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Added 9 mins ago
TS
Institutional Equity Salestrader
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 9 mins ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 9 mins ago
B
General Repair Technician
BGIS
Brockville, ON
- Full-time
…INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high…
Added 23 mins ago
G
Associate Director, Media Planning
GALE
Toronto, ON · Greater Toronto Area, Canada
- Full-time
GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance…
Added 24 mins ago
CC
Director, External Manufacturing & Strategic Sourcing (Semiconductor & Hardware)
Corinex Communications
Vancouver, BC
- Full-time
We are seeking a highly strategic and experienced Director of External Manufacturing & Strategic Sourcing to lead our global hardware supply chain operations. In this critical leadership…
Added 38 mins ago
UO
Associate Director, Residence Life
University of Victoria
Victoria, BC
- Full-time
The Associate Director, Residence Life (ADRL), is a vital student affairs leader at the University of Victoria. As a student housing and community life professional, the ADRL has…
Added 39 mins ago
A
Senior Director, Global Sports & Partnership Marketing
ARC'TERYX
North Vancouver, BC
- Full-time
As the Senior Director, Global Sports & Partnership Marketing, you will define and lead the long-term vision, strategy, and execution of Arc'teryx's Global Sports Marketing program -…
Added 54 mins ago
SL
Director, Digital Servicing
Sun Life Québec
Montreal, QC
- Full-time
The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your…
Added 54 mins ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life Québec
Montreal, QC
- Full-time
The Director drives the architecture integration strategy across cloud, on premise, network, application platforms, and foundational technology services. The role translates enterprise and…
Added 54 mins ago
SL
Director, Domain Enterprise Architect, RPA and Intelligent Automation
Sun Life Québec
Montreal, QC
- Full-time
The Director defines the RPA and Intelligent Automation domain strategy, future-state architectures, standards, reference architectures, and technology roadmaps. The scope includes RPA,…
Added 55 mins ago
V
Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution within one of…
Added 1 hour ago
Director of Environment and Permitting
First Majestic Silver
Vancouver, BC
The Director, Environment & Permitting is responsible for leading the Company's environmental compliance, permitting, reclamation, and closure functions across all operations and…
Added 1 hour ago
AE
Senior Director, Global Sports & Partnership Marketing
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Senior Director, Global Sports & Partnership Marketing, you will define and lead the long-term vision, strategy, and execution of Arc'teryx's Global Sports Marketing program -…
Added 1 hour ago
CE
Account Manager- Digital Sales
Corus Entertainment
Toronto, ON
- Full-time
Accurately forecast agency trade desk/territory performance, track and provide sales pipeline opportunities as well as complete territory analysis to Director of Programmatic Sales and…
Added 1 hour ago
Account Manager, Programmatic Sales
Corus Entertainment
Toronto, ON
Accurately forecast agency trade desk/territory performance, track and provide sales pipeline opportunities as well as complete territory analysis to Director of Programmatic Sales and…
Added 1 hour ago
KC
Junior Funding Analyst, Investment Management
KV Capital
AB · Edmonton, AB
- Full-time
Reporting to the Director, Investment Management, the Junior Funding Analyst, Investment Management is responsible for conducting thorough review of funding conditions, preparing draws for…
Added 1 hour ago
KC
Director, Funding & Servicing
KV Capital
Toronto, ON
- Full-time
The Successful Candidate Will Be Accountable For The Execution, Funding, Servicing, Administration, Compliance, And Operational Performance Of The Insured Lending Portfolio. This Includes
Added 1 hour ago
IG
Network Security Administrator
Insight Global
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
…services, and security operations. Working closely with the Director of IT, internal technology teams, and external vendors, this person will play a key role in maintaining system…
Added 1 hour ago
Associate or Associate Director, Technical Investment Banking - Energy - Calgary, AB
Scotiabank
AB · Calgary, AB
Associate or Associate Director, Technical Investment Banking – Energy – Calgary, AB
Added 1 hour ago
SL
Manager, Third Party Risk Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The enterprise third-party governance framework support coordinated risk oversight across business partners and second-line risk functions throughout the third-party lifecycle.
Added 1 hour ago
SL
Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Associate Director will work closely with business stakeholders, data engineers, architects, and development teams to transform business concepts and data requirements into scalable…
Added 1 hour ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
The Associate Director will work closely with business stakeholders, data engineers, architects, and development teams to transform business concepts and data requirements into scalable…
Added 1 hour ago
B
Manager, Corporate Finance Operations
BCI
Victoria, BC · CA Victoria
- Full-time
Reporting to the Director, Corporate Accounting, you’ll join BCI’s Finance department and lead a team responsible for key operational and transactional finance functions. You’ll work…
Added 1 hour ago
B
Procurement Delivery Lead
BCI
Victoria, BC · CA Victoria
- Full-time
Help shape how BCI engages with vendors and delivers solutions across the business. This is a newly created role and an opportunity to build a modern procurement function that delivers…
Added 2 hours ago
DIRECTOR OF ENVIRONMENT AND PERMITTING
First Majestic Silver
Vancouver, BC
The Director, Environment & Permitting is responsible for leading the Company's environmental compliance, permitting, reclamation, and closure functions across all operations and…

Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

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More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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