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Added 4 mins ago
G
Operations Supervisor, EPA
gategroup
Mississauga, ON · CAN_ON_Mississauga_YYZ
- Full-time
Dotted Line Manager (Title, if applicable): Director Process Assembly
Added 4 mins ago
MF
Director Threat Intelligence
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Deep expertise in automation, CI/CD enablement, observability, recoverability, and secure operations.
Added 4 mins ago
RB
Director, Operational Resilience, Business Continuity and Incident Management
Royal Bank of Canada
Toronto, ON
- Full-time
…disruptions while maintaining delivery of the most critical operations for our clients, in compliance with OSFI’s Operational Resiliency requirements (Regulation E-21). This role is…
Added 4 mins ago
AR
Floating General Manager
Algonquin Resort
Toronto, ON
- Full-time
REPORTS TO: DIRECTOR / VP, REGIONAL OPERATIONS
Added 18 mins ago
Financial Analyst, Operations in Ontario
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS · Stellarton, NS · Calgary, AB
The Financial Analyst, Operations in Ontario will provide financial analysis and business decision support to the Manager and Director of Finance Operations, the District Operators and…
Added 18 mins ago
Executive Director
Tungasuvvingat Inuit
Ottawa, ON
…principles of Inuit Qaujimajatuqangit (IQ), the ED ensures that TI's operations align with Inuit values and priorities, ultimately supporting and empowering the Inuit…
Added 18 mins ago
TC
Learn to Skate Instructor
Trico Centre for Family Wellness
Calgary, AB
- $18 to $28 CAD / hour
…will remain flexible within the general Trico Centre scope of operations in keeping with the needs of the department. Seasonal and/or weekly schedules will be developed cooperatively with…
Added 19 mins ago
PC
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
Added 19 mins ago
CH
Nurse Practitioner
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Senior Director, Operations or Program Manager, the Nurse Practitioner (NP) is employed in a variety of settings across the continuum of care including acute care and…
Added 19 mins ago
IG
Director, Business Development - Defence
Insight Global
Ottawa, ON
- $200,000 to $235,000 CAD / year
- Full-time
Insight Global is seeking a Director, Business Development - Defence to lead growth initiatives across its Canadian Defence portfolio. This individual will be responsible for identifying,…
Added 19 mins ago
5W
Farm Manager
5th World
Williams Lake, BC
- Full-time
…help establish and design the farm, and lead its day-to-day…
Added 19 mins ago
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Manager, Surface Operations (Full-time)
NORCAT
Onaping, ON
- Full-time
Reporting to the Director, Underground Centre, the Manager, Surface Operations will be actively involved in all functions that directly impact the ongoing maintenance of the NORCAT…
Added 19 mins ago
TR
Senior IPP Accountant
Taylor Ryan Executive Search Partners
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Reporting directly to the Director of Accounting & Finance, this is a great opportunity for an accounting professional who enjoys building something rather than simply inheriting an…
Added 19 mins ago
PO
Payroll & Benefits Administrator - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
…organized Payroll & Benefits Administrator to manage our payroll operations and employee group benefits programs. Reporting directly to the Director of Human Resources, this role is…
Added 19 mins ago
TI
Executive Director
Tungasuvvingat Inuit (TI)
Ottawa, ON
- Full-time
Responsible for ensuring the effective administration of TI's operations.
Added 19 mins ago
S&
Finance Manager
Stevenson & White
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
…seeking a Finance Manager to join their team! Reporting to the Director, Finance & Operations, the Finance Manager supports the day-to-day financial management of the organization and…
Added 19 mins ago
NC
Pharmacy Manager
North Central Co-op CRS
AB · Edmonton, AB
- Full-time
…Riverside Pharmacy (St. Albert) location. Reporting to the Director, Pharmacy Division, each Pharmacy Manager is responsible for the day-to-day operations, performance, and leadership of…
Added 35 mins ago
WL
Market Manager - Data Center & Energy
Weidmuller Ltd
Markham, ON
- $140,000 to $160,000 CAD / year
- Full-time
Build and maintain relationships across the full customer buying centre, including executive leadership, engineering, operations, procurement, project management, quality, and commercial…
Added 35 mins ago
BT
Fibre Service Technician Supervisor
Beanfield Technologies Inc.
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
…Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help ensure our technicians have the guidance, resources, and support they need to deliver…
Added 35 mins ago
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Mgr, Workforce Mgmt & Capacity Planning
Northwestel
Yellowknife, NT
- Full-time
Internal contacts include working closely with Managers of Field Operations, Call Centre, External Service Desk, Sales, Engineering and Project Managers as well as escalations to peers,…
Added 50 mins ago
C
Quality Assurance Coordinator
Cencora
Mississauga, ON · CAN > ON > Mississauga > Viscount
- Full-time
…ensuring compliance with local regulatory requirements related to operations and may have regulatory responsibilities in front of local…
Added 50 mins ago
M
Spécialiste principal(e), Services médicaux / Senior Specialist, Medical Services
MSD
Kirkland, QC
- Full-time
…services Affaires réglementaires, Informatique, Communications, Opérations commerciales et numériques (OCN), les Affaires juridiques et…
Added 50 mins ago
MS
Catering & Conference Services Manager
Markham Suites Hotel Limited
Markham, ON
- $6,000 to $65,000 CAD / year
- Full-time
We are seeking an energetic and detail-oriented Catering & Conference Services Manager to lead our catering and event operations with enthusiasm and professionalism. The Catering &…
Added 50 mins ago
QD
Assistant Site Superintendent, StreetSide Edmonton
Qualico Developments Canada Ltd.
Edmonton, AB
- Full-time
Reporting to the Director, Operations, as the Assistant Site Superintendent you will oversee on-site construction activities and assist in ensuring construction follows established design…
Added 50 mins ago
Directeur(trice), Affaires juridiques – Location/Director, Legal Affairs - Leasing
Pure Industrial
Montreal, QC
Fournir des conseils et un soutien stratégiques relativement aux opérations de location complexes, en conciliant la gestion des risques juridiques, les objectifs d’affaires et l’exécution…

Aviso

Senior Incident and Problem Manager

Vancouver, BC, Canada

$115,000 to $125,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 5+ years of experience in IT operations, service management, incident management, or problem management is required
Posting language: English
Posted: Sep 10, 2026

Original job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.

Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.

The Senior Incident and Problem Manager will ensure timely service restoration, effective major incident response, thorough root cause analysis, and the successful implementation of corrective and preventive actions. This role will also drive continuous improvement of ITIL-aligned processes, reporting, and operational governance.

Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving accountability. The role supports production readiness for significant releases, oversees adherence to change governance requirements, manages the lifecycle of standard, normal, and emergency changes, and escalates risks, exceptions, and control gaps to maintain service stability and release quality.

As oneaviso:

We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like:

Lead the end-to-end lifecycle for major incidents, including coordination, escalation, communication, resolution, and closure
Facilitate major incident bridges with technical teams, vendors, and business stakeholders to restore service quickly and minimize business impact
Own post-incident reviews, root cause analysis, and corrective action tracking to reduce repeat incidents
Manage and mature the problem management process, including recurring issue identification, problem backlog governance, and known error tracking
Support production readiness assessments for material releases by reviewing operational risks, supportability, monitoring, rollback planning, communication readiness, and incident response preparedness
Partner with engineering and application teams to identify recurring operational gaps and help mature practices that improve reliability, supportability, and service resilience
Produce incident and problem management metrics, including MTTR, SLA performance, incident trends, recurrence rates, and action closure status
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Maintain and improve incident management procedures, escalation paths, communication templates, runbooks, and governance practices

Requirements

Your experience and skills:

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience is required
5+ years of experience in IT operations, service management, incident management, or problem management is required
Proven experience leading major incidents in a 24x7 or high-availability enterprise environment is required
Strong working knowledge of ITIL incident, problem, change, and service management practices is required
Experience with ITSM platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools is required
Strong understanding of infrastructure, application, cloud, network, and cybersecurity environments is required
Demonstrated experience facilitating post-incident reviews, root cause analysis, corrective action tracking, and problem remediation is required
Excellent written and verbal communication skills, including the ability to communicate clearly with technical teams, vendors, business stakeholders, and senior leaders, are required
Strong crisis management, prioritization, facilitation, and decision-making skills are required
Ability to remain calm, organized, and outcomes-focused during high-pressure service disruption events is required
ITIL Foundation or higher certification is preferred
Experience supporting production readiness, release readiness, operational acceptance, or service transition activities is considered an asset
Experience in financial services, regulated environments, or other high-availability industries is considered an asset
Experience producing incident/problem dashboards, operational reports, and service review materials is considered an asset
Exposure to Azure, AWS, hybrid infrastructure, and modern monitoring/automation tools is considered an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $115,000 - $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Apply About employer

More about this job

Responsibilities

Lead end-to-end major incident and problem management, coordinating response and service restoration while conducting post-incident reviews, root cause analysis, and corrective action tracking. Improve ITIL-aligned operational governance and reporting, support production readiness and change controls, and partner across technical and business teams to strengthen service reliability.

Requirements

Requires a bachelor's degree in Information Technology, Computer Science, or equivalent experience, plus at least five years in IT operations or service management and proven leadership of major incidents in a high-availability environment. Candidates need strong ITIL knowledge, ITSM platform experience, technical environment awareness, root cause analysis and crisis management skills, and excellent communication; ITIL certification is preferred.

Skills

Major Incident Management
Problem Management
ITIL Practices
Root Cause Analysis
Crisis Management
Change Management
Production Readiness
Service Restoration
Corrective Action Tracking
ITSM Platforms
Operational Governance
Stakeholder Communication
Service Reliability
Incident Reporting And Metrics
Cloud And Infrastructure Operations
Facilitation And Decision-Making

Benefits

Competitive Compensation
Health Benefits
Dental Benefits
Insurance Benefits
Vacation Time
Fitness Benefit
Parental Leave Top-Up
Learning And Development
Education Assistance
Social Events

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
Problem Management
Change Management
Service Management
Major Incident Response
Root Cause Analysis
ServiceNow
Remedy
Jira Service Management
ITSM
MTTR
SLA Performance
Production Readiness
Release Readiness
Operational Acceptance
Service Transition
Corrective And Preventive Actions
Known Error Tracking
Operational Governance
Infrastructure
Cloud
Azure
AWS
Hybrid Infrastructure
Network
Cybersecurity
Monitoring And Automation
Financial Services
High-Availability Environments

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