building and leveraging relationships…
Added 25 mins ago
IB
Product Operations Manager
Indigo Books & Music
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
…success, and bring the Indigo brand to life through meaningful business…
Added 40 mins ago
TV
Director, Health and Wellness
The Vantage Talent Group
Burlington, ON
- $110,000 to $135,000 CAD / year
- Full-time
A client of ours is seeking a Director, Health & Wellness to lead and grow its health and wellness offering. This is a senior, client-facing role combining subject-matter expertise,…
Added 40 mins ago
SJ
Manager Occupational Therapy, Physiotherapy and Recreational Therapy
St. Joseph's Healthcare Hamilton
Hamilton, ON
- $66.33 to $76.9 CAD / hour
- Full-time
Reporting to the Director of Interprofessional Practice, the Manager, Occupational Therapy, Physiotherapy and Recreational Therapeutic Services provides strategic, clinical, operational,…
Added 40 mins ago
R
VP, Strategy and Operations
RELX
Toronto, ON
- Full-time
Own the development and refresh of the Global Procurement multi-year strategy, aligned to RELX Group strategy and to each business area's plan.
Added 40 mins ago
C(
Philanthropy Operations Coordinator
CPAC (Cable Public Affairs Channel / Chaîne d'affaires publiques par câble)
Ottawa, ON
- Contract
Working closely with the Director of Development and the CEO, this role will help ensure that every donor and prospect interaction is accurately recorded, appropriately acknowledged and…
Added 41 mins ago
Director, HR Operations
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
As HR Director, Operations, you will partner with Retail Operations leaders to shape and deliver people strategies that support business performance, employee engagement, and talent…
Added 41 mins ago
Financial Analyst
KSR
Chatham-Kent, ON · Ridgetown, ON
Support business case development for new programs, capital investments, cost reduction initiatives, and strategic opportunities
Added 1 hour ago
AH
RAI Lead
Alberta Health Services
Calgary, AB
- Full-time
…improvement across Assisted Living Alberta. Reporting to the Director, Clinical Support and Quality, the role leads initiatives supporting the consistent application and effective use of…
Added 1 hour ago
AH
Director
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Director, Cancer Advanced Analytics, is responsible for oversight of the Cancer Advanced Analytics program. This includes strategic leadership in advancing cancer analytics for health…
Added 1 hour ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 1 hour ago
AH
Senior Consultant
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…identifying improvement opportunities, and contribute to the development of sustainable systems that strengthen accountability and outcomes. Using evidence-informed approaches, data…
Added 1 hour ago
RH
Director of Finance And Accounting
Robert Half
Hamilton, ON
- $150,000 to $170,000 CAD / year
- Full-time
…stewardship, operational partnership, process improvement, and team development. Reporting to senior leadership, the Director of Finance will work closely with Sales, Operations, and other…
Added 1 hour ago
RD
Technical Sales Representative
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
As a Technical Sales Representative, you will take direct ownership of business development and commercial growth in the Canadian market. Working in close collaboration with the Managing…
Added 1 hour ago
I
Product Operations Manager
Indigo
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
…success, and bring the Indigo brand to life through meaningful business…
Added 1 hour ago
*Regulatory Compliance and Affairs Advisor
Recrute Action
Montreal, QC
Reporting to the Director, Compliance and Chief Compliance Officer (CCO), the incumbent serves as a senior subject matter expert within the Compliance Department and contributes to the…
Added 1 hour ago
Manager, Regulatory Affairs (Clinical Labeling)
Telix Pharmaceuticals (AMER)
Canada
…that support investigational products throughout the clinical development lifecycle. Provides strategic direction and operational oversight for IMP labeling activities throughout the…
Added 1 hour ago
FR
Senior Director, Energy & Power, Corporate, Infrastructure and Project Finance Group - Toronto
Fitch Ratings
Toronto, ON
- Full-time
Senior Director, Energy and Power, Corporate, Infrastructure and Project Finance Group
Added 1 hour ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…

Aviso Wealth

Senior Incident and Problem Manager

Remote, Canada

Remote

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Oct 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported

We Dare –You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working

We Share – You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed

We Deliver – You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Your experience and skills:

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

The Senior Incident and Problem Manager leads end-to-end IT incident and problem management practices to ensure service restoration and operational resilience. This role facilitates major incident responses, conducts root cause analysis, and drives continuous improvement of ITIL-aligned processes.

Requirements

Candidates must have a bachelor's degree in IT or a related field and at least 5 years of experience in IT operations or service management. Proficiency in ITIL practices and experience with ITSM platforms like ServiceNow or Jira are required.

Skills

Incident management
Problem management
ITIL
ServiceNow
Jira Service Management
Root cause analysis
Change management
Service delivery
Operational governance
Crisis management
Communication
Cloud infrastructure
Cybersecurity
Vendor management
Monitoring tools
Automation

Benefits

Health insurance
Dental insurance
Insurance benefits
Generous vacation time
Fitness benefit
Parental leave top-up
Retirement program matching
Learning and development
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Problem Management
ITIL
ServiceNow
Jira Service Management
Root Cause Analysis
Change Governance
Service Delivery
Operational Resilience
Cloud
Cybersecurity
Azure
AWS
MTTR
SLA
Financial Services
Wealth Management
IT Operations
Automation
Monitoring
Production Readiness
Service Transition
Remedy
Infrastructure
Network
Crisis Management
Governance
Operational Reporting
Vendor Management
Risk Management

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