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Added 12 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…with over 35 years of helping Canadian investors build better financial futures, they embrace innovation, transparency, leadership, and collaboration. Consistently recognized as one of…
Added 12 mins ago
LS
Intermediate Project Accountant - Permanent - 19417
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Ottawa, ON
- Full-time
…detail-oriented, Construction industry-focused Intermediate Project Accountant to join their growing team on a full-time, permanent basis. The successful candidate will have experience in…
Added 12 mins ago
UT
Business System Analyst #26-28193
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Our client, a leading North American financial institution, is expanding a foundational AI program and is adding a Business Systems Analyst V / Engineering Delivery Coordinator to a growing…
Added 12 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
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IT - Bus Systems Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 12 mins ago
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Accounting Administrator
Adecco
Toronto, ON
- $21 to $24 CAD / hour
- Temporary
…within a professional office environment while supporting key financial operations. This is a six-month contract with the possibility of extension based on business needs and…
Added 12 mins ago
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Investment Operations Associate
Polar Asset Management Partners Inc.
Toronto, ON
- Full-time
Desire and a keen interest to work in the financial industry
Added 12 mins ago
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Mortgage Agent - Level 1 | NP Mortgages | Scarborough, ON
NP Mortgages
Toronto, ON
- Full-time
Added 12 mins ago
GL
Accountant, Receivables & Trust
Goodmans LLP
Toronto, ON
- Full-time
We are looking for a full-time Accountant, Receivables and Trust to join our Finance team. Reporting to the Assistant Controller, you will collaborate with colleagues in Finance and the…
Added 12 mins ago
BC
Vice-President, Investment Asset Management
Build Canada Homes | Maisons Canada
Toronto, ON
- Full-time
Oversees portfolio performance management activities to monitor investment outcomes against strategic, financial, and operational objectives.
Added 12 mins ago
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Assistant Property Manager - Parkside Square
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Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…leasing success, enhancing resident satisfaction, overseeing financial performance, and supporting a high-performing team. If you're passionate about real estate, customer service, and…
Added 12 mins ago
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Principal Software Engineer – Collateral Treasury Trading Platforms
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Toronto, ON · Greater Toronto Area, Canada
- $91,600 to $137,300 CAD / year
- Full-time
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most…
Added 12 mins ago
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- Full-time
…partners with the Treasury Director on banking activities, financial risk management and reporting. The role is also responsible for reviewing, documenting, tracking and recording all loans…
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- Full-time
The Controller is responsible for the day-to-day financial management of the company. This role oversees accounting, cash flow, budgeting, financial reporting and compliance while providing…
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- Full-time
…comparisons, and cost variance analyses to monitor project financial performance and identify potential budget shortfalls or…
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- Full-time
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Added 12 mins ago
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Branch Manager, Commercial Insurance
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Bathurst, NB · Moncton, NB · Saint John, NB · Halifax, NS
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Added 12 mins ago
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Excellence Peterbilt is looking for a Financial Advisor to contribute to the growth of its heavy-duty truck and equipment financing operations.
Added 12 mins ago
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Analyst, Financial
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Lab Technician - Biology (2026-13-40)
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Windsor, ON
Pension Plan: Participation in a pension plan that supports long-term financial security and retirement planning.
Added 12 mins ago
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AR & Credit Card Administrator
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- Full-time
…operations of the Finance function by maintaining accurate financial records, resolving payment discrepancies, administering credit card processes, and providing responsive service to…
Added 28 mins ago
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- Full-time
Analytical, with strong financial literacy and business acumen
Added 28 mins ago
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Client Advisor
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Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Aviso

Customer Service Experience Representative

Toronto, ON, Canada

$52,000 to $60,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $52,000 to $60,000 CAD / year
Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.

We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry. We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal Call Centre and have high respect for our team. Our goals are nothing short of being the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

Who you are:

You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
You raise your team-mates up by being an amazing, positive person that can be relied upon
You work hard but also have fun and think it's cool to work for a digital company poised to disrupt an underserviced industry
You take initiative to learn independently and are proud of your ability to improve
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!

What your day looks like:

This role can be summed up in a few simple bullets:

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Understand and apply department operating policies and procedures

Requirements

Your experience and skills:

It helps if you've done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
If it was for a company that you can say really cared about customers and was known for that, even better
If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
If it was in an inbound Contact Centre and/or a retail store, then you are still on track
If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
If you have any experience in a digital company, you are really on track
Being able to change is important as our hours can change and so can your schedule
We use computers and other technology to do our jobs. You are technically savvy
Fluent communication skills in English are required and bilingual skills in French are an asset

Industry and Education

A post-secondary education is not required but if you have one in financial administration or services, that's a plus!
Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
Experience in the financial services industry could help, especially if it was with a customer experience leader

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $52,000 - $60,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Respond to customer and financial advisor inquiries by phone, email, and chat, providing accurate, courteous, compliant, and timely support. Resolve problems and complaints, deliver personalized service, follow operating procedures, and contribute to process improvements.

Requirements

The posting indicates that more than one year of customer-helping experience is beneficial, particularly in an inbound contact centre, retail, or financial services environment; post-secondary education and investment courses are optional. Candidates should communicate fluently in English, be comfortable with technology, adapt to changing schedules, and show initiative, empathy, and a strong commitment to customer service.

Skills

Customer Service
Customer Experience
Verbal Communication
Written Communication
Problem Resolution
Complaint Handling
Empathy
Active Listening
Product Knowledge
Process Knowledge
Continuous Improvement
Adaptability
Initiative
Technical Savviness
Teamwork
English Fluency

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Contact Centre
Inbound Contact Centre
Financial Services
Wealth Management
Investment Services
Credit Unions
Customer Inquiries
Telephone Support
Email Support
Chat Support
Problem Resolution
Complaint Handling
Operating Policies And Procedures
Process Improvement
Compliance
Product Knowledge
Financial Administration
Investment Funds Course
Canadian Securities Course
Business-To-Business-To-Consumer
Digital Company
English Communication
French Bilingualism

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