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Added 11 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
…renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a…
Added 11 mins ago
BH
AI Strategist
Beacon Holdings
Toronto, ON
- Full-time
You will lead AI deployments for the end customers of our portfolio companies, working tightly with our GMs to turn trusted relationships into new AI business. You own the engagement from…
Added 11 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Owen Sound, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 11 mins ago
NA
Chair - Business Administration, Accounting (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.
Added 11 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Lead the practical adoption of AI-enabled software engineering across design, development, testing, documentation, operations, and knowledge work. Evaluate and introduce AI-assisted…
Added 11 mins ago
MC
Senior Electrical / Transportation Engineer - Illumination & Traffic Signals
MatchBox Consulting Group
Oakville, ON
- Full-time
The successful candidate will lead electrical engineering design for Ministry of Transportation Ontario (MTO) projects, oversee technical deliverables, and manage multiple transportation…
Added 11 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
…partner with business stakeholders and solutioning teams to lead and drive the implementation of technology solutions incrementally towards the enterprise architectural…
Added 11 mins ago
XW
Responsable d’équipe, Souscription et Données /
XN Worldwide Insurance
Montreal, QC
- Full-time
Manage team performance, employee development, attendance, and the application of company policies and procedures.
Added 11 mins ago
MC
P&C project engineer
MatchBox Consulting Group
Burnaby, BC
- Contract
…exciting opportunity for a senior engineering professional to lead the design and delivery of complex protection and control (P&C) projects supporting critical electrical utility…
Added 11 mins ago
MC
Pre-construction Manager
MatchBox Consulting Group
Langley (District), BC · Langley, BC
- Full-time
…budgeting, estimating, value engineering, scheduling, and proposal development across a diverse portfolio of commercial, institutional, industrial, and mixed-use…
Added 11 mins ago
YS
Senior Operations Coordinator
Yemen ShortList
Aden
- Full-time
Department: Crisis Response Recovery and Development (CRRD)
Added 11 mins ago
OS
DevOps Engineer
Open Systems Technologies
Montreal, QC
- Contract
Lead the operational oversight and modernization of the Real Time Market Data team, ensuring platform stability, readiness, and successful execution of infrastructure changes across…
Added 11 mins ago
PC
AML Analytics Manager
Pwc Canada
Toronto, ON
- Full-time
Lead the development, enhancement, tuning, and implementation of AML models and detection capabilities across Transaction Monitoring (TM), Name Screening (NS), and Customer Risk Rating…
Added 11 mins ago
PG
Manager, Corporate Development
Perseus Group
Toronto, ON
- Full-time
Added 26 mins ago
AI
Technical Lead - SharePoint Online, Power Platform & Copilot Studio (Microsoft 365, SPFx , Power Apps)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Lead development of SPFx web parts/extensions, reusable components, and integrations using TypeScript, React, JavaScript, REST APIs, Microsoft Graph, and approved development standards
Added 26 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Victoria, BC
- $110,000 to $135,000 CAD / year
- Full-time
…building activities like developing internal systems, business development, brand awareness and client…
Added 26 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Vancouver, BC
- $110,000 to $135,000 CAD / year
- Full-time
…building activities like developing internal systems, business development, brand awareness and client…
Added 26 mins ago
VL
Business Analyst
VStream Labs Inc.
Regina, SK
- Contract
…stakeholders and software engineering teams. In this role, you will lead requirements elicitation, author technical specifications, map API/payload schemas, and support delivery across…
Added 26 mins ago
T
TekRek - Senior Application Security Engineer
TekRek
Vancouver, BC
- $130,000 to $150,000 CAD / year
- Full-time
Hybrid, 3 days a week in a downtown Vancouver office. This is the senior hands-on owner of application security across the company. You’ll set the AppSec direction, build the secure…
Added 26 mins ago
PA
Investment Operations Associate
Polar Asset Management Partners Inc.
Toronto, ON
- Full-time
Recommend solutions that lead to automation and process enhancement and collaborate with Dev Support to implement
Added 26 mins ago
CO
Heritage Specialist
City of Vaughan
Vaughan, ON
- $91,598 to $98,566 CAD / year
- Full-time
…initiatives, and/or Ontario-based residential architectural project development/management and permit application process including OBC research and materials specifications and…
Added 26 mins ago
EO
Scientist II
Evonik Oxeno
Burnaby, BC
- Full-time
EVONIK Vancouver Laboratories (VAN), the operating drug delivery service site of Evonik Canada Inc., is a Contract Development and Manufacturing Organization (CDMO) that provides CMC…
Added 26 mins ago
ER
Biomedical Equipment Technician
EFW Radiology
Calgary, AB
- Full-time
…testing of ancillary equipment, and annual testing of protective lead aprons and gloves, including measurement, repair or replacement as…
Added 26 mins ago
Retail Experience Lead
Fire & Flower Inc.
Kapuskasing, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 26 mins ago
Retail Sales Associate
Fire & Flower Inc.
Thompson, MB
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…

Aviso

Customer Service Experience Representative, Temporary

Toronto, ON, Canada

$52,000 to $60,000 CAD / year · Temporary

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $60,000 CAD / year
Job type: Temporary
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an open role with an incredible Customer Service Experience Representative to join our Contact Centre team for 12 months.

We are passionate enablers of financial freedom for all Canadians. We do this by providing a service that is caring, informative, supportive, accurate and timely. We lead by example in all interactions, constantly look for new ways to improve CSX that exceed not just our industry but are leading in any industry. We work collaboratively with each other, take ownership and accountability, and take pride in supporting not only our internal community but the communities in which we operate.

We hire people who love to help others, who understand what drives others, people who are kind, curious and comfortable operating in ambiguity. We hire people who truly believe that service can and should be easy for employees and customers alike. We are looking for people who can always find positives, even in the most difficult times. This is not an easy role, but you will be supported, and it is rewarding. We are not a normal Call Centre and have high respect for our team. Our goals are nothing short of being the best service experience in the world.

Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people. People who are hardworking and sincerely interested in helping customers are who we are. If this sounds like you, please read on.

Who you are:

You constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expect
You raise your team-mates up by being an amazing, positive person that can be relied upon
You work hard but also have fun and think it's cool to work for a digital company poised to disrupt an underserviced industry
You take initiative to learn independently and are proud of your ability to improve
Lastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!

What your day looks like:

This role can be summed up in a few simple bullets:

Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal
Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Understand and apply department operating policies and procedures

Requirements

Your experience and skills:

It helps if you've done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is great
If it was for a company that you can say really cared about customers and was known for that, even better
If you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talking
If it was in an inbound Contact Centre and/or a retail store, then you are still on track
If you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check mark
If you have any experience in a digital company, you are really on track
Being able to change is important as our hours can change and so can your schedule
We use computers and other technology to do our jobs. You are technically savvy
Fluent communication skills in English are required and bilingual skills in French are an asset

Industry and Education

A post-secondary education is not required but if you have one in financial administration or services, that's a plus!
Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
Experience in the financial services industry could help, especially if it was with a customer experience leader

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $52,000 - $60,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Respond to customer and financial advisor inquiries by phone, email, and chat, providing accurate, courteous, compliant support and resolving problems and complaints. Identify and participate in process improvements while applying department policies and procedures.

Requirements

The posting values more than one year of customer-support experience, particularly in an inbound contact centre or retail setting, and experience supporting business-to-business-to-consumer customers is an asset. Candidates should be adaptable to changing schedules, comfortable with technology, and fluent in English; post-secondary education and financial industry credentials are optional assets.

Skills

Customer Service
Customer Experience
Telephone Support
Email Support
Chat Support
Problem Resolution
Complaint Handling
Empathy
Communication
Process Improvement
Policy And Procedure Compliance
Adaptability
Technical Savviness
Teamwork
Initiative
Financial Services

Benefits

Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance Program
Social Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Contact Centre
Inbound Support
Telephone Support
Email Support
Chat Support
Financial Services
Wealth Management
Investment Services
Credit Unions
Business-To-Business-To-Consumer
Problem Resolution
Complaint Handling
Process Improvement
Operating Policies And Procedures
Investment Funds Course
Canadian Securities Course
IFIC
CSC
English
French

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