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Added 13 mins ago
CI
Analyst, Business Systems - CRM
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements,…
Added 13 mins ago
AP
People Operations Lead
AMZ Prep®
Toronto, ON
- Full-time
Run hiring from intake to offer: define the role with the manager, source, screen, coordinate interviews and close. Build scorecards and keep decisions moving.
Added 13 mins ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
Added 13 mins ago
HB
Senior Analyst, National Sales Analytics
HomeEquity Bank
Toronto, ON
- Full-time
Reporting to the Manager, National Sales Analytics, the Senior Analyst, National Sales Analytics will be responsible for the collection, analysis, and reporting of sales related data in an…
Added 13 mins ago
O
Sr. Software Developer
OpenText
Waterloo, ON
- Full-time
…that support critical business operations. Reporting to the Manager, Enterprise Applications, you’ll use your software development expertise and problem-solving skills to design, develop,…
Added 13 mins ago
CG
Catering Manager Full Time
Compass Group Canada
Ottawa, ON
- $26.75 CAD / hour
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 13 mins ago
R
Senior Relationship Manager, Commercial Financial Services - Healthcare Professionals- EN
RBC
Montreal, QC
- Full-time
Added 13 mins ago
VB
Financial Planning and Analysis Manager
Vaco by Highspring
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Our client is a buy-sell distributor in the food and consumer packaged goods industry. They are looking for a Manager, Client Services who will be responsible for ensuring day‑to‑day…
Added 13 mins ago
M
Chef de programme technique / Technical Program Manager
mthree
Montreal, QC
- $70,000 to $92,000 CAD / year
- Full-time
…l'accès à des rôles de premier plan dans la technologie, la finance, l'aviation et l'assurance. Rejoignez-nous pour travailler sur des projets technologiques révolutionnaires, des…
Added 13 mins ago
T
Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
Mississauga, ON
- Part-time
Generally reports to a Manager Customer Experience or Branch Manager
Added 13 mins ago
MI
Senior Manager Design Engineer, NA
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
Added 13 mins ago
Practice Manager (Ottawa, ON)
VetStrategy / Daubigny
Ottawa, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 13 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Pemberton, BC
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 13 mins ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Victoria, BC
Master time manager, you can prioritize your workload while demonstrating confidentiality and discretion
Added 13 mins ago
BB
Data Governance Manager
Bridgewater Bank
Calgary, AB
- Full-time
As Manager, Data Governance, you’re the trusted voice helping ensure the data behind our decisions is accurate, secure, well-managed, and ready to deliver real business value.
Added 13 mins ago
D
Manager
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
- Full-time
Added 13 mins ago
C
Relationship Manager, Business Banking - Sherbrooke
CIBC
Sherbrooke, QC
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 13 mins ago
B
Data Governance Specialist (Data Analytics) - BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 13 mins ago
B
Bilingual Client Services Associate (15 month contract)
BMO
Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 13 mins ago
SC
Contract Administrator
SYSTRA Canada
Toronto, ON
- Full-time
¢ Responsible to the Lead administrator or Commercial Manager for relevant commercial/ contract administration/ cost aspects of the project.
Added 13 mins ago
RM
Warehouse Manager
Ratermann Manufacturing
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
Ratermann Manufacturing is seeking an experienced, hands-on Warehouse Manager to lead warehouse operations in Ontario. This role is responsible for people leadership, safety, inventory…
Added 13 mins ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
Added 13 mins ago
CG
Resident District Manager
Compass Group Canada
Burnaby, BC
- Full-time
Overview: The Resident District Manager directs and manages operations to achieve short and long-term profit and total volume objectives and is accountable for client retention and revenue…
Added 13 mins ago
FI
Middle-Office OTC Derivatives Analyst
FP Inc.
Toronto, ON
- $35 to $41 CAD / hour
- Contract
Perform ad hoc requests when directed by the manager
Added 13 mins ago
RI
Associate Portfolio Manager, Asset Allocation
RBC Insurance
Toronto, ON
- Full-time
Reporting to the Director, Senior Portfolio Manager - Asset Allocation, this role works closely with ALM, Actuarial, Finance, Risk, Product, and Pricing to translate liability needs,…

Aviso

Bilingual Customer Service Experience Representative, Temporary

Vancouver, BC, Canada

$52,000 to $60,000 CAD / year · Temporary

Apply on LinkedIn About employer

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Job details

Pay: $52,000 to $60,000 CAD / year
Job type: Temporary
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an open role with an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team for 12 months.

We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry. We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal Call Centre and have high respect for our team. Our goals are nothing short of being the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Bilingual Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

Who you are:

You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
You raise your team-mates up by being an amazing, positive person that can be relied upon
You work hard but also have fun and think it's cool to work for a digital company poised to disrupt an underserviced industry
You take initiative to learn independently and are proud of your ability to improve
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!

What your day looks like:

This role can be summed up in a few simple bullets:

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Understand and apply department operating policies and procedures

Requirements

Your experience and skills:

It helps if you've done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
If it was for a company that you can say really cared about customers and was known for that, even better
If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
If it was in an inbound Contact Centre and/or a retail store, then you are still on track
If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
If you have any experience in a digital company, you are really on track
Being able to change is important as our hours can change and so can your schedule
We use computers and other technology to do our jobs. You are technically savvy
Fluent communication skills in English and French are required

Industry and Education

A post-secondary education is not required but if you have one in financial administration or services, that's a plus!
Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
Experience in the financial services industry could help, especially if it was with a customer experience leader

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $52,000 - $60,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to customer and financial advisor inquiries by telephone, email, and chat, providing accurate, courteous, compliant, and timely support for Aviso products and services. Resolve problems and complaints with empathy, contribute to process improvements, and follow department policies and procedures.

Requirements

The role requires fluent communication in English and French, technical proficiency, adaptability to changing schedules, and a customer-focused approach. More than one year of customer-support experience is an asset, particularly in a contact centre, retail, business-to-business-to-consumer, digital, or financial services environment; post-secondary education and investment courses are optional assets.

Skills

Bilingual Communication
Customer Service
Customer Experience
Telephone Support
Email Support
Chat Support
Problem Resolution
Complaint Handling
Empathy
Written And Verbal Communication
Process Improvement
Policy And Procedure Compliance
Initiative
Adaptability
Technical Savviness
Financial Services Knowledge

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Contact Centre
Financial Services
Wealth Management
Investment Services
Bilingual Communication
English
French
Telephone Support
Email Support
Chat Support
Inbound Support
Complaint Resolution
Problem Solving
Process Improvement
Operating Policies And Procedures
Business-To-Business-To-Consumer
Digital Company
Investment Funds Course
Canadian Securities Course
Credit Unions
Financial Administration
Compliance
Customer Support

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Work requirements

Jobs in Canada