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Added 14 mins ago
IF
Client Relationship Manager, Partnerships & Affinity Markets – Special Markets
iA Financial Group (Industrial Alliance)
Vancouver, BC
- Full-time
Has experience supporting client, broker, partner, or market-facing relationships, with exposure to sales, marketing, business development, or account management considered an asset.
Added 14 mins ago
WI
Senior Archaeologist
WSP in Canada
Whitby, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 14 mins ago
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Lead Archaeologist
WSP in Canada
Whitby, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 14 mins ago
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Senior Archaeologist
WSP in Canada
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- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 14 mins ago
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Senior Archaeologist
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- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 16 mins ago
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(PERMANENT FULL TIME) INTEGRATED MH-A CP-S DIRECTOR
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- Full-time
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Added 16 mins ago
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Assistant General Manager
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Flexibility in schedule to meet changing business and client service needs.
Added 29 mins ago
WI
Civil Engineer, Municipal Engineering & Land Development
WSP in Canada
Terrace, BC
- Full-time
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Added 29 mins ago
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Added 29 mins ago
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Associate, Research & Delivery (English)
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- $50,000 to $60,000 CAD / year
- Full-time
Exiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to…
Added 29 mins ago
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Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
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We are seeking an experienced Senior Business Systems Analyst with strong Guidewire expertise to support PolicyCenter and BillingCenter Cloud implementations and enhancements. In this role,…
Added 29 mins ago
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Software Engineer
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Toronto, ON
- Contract
Cross-Functional Collaboration: Partner effectively with QA engineers, Business Analysts, Project Managers, and external technical teams to ensure seamless solution delivery.
Added 29 mins ago
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Estate Planning Attorney
W3Global
Vancouver, BC
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- Full-time
Lead Sessions for business owners, professionals, and families with sophisticated planning needs.
Added 30 mins ago
Legal Counsel (12-month Term)
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Toronto, ON · Ottawa, ON
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Added 30 mins ago
Senior Financial Accountant, Acquisition Accounting
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Added 30 mins ago
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Security Analyst
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- Full-time
Initial training is conducted during standard business hours (8AM to 5PM) - around 3 months.
Added 30 mins ago
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Talent Acquisition Specialist
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- $75,000 to $85,000 CAD / year
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Added 58 mins ago
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Strategic Operations Manager - Partnerships
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…data-backed recommendations to senior leadership to optimize partner sales in alignment with business…
Added 58 mins ago
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Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Partner Across the Business: Collaborate with Data and Analytics teams, business units, and technology teams to embed governance principles that balance compliance, innovation, and…
Added 58 mins ago
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Head of People
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- Full-time
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Added 58 mins ago
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Director of Business Operations – Construction Sector
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Our client is a well-established and growing construction organization with a long-standing reputation for delivering complex contracting projects. With decades of experience, the company…
Added 58 mins ago
HO
People & Culture Specialist
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Vancouver, BC · Greater Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
The business is growing quickly, largely through acquisitions. From its Vancouver head office, the People & Culture team supports around 30 companies and roughly 2,000 employees across…
Added 58 mins ago
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Head of Insights Consulting
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- Full-time
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Added 58 mins ago
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Senior Sales Manager – Americas Touring Shows
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Represent Cirque du Soleil at client meetings, trade shows, and market visits and bring back the relationships and revenue that move the business forward.
Added 58 mins ago
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Senior Project Manager (Commercial Interiors)
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- Full-time
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Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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