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Added 4 mins ago
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Maintenance Technician
CBRE HV
Toronto, ON
- Full-time
This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.What You’ll…
Added 4 mins ago
RB
Director – Implementation Assurance Testing
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Toronto, ON
- Full-time
The Director functions as a thought leader on implementation assurance and testing governance, ensuring that IAT processes remain aligned with evolving regulatory requirements, operational…
Added 4 mins ago
PN
Manager, Health, Safety & Environment
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Burns Lake, BC · Dawson Creek, BC · Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
Formal people leader for a team of HSE professionals, consultants and Field [contract] SMEs
Added 4 mins ago
Senior Business Analyst – Post Booking Optimization - Toronto, ON
Flight Centre
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Senior Environmental Scientist - Whitehorse
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- $175,000 to $230,000 CAD / year
- Full-time
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TS
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- Full-time
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GD
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Ottawa, ON · Dartmouth, Nova Scotia
- Full-time
Presenting technical content at design reviews and team meeting
Added 4 mins ago
GD
Software Engineering Developer, Air & Naval
General Dynamics Missions System International
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Added 19 mins ago
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Added 19 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
You’re a natural leader who knows how to motivate a team;
Added 19 mins ago
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Electrical Engineering Co-op Student
Sandvik
Winnipeg, MB
- Full-time
Start building your electrical engineering career with work you can see in action. Apply today to develop your technical skills, contribute to meaningful projects and gain valuable…
Added 19 mins ago
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Senior Associate, AI and Data Strategy Consultant
RSM US LLP
Toronto, ON
- Full-time
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ASSISTANT MANAGER
Boutique La Vie En Rose
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You are a natural leader who knows how to motivate a team;
Added 19 mins ago
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Data Engineer II
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Toronto, ON
- Full-time
Articulate complex, large scale, and high impact technical design and development details to non-technical business partners
Added 19 mins ago
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Software Engineer II
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Toronto, ON
- Full-time
…standards, automation and reusable patterns, and help improve team delivery through pragmatic technical recommendations and disciplined…
Added 19 mins ago
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- Full-time
…seeking a Health & Benefits COE Associate to join our onshore team. This role supports local Health & Benefits consulting teams by completing complex analyses, reports, and financial…
Added 19 mins ago
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Director, Technology & Digital Transformation
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Toronto, ON · Scarborough, Ontario
- Full-time
Sunpan is looking for a hands-on technology leader for our technology and digital transformation strategy. The Director will define how we structure, grow and continuously improve our IT…
Added 19 mins ago
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Project Manager IT-related Level 2
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BC · British Columbia, Canada
- Contract
Coordination across business teams, technical teams, vendors, and other stakeholders
Added 19 mins ago
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Branch Manager
CDN
Grande Prairie, AB
- Full-time
CDN is a recognized industry leader in the energy services sector. CDN is a full-service provider with expertise in E&I maintenance, renewables/solar, major projects, combustion & emissions…
Added 20 mins ago
T
Agile Development Manager
TechInsights
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- Full-time
…follow-through, this role demands an organized, data-driven leader who thrives in an Agile environment. You will foster a positive, productive work environment while championing innovation…
Added 20 mins ago
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Director, Head of Equity Derivatives Risk Engineering
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- Full-time
…professionalize current operations, then partner with their team, the quant group and the desks to define and deliver the next generation of the risk platform: faster, more resilient,…
Added 20 mins ago
GP
ASM - water utilities Western
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Vaughan, ON
- Full-time
GF Piping Systems is part of the Georg Fischer team, a market leader in providing sustainable and innovative piping solutions for customers in a multitude of industries (Natural Gas, Water…
Added 20 mins ago
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Environmental & Social Impact Assessment Operations Team Lead
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Added 20 mins ago
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Senior Product Marketing Manager
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- Full-time
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Added 20 mins ago
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Threat Prevention & Security Platforms Lead
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Aviso

Customer Service Experience Representative

Vancouver, BC, Canada

$52,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $60,000 CAD / year
Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team.

We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry. We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal Call Centre and have high respect for our team. Our goals are nothing short of being the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

Who you are:

You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
You raise your team-mates up by being an amazing, positive person that can be relied upon
You work hard but also have fun and think it's cool to work for a digital company poised to disrupt an underserviced industry
You take initiative to learn independently and are proud of your ability to improve
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!

What your day looks like:

This role can be summed up in a few simple bullets:

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Understand and apply department operating policies and procedures

Requirements

Your experience and skills:

It helps if you've done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
If it was for a company that you can say really cared about customers and was known for that, even better
If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
If it was in an inbound Contact Centre and/or a retail store, then you are still on track
If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
If you have any experience in a digital company, you are really on track
Being able to change is important as our hours can change and so can your schedule
We use computers and other technology to do our jobs. You are technically savvy
Fluent communication skills in English are required and bilingual skills in French are an asset

Industry and Education

A post-secondary education is not required but if you have one in financial administration or services, that's a plus!
Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
Experience in the financial services industry could help, especially if it was with a customer experience leader

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $52,000 - $60,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Respond to customer and financial advisor inquiries by telephone, email, and chat, providing courteous, accurate, timely, and compliant support for Aviso products and services. Resolve problems and complaints with empathy, contribute to process improvements, and follow department policies and procedures.

Requirements

The role seeks customer-support experience, ideally over one year in a contact centre or retail setting, with strong communication, technical aptitude, adaptability, and a commitment to learning. Fluent English communication is required; French is an asset, while post-secondary education and investment courses are optional advantages.

Skills

Customer Service
Customer Experience
Telephone Support
Email Support
Chat Support
Problem Resolution
Complaint Handling
Communication
Active Listening
Empathy
Solution-Focused Thinking
Process Improvement
Policy And Procedure Compliance
Adaptability
Technical Savviness
Financial Services

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Contact Centre
Telephone Support
Email Support
Chat Support
Financial Services
Wealth Management
Investment Services
Credit Unions
Business-To-Business-To-Consumer
Problem Resolution
Complaint Handling
Process Improvement
Operating Policies And Procedures
Regulatory Compliance
Investment Funds Course
Canadian Securities Course
IFIC
CSC
English
French
Digital Company

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